Christine Williams

customer advocate

Omaha, NE *8124

adygxk@r.postjobfree.com

+1-402-***-****

#readytowork

Authorized to work in the US for any employer

Work Experience

Production/Warehouse Worker

Randstad - Omaha Regency, NE

August 2022 to April 2023

Worked warehouse/production work.

Customer Service Representative/Loyalty Care

Marriott International, Inc. - Omaha, NE

April 2018 to August 2018

Take incoming calls for reservations as well as marriott's loyalty program. Troubleshoot account discrepancies and make adjustments, as necessary. Make outbound calls to various Marriott properties, to verify stays and payment information of guests. Also make, change and cancel customer reservations as requested by the guests. customer advocate

AAA - Omaha, NE

March 2009 to December 2009

in the Emergency Roadside Assistance department. I take incoming calls from members that require ERS. I then process the request, dispatch the service needed, and interact with service providers to ensure that service is given in a timely manner. I also process the membership renewal; which require taking credit card or banking information.

inbound call center, assisting customers

Marriott Reservations Center

May 2008 to August 2008

with reservations and processing payment information. Also assisted with Marriott Reward account information.

Publishing Admin/ Analyst

RH Donnelley - Morrisville, NC

October 2003 to January 2005

I worked as a principal administrative assistant to support the publication of the yellow pages. Primary responsibilities included running & distributing reports to other team members, assist with publishing duties to ensure yellow page ads are complete in a timely manner for deadlines. Also performed data entry, filing, making calls to CMR's for missing art copy and other similar administrative duties. Customer Service Representative

Art.com - Raleigh, NC

August 2002 to October 2003

Received in-bound calls from customers regarding the client's online products. I also placed orders for products and received credit card payments for products. I also corresponded directly with the client's courier in order to ensure proper delivery of all orders to our customers in a timely manner. Customer Service Rep/Delivery Coordinator/Mgr

American Mattress Centers - Durham, NC

July 2001 to June 2002

I interacted with a variety of team members from all store locations nationwide. I was responsible for checking inventory and setting up delivery times for the customers. Due to excellent work habits and efforts, I was promoted to Manager/Delivery Coordinator. I interacted with over 20 delivery agents and warehouses on a daily basis. I would organize deliveries for over 86 stores nationwide. I would also communicate with team members and customers on a continual basis. This position was a very high pressure position requiring extreme attention to detail. Benefits Specialist

PWC - Cary, NC

June 2000 to April 2001

Assist clients with 401(k) and pension account information. Also processed loans/withdrawals from account.

Education

Associate in Criminal Justice

High school diploma or GED

Skills

• Customer Service

• CSR

• Customer Care

• Customer Support

• Call Center

• Management Experience

• Microsoft Excel

• Sales Experience

• Microsoft Word

• Microsoft Office

• Administrative Experience

• Typing

• Cold Calling

• Microsoft Powerpoint

• Data Entry

• English

• CRM software

• Sales

• Time management

• Computer literacy

• Office experience

• 10 key calculator

• Microsoft Outlook

• Communication skills

• Computer skills

• Windows

• Negotiation

• Phone etiquette

• Order entry (10+ years)

Assessments

Security Guard Skills — Highly Proficient

March 2020

Assessing risks, enforcing security standards, and handling complaints. Full results: Highly Proficient

Call Center Customer Service — Proficient

January 2020

Applying customer service skills in a call center setting. Full results: Proficient

Customer Service Fit — Proficient

January 2020

Measures the traits that are important for high-quality customer service. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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