Customer Service Shift Leader

MEGAN MUNCH

Deland, FL *****

321-***-**** ***********@*****.***

Finance / Payroll / Banking

SUMMARY OF QUALIFICATIONS

Goal-oriented, attention to detail, and excellent customer service skills in a fast paced and professional environment. Always demonstrate skills effectively by being an excellent example, both leading and closely mentor team members.

Recent bachelor’s graduate with an educational background in performing general finance operation seeking to apply additional hands-on experience within the finance and business administration industry.

Ability to review and analyze financial data and business records to identify inaccuracies.

Strong organizational, problem-solving, and time management skills.

Proficient with Microsoft Office (Outlook, PowerPoint, Word, Project, Access), QuickBooks.

SKILLS

Advance Excel Skills

Cash Handling

Payment Processing

Bank Reconciliations

Researching/Auditing

Database Management

EDUCATION

DeVry University, Deland, FL

Bachelor of Science, August 2022

Major in Management; Concentration in Finance

3.8 GPA

National Honors Society- Member since 2019

Relevant Coursework:

Federal Income Taxation

Intermediate Accounting, I

Finance

Financial Statement Analysis

Financial Accounting

Budgeting and Forecasting

Money and Banking

Fixed Income Securities Analysis

PROFESSIONAL EXPERIENCE

Synchrony Financial/Deluxe, Longwood, FL August 2016 – Present

Processing Specialist

Operate Opex Eagle machine while maintaining company’s standard of processing 6,000 payments an hour with little errors. Completed and maintained 475 payments hourly using AS180 machine., 3,500 an hour using ITRAN machine and 560 hourly using Falcon machine.

Process credit card applications, scan in any correspondences in the proper inboxes, and process payments for multiple clients using the correct dates.

Utilize Wausau system for image capturing on checks.

Steak N’ Shake, Lake Mary, FL

Shift Leader October 2009 – May 2019

Oversaw all operations of the business, while ensuring all timelines including speed of service were met.

Assisted in coaching, training, and development of 100+ associates to utilize different stations.

Responsible for cash handling up to $1, 000 every shift.

Ensured speed of service was met under 5 minutes on drive thru times and 8 minutes for table service dining in.

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