Customer Service Call Center

Hayah Alazzeh

Plano, TX ***** • 214-***-**** • ****.****@*****.***

CUSTOMER SERVICE /SOCIAL SERVICES PEER SUPPORT

Dependable, hands-on professional with more than 5 years’ experience in Customer Service, seeking a career with a well-established company as a valuable member of a Social Services Team. Key skills include:

• Experience in customer service in non-profit

• • • • and Excellent Flexibility Time Critical service management thinking communication and delivery willingness and skills; problem-fields; skills; to learn solving new skills; skills;

• Strong organizational skills;

• Effective individually or in a team

environment;

• Experience in sales and training;

• Emotional stability in crisis situations;

• Bilingual (English / Arabic).

PROFESSIONAL EXPERIENCE

THE CONSTITUTIONAL LAW CENTER FOR MUSLIMS IN AMERICA CLIENT INTAKE SPECIALIST/RECEPTIONIST (09/2022 – 06/2023)

• Reading and uploading legal assistance applications to the legal server program;

• Distributing applications to the appropriate departments;

• Writing out-of-course email to the clients;

• Receptionist, receiving calls, taking messages and emailing designated lawyers;

• Creating Excel spreadsheets;

• Following up with the potential clients and preparing additional intake forms with them. TEXAS MUSLIM WOMEN’S FOUNDATION, Plano, TX

FINANCIAL EMPOWERMENT INTERN (07/2021 – 07/2022)

• Answer hot-line phone calls and determine appropriate response or referrals for domestic violence

• • • • clients Provide Address Assist both Maintain English clients and training major confidentiality those and with barriers to Arabic experiencing bilingual domestic – when speaking employment, translation, violence working emotional clients clients with English including and crises; the on professional Foundation proficiency, Financial court and Empowerment client staff; legal housing, translation, files transportation, and and sensitive communicating Economic documents. childcare; Stability; with Hayah Alazzeh

Plano, TX 75075 • 214-***-**** • ****.****@*****.*** HOME DEPOT, Dallas, TX

CUSTOMER • • • • • Greeted Provided internal Resolved Expertly Utilized data when SUPPORT computer and customers checked effective customer ordering external SPECIALIST out skills customer upon inquiries age-team customers when restricted entrance members; service with entering (in 3/prompt products. 2018 and a for timely customer assisted all – service; external 3/fashion; 2020) with data customers inquiries into computer regarding by effectively systems, store communicating verifying merchandise; customer with ABU ALORAF, Aman, Jordan

CALL CENTER AGENT (1/2016 – 10/2017)

• Provided customer satisfaction through effective and timely resolution of a variety of customer

• • • • inquiries; Responded Skillfully Utilized Provided computer placed confirmation to customer and skills delivered of when requests, delivery entering orders information resolving to data customers; into issues to customers. company efficiently database; and professionally; I AM HUMAN – SOCIETY FOR RIGHTS OF PEOPLE WITH DISABILITY, Amman, Jordan PROFESSIONAL • Assisted with SALES achieving ASSOCIATE the non-profit (7/2011 organization’s – 10/2017) mission and vision in areas of outreach;

• • • general Promoted Translated Participated office opportunities business in supports, sales goals emails and special meetings. from supported events, Arabic women marketing to English; with and disabilities; selling products; EDUCATION AND CERTIFICATIONS

RICHLAND COLLEGE, Online.

Pursuing Bachelor of Science Social Work

Certifications

ICDL Certification (digital competence standard)

Information Technology Skills

Microsoft Office Suite 365

Working Knowledge of Osnium Software System

Working Knowledge of Home Depot Fujtsu/Microsoft Software Systems

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