Chastity Carter

Let my work ethic work for YOU

Wichita, KS 67213

adygq6@r.postjobfree.com

+1-316-***-****

I have 6 years Call Center experience, 29 years Customer Service experience, 20 years Bartending experience, 20 years of factory work experience, 20 years of Catering,3 years if travel agent experience, 2 years if cruise industry experience, 2 years if flight reservation experience, Short order cook experience, waitressing experience, and janitorial experience. Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

LanceSoft Inc - Wichita, KS

May 2022 to May 2022

Help customers with energy needs through phone and email interaction. Customer Service Representative/Call Center

Boot Barn - Wichita, KS

September 2021 to December 2021

I took inbound calls from customers needing assistance with ordering merchandise, returning merchandise, or that were having issues with the delivery or location of their orders. CSR - Customer Service Representative

Faneuil - Wichita, KS

September 2019 to January 2021

I worked in a call center, on the humana contract. I answered questions about benefits, claims, billing, part d drug pricing and availability of drugs, enrollment status and a variety of other issues. I was a tier 4 agent. I answered questions using online resources and previous knowledge to help members feel confident and knowledgeable about their Medicare insurance policies and benefits. Air sea reservations agent

Royal Carribean International Cruise line - Wichita, KS September 2018 to May 2019

I worked very closely with major airlines to book and modify flights for Royal Caribbean, Celebrity, and Azamara cruise lines. I can successfully navigate the amadeus system as well as the colonial system, as well as all airline websites and seating programs. I had to work very closely with Travel Agents, Independent Guests, and other Departments to make sure Guests found the proper flights to get them to the Ports they were sailing out of on time for check in. I booked the Guest Hotels, if they had Pre or Post nights, and booked transfer from Airport to ship and Ship to airport . Sales Associate

Starwood Hotel & Resorts - Wichita, KS

June 2017 to March 2018

Helping customers find the best rates for our hotels, and making reservations for them. Up selling rooms. Modifying and cancelling reservations and providing basic information to callers needing it. Manager/Baker

Flying donuts - Wichita, KS

August 2010 to March 2017 I

Managed a donut shop and baked as well. I made sure that production and quality were both on point . I worked anywhere from 45 to 72 hours a week depending on staff and multi tasked efficiently to provide quality service to customers .

Receptionist and title clerk

Insurance Auto Auctions - Wichita, KS

September 2016 to January 2017

I did data entry, filled out and processed titles, took payment from our patrons, it was only a temp position, but it was a job I enjoyed very much.

Temporary Employee

LABOR READY TEMP SERVICES - Wichita, KS

July 2010 to January 2017

I worked any job thrown at me. Disaster clean ups, secretarial duties at auto auctions, clerk duties and money handled, construction work and many waitressing,catering, and cooking jobs as well. Cook/Cashier

Wichita canteen - Wichita, KS

September 2009 to April 2010

Cooked food for Cessna employees, handled cash for customers, and occasionally helped with catering and bartending.

Barback/Bartender/cooK

Rumors Bar and Grill - Wichita, KS

February 2009 to May 2009

Cooked, waitressed,bartended, and cleaned efficiently and productively. Bartender/ kitchen manager

Zeeks place - Augusta, KS

July 2008 to January 2009

Bartended and managed a short order kitchen. Cleaned and made sure bar was up to code, as well as entertained customers and provided a positive and responsible attitude towards customers who came to drink by cutting them off if need be and calling cabs for those who could not drive. Education

Some college

High school diploma or GED

Skills

• Microsoft outlook (Less than 1 year)

• Call Center

• Customer Service

• Food Preparation

• Food Safety

• Pricing

• Kitchen Management Experience

• Food Industry

• Catering

• Busser

• Serving Experience

• Restaurant Experience

• Upselling

• Merchandising

• POS

• Banquet Experience

• Bartending

• Host/Hostess

• Retail Sales

• Food Production

• Cooking

• Inventory Control

• Restaurant Management

• Menu Planning

Certifications and Licenses

Food Handler

Food Handler Certification

Bartender License

Assessments

Customer Focus & Orientation — Highly Proficient

May 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I have several skills. Almost anything to do with the food industry, call center industry, or management, I am proficient in. I am an excellent conversationalist, and posess wonderful people skills . I love talking to customers and am good at helping handle obstacles that may come in to play in almost any situation.

Contact this candidate