Customer Service Call Center
Resume:
Christine Williams
customer advocate
Omaha, NE *8124
****************@***********.***
#readytowork
Authorized to work in the US for any employer
Work Experience
Production/Warehouse Worker
Randstad - Omaha Regency, NE
August 2022 to April 2023
Worked warehouse/production work.
Customer Service Representative/Loyalty Care
Marriott International, Inc. - Omaha, NE
April 2018 to August 2018
Take incoming calls for reservations as well as marriott's loyalty program. Troubleshoot account discrepancies and make adjustments, as necessary. Make outbound calls to various Marriott properties, to verify stays and payment information of guests. Also make, change and cancel customer reservations as requested by the guests. customer advocate
AAA - Omaha, NE
March 2009 to December 2009
in the Emergency Roadside Assistance department. I take incoming calls from members that require ERS. I then process the request, dispatch the service needed, and interact with service providers to ensure that service is given in a timely manner. I also process the membership renewal; which require taking credit card or banking information.
inbound call center, assisting customers
Marriott Reservations Center
May 2008 to August 2008
with reservations and processing payment information. Also assisted with Marriott Reward account information.
Publishing Admin/ Analyst
RH Donnelley - Morrisville, NC
October 2003 to January 2005
I worked as a principal administrative assistant to support the publication of the yellow pages. Primary responsibilities included running & distributing reports to other team members, assist with publishing duties to ensure yellow page ads are complete in a timely manner for deadlines. Also performed data entry, filing, making calls to CMR's for missing art copy and other similar administrative duties. Customer Service Representative
Art.com - Raleigh, NC
August 2002 to October 2003
Received in-bound calls from customers regarding the client's online products. I also placed orders for products and received credit card payments for products. I also corresponded directly with the client's courier in order to ensure proper delivery of all orders to our customers in a timely manner. Customer Service Rep/Delivery Coordinator/Mgr
American Mattress Centers - Durham, NC
July 2001 to June 2002
I interacted with a variety of team members from all store locations nationwide. I was responsible for checking inventory and setting up delivery times for the customers. Due to excellent work habits and efforts, I was promoted to Manager/Delivery Coordinator. I interacted with over 20 delivery agents and warehouses on a daily basis. I would organize deliveries for over 86 stores nationwide. I would also communicate with team members and customers on a continual basis. This position was a very high pressure position requiring extreme attention to detail. Benefits Specialist
PWC - Cary, NC
June 2000 to April 2001
Assist clients with 401(k) and pension account information. Also processed loans/withdrawals from account.
Education
Associate in Criminal Justice
High school diploma or GED
Skills
• Customer Service
• CSR
• Customer Care
• Customer Support
• Call Center
• Management Experience
• Microsoft Excel
• Sales Experience
• Microsoft Word
• Microsoft Office
• Administrative Experience
• Typing
• Cold Calling
• Microsoft Powerpoint
• Data Entry
• English
• CRM software
• Sales
• Time management
• Computer literacy
• Office experience
• 10 key calculator
• Microsoft Outlook
• Communication skills
• Computer skills
• Windows
• Negotiation
• Phone etiquette
• Order entry (10+ years)
Assessments
Security Guard Skills — Highly Proficient
March 2020
Assessing risks, enforcing security standards, and handling complaints. Full results: Highly Proficient
Call Center Customer Service — Proficient
January 2020
Applying customer service skills in a call center setting. Full results: Proficient
Customer Service Fit — Proficient
January 2020
Measures the traits that are important for high-quality customer service. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate