Customer Service Associate

SUMMARY

SKILLS

EXPERIENCE

YF YETTA FULLER

******@*****.*** / C: 513-***-****

Cincinnati, OH 45251

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals. Dining customer service

Liquor, wine and food service

Check payment processing

Price memorization

Point of Sale (POS) system operations

Bartender Server / Ruby Tuesday - Cincinnati, Ohio 10/2019 - Current Arranged each place setting accordingly and verified all items were clean and free from water spots and chips. Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items. Recorded orders and partnered with team members to efficiently serve food and beverages. Promoted desserts, appetizers and specialty drinks. Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.

Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.

Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages. Operated POS terminals to input orders, split bills and calculate totals. Managed closing duties, including restocking items and reconciling cash drawer. Bartender / Fricker's USA - Cincinnati, Ohio 04/2009 - 04/2019 Multitasked to meet customer, business operations and server needs with minimal errors or delays. Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.

Checked identification of customers to verify age requirements needed for purchase of alcohol. Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently. Supported servers by preparing specialty drinks for patrons in all areas of establishment. Lowered liquor costs [Number]% by leading training on precision pouring and waste reduction to team of

[Number] bartenders.

Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins. Engaged in small talk with over [Number] patrons per day to build rapport and earn repeat business. Assembler / Bilstein Shock Absorbers - Cincinnati, Ohio 11/2013 - 04/2016 Enforced company policies and procedures to strengthen operational standards across departments. Completed inventory audits to identify damaged and mislabeled product. EDUCATION AND TRAINING

Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies. Detected work-piece defects and machine malfunctions, maintaining machines to prevent future malfunctions. Selected proper cutting tools and calculated correct parameters to manufacture quality parts. Studied blueprints to program daily machining tasks and maintain production efficiency. Northwest High School - Cincinnati, OH 06/2008

High School Diploma

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