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Customer Service Supply Chain

Location:
Calgary, AB, Canada
Salary:
55000
Posted:
July 23, 2023

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Resume:

Leah Bowers

Airdrie Alberta · 587-***-****

adygtf@r.postjobfree.com · www.linkedin.com/in/LeahBowers Within my many years of experience, I have found working with many departments to be a dynamic and challenging way to Improve the business’s overall development in a continuous fashion. I intend to continue my growth and evolution in this industry. It is paramount that one capitalizes on missed opportunities for improvement, and promotes company-wide participation in quality control, and health and safety. PROFESSIONAL SKILLS & EXPERIENCE

• Comfortable with many ERP systems and the

ability to learn new systems quickly and with ease.

• Microsoft 365 suite.

• Licensed to drive a forklift.

• Working with a bill of materials and

backorder reporting.

• Familiar with current import and export

processes.

• Lean Six Sigma

• Tracking products through the supply chain

process to maintain deadlines.

• Executed processing procedures,

documentation, and training materials for my

team.

• Willing to go above and beyond to support a

business in whatever way is required.

• Working in teams towards a common goal.

• Treating problems or unexpected

events as opportunities to gain

experience.

CERTIFICATIONS

Certified System Auditor for both ISO 19011:2018 and 9001:2015 - BSI learning: Learned to audit a company's processes to discover possible non-conformities or opportunities for improvements with an unbiased attitude. The importance of documentation control, and improvement implementation processes. Diploma in Logistics and Supply Chain Management - Reeves College: Studied all procedures through a product's complete life cycle and journey from conception to the end customer. Certified Quality Management System Professional - BSI Learning Center: Learned the importance and skills to see opportunities for increased quality management, customer service, and creating company goals. WORK HISTORY

Purchasing/ Quality Coordinator / ISO Internal Auditor/ – NOVATECH ANALYTICAL SOLUTIONS INC. 2017- OCT 2022 For over 5+ years I work with Novatech from the logistics coordinator to inventory management, then sales/project quoting assistant, and finally to Purchasing and Quality Coordinator. My responsibilities were as follows: Purchasing

• Purchase Customer & Project Demand orders.

• Maintained Kanban materials (service & project

dept.)

• Monitor safety stock (internal & service inv.)

across Canada.

• Managed certification renewals for calibration tools

• Updating the list & sales prices for over

10000 materials.

• Supplier, contractor, & manufacturer

performance reviews.

• Maintaining & updating SAP/ISO databases.

• Sourcing new suppliers

• Monthly KPI reports for each team.

• Logistics preparation where required.

Quality/ISO

• Non-conformity monitoring, follow up & closing.

• Creating/preparing new procedures (Visio process mapping, PowerPoint Training preparation &

presentations.

• Creating & administering all ISO internal audits

• Working with team leads on customer complaints.

• One-on-one activities with the innovations

department on all corrective actions and process

implementations and/or improvements.

Freight Broker / Logistics Coordinator - CANEDA TRANSPORT INC. 2016-2017 Collaborating with sales and dispatch, my responsibilities included the timely flow of freight throughout Canada and the USA. Daily activities included:

• Consistently recruiting new carriers.

• Facilitating cross-dock & warehouse requirements across Canada and USA.

• Rotating on-call shifts for cross-border customs shipment processing.

• Maintain multiple accounts while also acquiring new clients.

• Scheduling all final mile pickups and deliveries

• Assisting other department teams such as accounting, customer service,

Logistics Specialist / Accounts Receivable - MULTINATIONAL LOGISTIC, INC. 2015-2016

• Brokering loads for house accounts.

• Building a portfolio of new clients

• Acting as their AP contact, obtaining receivables.

• Calculating and preparing weekly margin reports for all brokers.

• All standard administrative duties.

Logistics Administrative Coordinator - ENGENIUM CHEMICALS, INC. 2014-2015

• Direct interaction with carriers daily for delivery and pickup of dangerous goods.

• Delivery and pickup of machinery and supplies

throughout North America.

• Created the database to track inventory, carrier usage, distance, and weight tracking over different intervals throughout the year.

• Building orders/shipments with clients

• Responsible for all intracompany transfers between multiple facilities



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