Customer Service and hosting

Melisha Anderson

*******.********@*******.***

246-***-****(H), 246-***-****(C)

WORK EXPERIENCE

PIERONE RESTAURANT (PORT ST. CHARLES)- Hostess

December 2019 – March 2020

COVID-19 closed company and contract was not renewed

Update Reservation book, Review Reservation book, Answer in-coming calls, scheduled reservations, arrange sea and land transportation, prepare tables and resets, supply check and inventory checks daily, report to upper staff daily, implement company policies and procedures, problem solving, time management, update staff on menu’s daily, maintained a clean and functional work station and environment, answered quire’s, offered excellent presentation, offered excellent written and verbal communication skills, implemented proper decorum and etiquette, contributed property facts and information daily, supervised and worked as a team with a staff of 12+ daily

INDOOR PLANT SERVICES- Plant TTechnician

December 2017 – April 2019

Company was sold

Maintain the health of indoor plants by pruning, cleaning, watering and shining the leaves. Recognize unhealthy plants and start a treatment plan as well as arrange removal of untreatable plants and plant replacement. Assist in the assignment of new clients. Here are a few Companies and Corporations I maintained a professional working relationship with as listed Sagicor, Sol Spring garden, Rubis Spring Garden, Light and Power Spring Garden, University of the West Indies Cave Hill Campus, Old Town Hall, American Embassy, Nation Newspaper, TMR, First Citizens Bank Bridgetown, Massy United Insurance, Pam America Insurance…etc

WORKMAN TIRE GARAGE- Independent CContractor

Practical Experience September 2018 – December 2019

Properly secure vehicle to lift to ensure safe operation, Properly dismount and remount tires and wheels securely on vehicle, Properly dismount and remount tires onto wheels without damaging either, Operate all related equipment and tools as trained, Operate independently and as a team member, Perform and demonstrate Customer Service Satisfaction, Operate safely, Fulfill Company Philosophy and Goals

FOSTER & INCE CRUISE SERVICES- Independent Contractor

September 2017 – March 2018

Seasonal

Time management, airport ramp services, airport arrival services, airport see-off services, seaport check-in service, seaport directional check-in service, transport safety and security briefings, problem solving, health and safety Observation

DUTCHESS COUNTY PUBLUC TRANSIT-Operations Clerk

December 2016 – April 2017

Ovarian Surgery during training period

Satellite observation, Data entry, Answer customer queries, Scheduling, Report to upper management, Filing, Faxing, Answering incoming call, Make out going call, Follow up with clients, Check internal emails periodically daily for updates, Shred confidential documents, create new customer accounts

U.P.S-Staff Coordinator

October 2014 – December 2014

Agency Temporary Seasonal

Receive and screen perspective clients from a variety of sources

Accurately handle extensive volume of request

Assist clients by maintaining a correspondence package and provide information on procedures

Provide co-workers with relevant background information

Enter a significant amount of data in a P.M. system based on knowledge and procedures

Exercised a high degree of professionalism and discretion while handling confidential/ sensitive information and documentation

Monitor daily status of all clients pending

Attend a daily meeting with lead management to review spreadsheets showing detailed status of all clients

keep fluent interaction with all supervisors, management and directors and as appropriately providing advise, recommendations and feedback daily

BAJAN YANKEE BAR AND GRILL- Bar Manager

Family Owned Business

February 2009 – August 2012

Coordinate promotional events, execute marketing strategies, meet with brand owners and launched their product line, managed inventory, achieve sales, high return on investments, met target profits, monitored and managed targeted profits, monitored and managed budget plans, worked with suppliers and buyers, trained staff In production growth and service, researched and reported product activity, analyzed brand activity such as performance, maintained a written and electronic record for report purposes.

HILTON HOTEL- Guest Services Agent

October 2005 – December 2008

Check in guest in am effective and friendly manner, arrange for luggage to be delivered to the guest room, program and issue correct keys to the guest, share hotel information with the guest such as services, activities and events, handle all guest interaction with the highest level of hospitality, settle bills, maintain a balanced bank, set reservation for guest such as dinner and other outings, make change and exchange foreign currency, utilize a variety of computer systems to check in and out, run daily reports, create the best possible guest experience, assign rooms to arriving guest, multi task in a high volume environment, always have an answer for a guest and willingness to find out on their behalf

SKILLS AND ABILITIES

I. Thorough knowledge of administrative/clerical practices and procedures

Proficiency in use of Microsoft Office Programs (Windows 10, Word, Excel (template), PowerPoint, Windows Outlook)

2. Strong interpersonal and customer service skills;

3. Ability to develop and maintain working level contacts with airlines, travel agents, local passport issuing authorities and other Consulates;

4. Ability to work calmly, quickly, and accurately under continuous pressure

5. Ability to work with complicated and sophisticated computer programs and navigate and conduct searches on the internet as required.

6. Successful completion of the various customer service and relations in hospitality courses

7. Ability to articulate issues orally or in writing

8. Ability to apply good judgement

9. Ability to multitask and time management

EDUCATION HISTORY

Malcom X – fundamentals Graduated

P.S 127 – Mathematics & Literature Graduated

St. Gabriel – Mathematics & Literature Graduated

A.B Davis – Science & Literature Graduated

St. Gabriel High School – Summer Course Graduated

Mt. Vernon High School – Science & Fitness Transfered

Nelson Mandela High School- Science, History & Mathematics Transferred

Arlington High School – various course of study Graduated

Glenmont Job Corps- Nursing and Literature Graduated

American Intercontinental University – International Business Transferred

American Intercontinental University online-International Business Transferred

American Auxiliary Training Certification Graduated

Hilton Management Program Completed

University of the west indies Cave hill Campus- Biology

Pending

PROFESSIONAL REFERENCES

Mrs. Glen clarke upon request Political Representative

Ms. Alrick Scott upon request Lawyer

Mrs. Michel Alleyne upon request Lawyer

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