Jeanette Toro

**** *. ********** ***** **** #**4• Hallandale Beach, FL 33009

305-***-**** adygy5@r.postjobfree.com

OBJECTIVE:

To obtain a position hotel or resort company utilizing hospitality skills to increased profits and boost growth.

QUALIFICATIONS:

Over 15 years of experience in the hospitality industry

Capable of working quickly and accurately under pressure to successfully meet deadlines.

High-volume dining and food safety understanding.

Trained in liquor, wine and food service.

Responsible, reliable and great ability to work independently and with a team.

Ability to manage multiple tasks in a pressured environment.

Upbeat, outgoing and positive.

Bilingual English/Spanish.

ACCOMPLISHMENTS:

Employee of the month twice

Nominated employee of the month

Best seller of the month

Award for best team player

EDUCATION:

Technical Institute, Miami, FL

Nursing Assistant and Home Health Care, 2007

Hi-Tech School of Miami

Training in Computer Business Application, 2000

Colonial High School, Orlando, FL

GED, 1998

WORK EXPERIENCE:

Customer service /Assistant Clerk

November 2014 to Present

Rapido Marine

Answered customer’s phone calls and Emails.

Processed and prepared invoices for payments.

Arranged and called customers with shipping information.

Reviewed all records for accuracy.

Created solutions to maintain strong customer service on a daily basis.

Maintained opening and closing procedures, physical inventory control, pricing returns and credits.

Pool and Beach Server

December 2013 to May 2014

Trump International Hotel

Carry silverware, linen, cocktail trays, condiments to set up the restaurant.

Placing mats and cushioning for the whole restaurant.

Greeting and welcoming guest with excellent customer service

Assisting guest find tables to guest comfort

Suggesting dishes and providing information on food and cocktails items using up selling techniques

Being always alert and attentive to guest request by monitoring restaurant at proper timing.

Take food and beverage orders from guest.

Monitor food distribution, ensuring that meals are delivered e to the correct guest and

That guidelines such as those for special diets are followed

Prepared alcoholic and non-alcoholic drinks such a coffee, juices and soft sodas with the respective garnishes

Prepared guest checks and present them to guest in timely manner, and make charge, credit cards and cash transactions

Side duties at the end of every shift

Cocktail Server

January 2011 to August 2013

Loews Miami Beach Hotel, South Beach, FL

Assisted guests with making menu choices in an informative and helpful fashion

Maintained knowledge of current menu items, ingredients and preparation methods.

Delivered exceptional service by greeting and serving guests’ in a timely, friendly manner.

Promptly served all food courses and alcoholic/non-alcoholic beverages to guests.

Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.

Completed opening and closing checklists according to set standards.

Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maint

Server,

March 2005 to August 2007

Intercontinental San Juan Hotel and Casino, San Juan, PR

Provided prompt courteous service for guests following hotel standards.

Completed set up side work which included; making coffee, filling ice dispensers, setting up condiments, stocking reset stations with linen, silverware, glassware and dishes; or other duties as assigned.

Take food and beverage orders and timing course meals for guests’ satisfaction.

Observed diners to respond to requests and cleared used dishes throughout the meal service.

Cleared and reset tables at the conclusion of the meal for the next group of diners or next meal period.

Completed cleaned up side work which included; sort and rack silverware, wipe tables and chairs, restocking reset stations with linen, silverware, glassware and dishes or other duties as assigned.

Processed guests’ payments in an accurate manner.

Room Service Server

May 2002 to March 2004

Sheraton World Resort

Garnish and decorate trays in preparation for serving.

Answer calls from guest rooms and take food and beverage orders.

Takes food and beverage orders from kitchen to guest rooms.

Ensures meal is received in a timely manner.

Remove dishes, glasses, carts, trays from guest room in timely manner.

Call guest rooms to ensure that they are enjoying their meal and take action to correct any problems

Collect payments such as charge, credit cards and cash.

Running duties and side duties such as picking up trays from halls and guest rooms, filled salt, pepper, sugar, cream, condiment y fold napkins for next period of meals

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