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Account Manager Supply Chain

Location:
Charlotte, NC
Posted:
July 23, 2023

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Resume:

Mariah A. Johnson

adygrt@r.postjobfree.com 678-***-****

QUALIFICATIONS SKILLS

Microsoft Suite Including Proficiency in Excel and Access Salesforce SAP Ariba Oracle Tableau Supply Chain and Logistics Sourcing Supplier Enablement CLM Jira MS Windows XP/Vista/7, 8 and 10 IOS MAC OS WORK EXPERIENCE

Starbucks – Supplier Enablement March 2022– Present

• Manage the supplier enablement process to setup suppliers to transact within the Ariba Network

• Prioritize and escalate suppliers' enablement working alongside Procurement Desk and Sourcing

• Facilitate supplier PO compliance alongside Accounts Payable Pacesetter – Procurement Analyst May 2019 – March 2022

• Accurately enter purchase orders based on purchase requisitions, mill commitments, mill capabilities/preferences, customer specification, logistics and service center or supplier constraints

• Work with transactional and Contract Inventory Analysts regarding discrepancies or inconsistencies with customer profiles/orders

• Communicate with sales and/or customers to advise them of order status/issues as needed and expedite purchase orders from suppliers to make full truckload deliveries

• Manage order changes with suppliers and participate in gathering data for supplier measurement Allnex – Account Manager (Contract) January 2019 – May 2019

• Ensure fulfillment of orders through effective information exchange and daily interface with customers, commercial team, finance, operations planners, worldwide site shipping and supply chain contacts

• Manage the routing and fulfillment of customer requests for information relating to order fulfillment such as requests for pricing, product availability, MSDS, COA, TDS, product specification sheets, shipments, etc.

• Adhere to all order fulfillment and ISO procedures and any applicable cross functional processes

• Carry out contract review throughout the entire order processing cycle ensuring pricing accuracy Cox Automotive - Digital Retail Scheduler (Contract) July 2018 – January 2019

• Contacted dealer clients once the digital retail product was ready to be activated to set up virtual training with the Digital Retail Specialist team

• Called clients to set up initial training appointments

• Followed up with clients and internal teams as needed to reschedule and/or confirm appointments

• Personally developed and tested new scheduler process HD Supply - Sales Account Manager July 2017 – June 2018

• Prospected for new sales opportunities for 200+ accounts. Generated leads via outbound calling and e-mail

• Procured and maintained inventory. Monitored to ensure proper inventory turns

• Performed follow-up to ensure timely shipment of materials and customer satisfaction The Home Depot - Customer Support Representative January 2015– July 2017

• Answered inbound calls from customers, assessed customer needs and proactively provided solutions

• Provided superior customer service for order placement and product inquiry

• Kept customers informed on the status of their order, reconciled error, and resolved post-order issues EDUCATION AND ORGANIZATIONS

Georgia State University, J. Mack Robinson College of Business Bachelor of Business Administration, Managerial Science Student Organization: Secretary, National Society of Collegiate Scholars



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