PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

LILY

WILSON

L

W

Rossford, Ohio 43460, 419-***-****, adygy4@r.postjobfree.com Energetic cashier versed in merchandising and POS system operation. Coordinates online orders for deliveries and customer pick-ups. Reputation for high levels of accuracy and attention to detail. Retail experience of 40 years and management experience of 4+ years.

• Problem-solving • Customer service • Cash register operation

• Hospitality and accommodation • Drawer balancing • Loyalty program promotion Team Member April 2021 - Current

Wendys Perrysburg, Ohio

• Restocked supplies to keep teams productive.

• Worked within safety protocols, company policies and OSHA regulations.

• Supported fellow team members with regular tasks and activities.

• Guided new joiners through onboarding period to meet company standard within desired timeframe.

• Adapted to operational needs, taking on different roles to support workflow.

• Observed quality and safety standards for safe food-handling practices.

• Managed orders from start to finish, verifying quality and quantity before bagging customer items.

• Took orders and processed payments through touchscreen POS systems.

• Set up work stations, prepped tables and service counters for daily food service. Cashier March 2012 - Current

Rite Aid Rossford, Ohio

• Balanced cash drawer at beginning and end of each shift.

• Kept clean, organized and well-stocked checkout areas.

• Engaged customers in pleasant conversation while completing cash register transactions.

• Worked with supervisory team to meet customer needs.

• Offered customers information about upcoming promotions and available items.

• Assisted with price markdowns and merchandise changes on shelves. EDUCATION

• Addressed customer questions and complaints with professionalism.

• Stocked store shelves and end-caps with merchandise.

• Trained new retail team members in customer service and company policies. Front Desk & Housekeeping May 2003 - January 2010

America's Best Value Hotels Warren, Michigan

• Fielded incoming telephone calls to answer questions, direct callers and take messages for staff.

• Delivered reliable customer service to guests upon arrival.

• Served as first point of contact for new visitors.

• Protected confidential guest and business information.

• Kept front of house clean and orderly.

• Verified guest payment and contact information.

• Greeted, assisted and directed visitors with professional attitude.

• Took on additional administrative tasks in busy environment.

• Maintained concise conference room calendar and prepped designated meeting areas. Customer Service August 2000 - February 2003

Superior Fish Royal Oak, Michigan

• Documented, researched and resolved customer service issues.

• Handled customer inquiries, payments and service requests.

• Followed up with customers to offer additional support and check resolution satisfaction.

• Informed customers of promotions and special offers to increase sales.

• Anticipated needs and resolved problems to keep customers happy.

• Followed best practices in inventory management to maximize stock availability.

• Enhanced customer satisfaction with fast, knowledgeable service.

• Built trusting relationship with customers to better understand needs.

• Collaborated with colleagues and co-workers to deliver quality customer experience. Fordson High School, Dearborn, Michigan June 1984

Patient Care Assistant - Patient Care June 2011

Dorsey Business School, Madison Heights, Michigan

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