Shee Yang

Customer Service Representative

559-***-**** adygt2@r.postjobfree.com Sacramento, CA 95828

CAREER OBJECTIVE

Hardworking assistant in handling problems and solving uprising issues. Experience coordinating A Hopeful Encounter children's activities and planning out events fully scheduled and organized. Maintain working environment in computer labs dealing with new technology and rebooting school campus wifi or office connections. Constructing Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Maintain connection and relationship with customer to assist them with questions and need. Answering customer issues through phone calls and emails on support chat from store orders. Major in Liberal studies of Education and school counseling and tutoring. Holds a strong value on integrity and sense of loyalty in working and educational environments. EXPERIENCE

ACTIVITY ASSISTANT, Fresno, CA

A Hopeful Encounter, March 2022-October 2022

Kept activities spaces organized, clean and tidy. Coordinated musical guests, movies and other types of resident entertainment. Helped residents participate in activities with basic and advanced mobility support. Maintained adequate supplies to meet activities needs. Planned, organized, facilitated and promoted diverse recreational programs. Met with staff to discuss rules, regulations and work-related problems. Mentoring and teaching students on sight and homework related. Work with students especially in mentally, physically, and emotional health being.

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FOOD SERVICE TEAM MEMBER, Fresno, CA

Sushi Truck, June 2022-August 2022

Operated cash register to process cash, check and credit card transactions. Cleaned and sanitized work areas, equipment, utensils, dishes and silverware. Received food orders from individuals and explained offerings. Washed, peeled and seeded fruits and vegetables. Controlled portion sizes and garnishing to optimize cost controls. Work well in friendly environments and can train other workers with handling food tool.

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STORE ASSOCIATE (FLORIST), Fresno, CA

Vons, March 2019-January 2020

Collected credit card and cash payments to complete transactions for customer orders. Greeted customers and responded to informational requests. Very good at gardening and flower arrangements to meet customers needs. Built loyal clientele through friendly interactions and consistent appreciation. Maintained cleanliness and presentation of stock room and production floor. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Answered phone calls to assist customers with questions and orders. Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication. Operated multi-line phone system and online messaging system to communicate with customers.

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STORE TEAM MEMBER, Fresno, CA

Joppa Fashion clothes, September 2018-December 2019 Organized new stock for floor placement. Helped store management promote sales-oriented culture with intense focus on delivering superior customer service. Promoted store brand, mission and values to employees and customers to maintain ideal store atmosphere. Described merchandise and explained use, operation and care. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

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CUSTOMER SERVICE REPRESENTATIVE, Fresno, CA

Magic Hair Cut, February 2018-September 2019

• Responded to telephone inquiries and complaints following standard operating procedures.

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers. Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

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Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

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• Developed positive relationships with customers through friendly interactions.

• Managed social media accounts to respond quickly to online inquiries from customers.

• Provided account information to customers and explained bill service policies and customer rights.

• Maintained an updated knowledge base of current products, services, pricing, promotions.

• Maintained a high level of professionalism when dealing with difficult customers.

• Handled customer complaints and inquiries in a courteous and efficient manner.

• Processed orders and detailed transaction information to customers.

• Addressed customers courteously using suitable methods and problem-solving skills.

• Assisted with training and mentoring new team members.

• Processed orders, returns, and exchanges in an accurate and efficient manner.

• Maintained logs and documentation to detail key information regarding incoming and outgoing calls.

• Resolved customer complaints promptly and efficiently. Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

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DAYCARE ASSISTANT TEACHER, Fresno, CA

Fresno City College, October 2017-September 2018

• Kept classrooms clean by sterilizing and disinfecting toys and surfaces.

• Helped children develop positive interpersonal relationships with peers and adults. Maintained daily records of attendance, meals served, naps taken, diaper changes and other pertinent information.

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• Organized and stored toys and materials to maintain order in activity areas.

• Taught basic concepts related to colors, numbers, and shapes.

• Engaged with children individually to meet emotional and physical needs.

• Planned field trips for students on a regular basis as part of their learning experiences outside of the classroom. Provided nurturing care to infants and toddlers in a daycare environment, demonstrating excellent communication skills.

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• Established meaningful relationships with families by communicating frequently about their child's progress.

• Maintained daily records of children's individual activities, behaviors, and naps.

• Supervised outdoor play areas to ensure safety of all children in the daycare center.

• Assisted lead teacher with snack time, arts and crafts, and putting children down for naps.

• Collaborated closely with teaching staff to create an effective team environment within the classroom setting.

• Assisted in transitioning children from one activity to another.

• Organized activities such as games, arts and crafts, music and stories to keep children engaged and entertained.

• Supervised outdoor playtime to support child safety.

• Organized small groups of children while transitioning to and from outdoor play. TECHNICAL ASSISTANT, Fresno, CA

Fresno City College Club, March 2017-August 2018

Engaged students on-site to resolve technical issues and communicate work progress. Solved technical issues by troubleshooting, resolving and documenting service tickets. Assisted students and teachers with various types of technical issues via email, live chat and telephone. Supported students with online billing, access and account issues. Assisted staff and users with computer malfunctions and program problems. Created new accounts, reset passwords and configured access to servers and file management software for users. Test run wifi connection and internet speed on school ground.

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PACKING ASSISTANT, Fresno, CA

Fresno Food Bank, January 2018-August 2018

Making sure all boxes are filled and keeping track of what, when and where to store boxes. Correctly organized boxes in line ordered for picking up. Help packing and organizing arrangements items on pallets according to size and weight. Marked and labeled containers with accurate client's information to prevent delays on delivering days. Placed bins, carts and containers in convenient locations to assist with loading efficiency.

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CLEAN/STOCKING ASSISTANT, Fresno, CA

Fresno Blood Drive Center, March 2017-December 2017 Collected trash from floors within hallways, bathrooms and work areas. Restocked supplies, replacing snacks, napkins, drinks, liners and soaps in facilities. Maintained safety protocols through safe handling of equipment and chemicals. Design, print flyers and handouts to educate others about blood donate drive. Responsible for packing free donating items and keeping inventories safe and organized. Displayed strong public speaking skills and communication abilities to facilitate highest quality of information on blood donation and our purposes.

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ASSISTANT EDITOR, Fresno, CA

Yearbook Club, August 2015-June 2016

Greeted and assisted students, suggested and promoted products and services and processed and packaged photo orders. Manipulated digital images through advanced computer skills, video editing and image retouch and promoted technical quality of final output. Cataloged, named, cropped and managed color for high volume of image assets under tight deadlines. Reviewed computer-processed digital images for quality. Completed daily checklists to maximize productivity of photo department operations.

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EDUCATION

HIGH SCHOOL DIPLOMA, Fresno, CA

Sunnyside High School, January 2016

COMPLETED COURSEWORK TOWARDS SOME COLLEGE (NO DEGREE) IN LIBERAL ARTS AND GENERAL STUDIES, Fresno, CA

Fresno City College

SKILLS

Cleaning And Sanitizing Help Desk Support Online Chat Support Friendly And Patient Specialized In Photo Editing And Meeting Deadlines Collaboration And Teamwork Friendly, Positive Attitude Time Management Activity Planning And Coordination Computer Proficiency Verbal And Written Communication Teaching And Tutoring Counseling And Psychology Social Media Content Platform

LANGUAGES

English

Advanced

School

• Hmong

Advanced

Home

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Thai

Conversational

Oversea business

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