KASEAN TILLMAN

**** ********* ***** ***** ********* GA 31523 · 713-***-****

adygtx@r.postjobfree.com · linkedin.com/in/tillmankasesn I’m a driven, reliable, punctual individual with several years of hospitality experience. Looking for an opportunity to utilize my customer-service abilities as well as my managerial skills. EXPERIENCE

AUGUST 2021– February 2022

FRONT OFFICE MANAGER, FOUR POINTS BY SHERATON, BRUNSWICK GA Mostly Responsible for Training staff to adhere to Marriott Brand Standards; *Opened this hotel as well as structuring daily operations of the front desk. Maintained a Guest Rating score of 4.5

(Highlighted Reviews of my performance on Marriott corporate web page) OCTOBER 2019 – AUGUST 2021

ASSISTANT GENERAL MANAGER, HAMPTON INN BY HILTON, DARIEN GA Responsibilities Includes: Training staff to adhere to Hilton’s Brand Standards; Maintaining daily forecasting through G.R.O., daily maintenance of property inventory through R&I. Responsibilities also included maintaining property website through Content Gateway and daily upkeep of SALT reviews, particularly ‘low rated’ scores. FEBRUARY 2019 – OCTOBER 2019

FRONT DESK SUPERVISOR,, COMFORT SUITES, BRUNSWICK GA Responsible for checking guest in and out, reservations, scheduling staff; properly structured folio filing. *Received numerous 10 ratings for guest satisfaction. APRIL 2004 – OCTOBER 2006

FRONT OFFICE MANAGER/AMBASSADOR, EMBASSY SUITES HOTEL (BRUNSWICK, GA/JACKSONVILLE, FL)

Responsible for the entire front office at the Brunswick property. Personally addressing all Hilton Honor members regarding points or personal preferences. Trained entire staff upon entry of Onq, transitioning from Horizon. *Received regional award for Catch-Me-At-My-Best at Brunswick property. A.M. ambassador for Jacksonville property as well as Lead Guest Service Representative. EDUCATION

JULY 2002

CERTIFIED MANUFACTURING SPECIALIST, COASTAL PINES TECHNICAL COLLEGE 1998

PARALEGALISM CERTIFICATE, ASHWORTH COLLEGE

SKILLS

• Customer Service

• Multiple POS Systems

• Office 360

• IOS

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