Raquel Nazariga Signa

Lead Business Analyst

adygp7@r.postjobfree.com • +817*********

www.linkedin.com/in/raquel-signa • Tokyo, Japan

Personal Details:

Born 23 August 1973 • Manila, Philippines • Filipino

Female • Married

Summary

Senior business analyst with 15+ years of experience in application development, product launches, project management, and operations. Strong problem-solving, analytical, documentation, communication, and cross-functional collaboration skills.

Education

Bachelor of Science in Industrial Engineering

Adamson University, Manila, Philippines

Professional Training

Vlocity Certified Professional (Consultant II)

Salesforce Certified OmniStudio Developer

Salesforce Certified OmniStudio Consultant

Fellow, Life Management Institute (9/10), LOMA

Associate, Customer Service, LOMA

Salesforce Trailheads

LinkedIn/Udemy Active Learner

Tableau

Languages

English, Fluent

Tagalog, Fluent

Japanese, N3 Trained (ongoing)

Areas of Expertise

Product and Project Management

Insurance Industry

Learning and Development

User Training

Communications

Process Analysis and Improvement

Process Modelling

Agile Methodology

Waterfall Methodology

Operations

Salesforce, Salesforce Industries

Testing and Quality Assurance

Requirements Gathering

SDLC

Azure DevOps, Modern Requirements, JIRA, Confluence

INGENIUM, CallidusCloud

CRM

Accomplishments

Led launches of system applications for CA Life, Hartford Life and Sun Life Financial.

Developed Channel distribution system for AIG.

Pioneered multi-city launch of flexible benefit system and supporting call centre for Towers Watson Global Business Services.

Professional Experience

Rakuten Mobile, Inc. Tokyo, Japan 10/2021 – current

Lead Business Analyst/Vice-Section Manager, Strategic Planning

Lead the market study research for the company’s new product initiatives. For company use business applications, provides BA expertise, and implements process improvement, writes user stories, and monitors sprint progress using JIRA and Confluence. Mediates conflicts between development team and business team.

Leads the market research initiatives for all internal business applications. Delivers quarterly market and feature insights of any target applications.

Drives all marketing information for each phase of the New Product Initiative (NPI) process.

Instigate BA expertise and process improvements to all applications currently managed by the Product Lifecycle Management Department

Acts as the main point of contact in the United States Agency for International Development (USAID) Asia Open Ran project implementation in the Philippines.

Gerald Consulting K.K., Tokyo, Japan 2/2020 – 5/2021

Delivery Manager/Product Owner/Lead BA

Manage sprint schedule and budget for application development for a Digital Transformation Project. Streamline development and business processes by defining product requirements, testing sprints, and promoting transparency and open communication within team. Using Azure DevOps process, guide product development by creating user stories for stakeholders, designers, developers, and testers. Educate Development team (offshore and onsite) on Agile Methodology and provide hands-on support, leading the team towards further understanding and adoption of Agile Process. Determine requirements and deliver data-driven recommendations to the stakeholders. Provide quality assurance. Mediate conflicts between development and business teams.

Created 20-second digital quote and application process for channel partners.

Reduced development time by 75% by making application 80% configurable without coding.

Led the analysis of the core business processes supported by several systems and its integration. A functional architecture overview document was created and served as main input for the reassessment of the company IT Master Architectural plan.

Led the analysis of the integration of Customer Service center with Salesforce and eBao.

Developed and built calculation logic in Salesforce required for Client Proposal.

Smart Partners K.K., Tokyo, Japan 12/2013 – 1/2020

Senior Business Analyst/Consultant

Led consulting projects on new applications and distribution models for major insurance companies. Determined project requirements and defined functional specifications. Provided leadership with respect to integration issues including process mapping, business process re-engineering and change management. Managed project issues to resolution. Trained development teams (offshore and onsite) on requirements. Measured effectiveness of applications and processes by preparing and analysing results of detailed functional tests. Solved issues and defects in collaboration with development teams.

Managed launch of paperless illustration and application process supporting all of CA Life’s approximately 50 channel partners.

Streamlined online data entry process for sales teams by creating integrated Vlocity framework, eliminating need to create new portal for each partner.

Developed channel distribution system for AIG General Insurance to support merger between AIU Insurance and Fuji Fire & Marine Insurance.

Coordinated the successful migration of merged commission data of AIU Insurance and Fuji Fire Marine Insurance to the new channel distribution system.

CSC Technology PTE Ltd., Singapore, Singapore 8/2013 – 12/2013

Business Consultant

Managed discovery and development phases of product launch for life insurance client. Identified business requirements for new application and prepared functional specifications based on requirements.

Engineered entire project strategy, including documenting legacy system, identifying gaps between legacy system and business needs, determining requirements for new system, and defining deliverables.

Towers Watson Global Business Services, Inc.,

Manila, Philippines 2/2012 – 8/2013

Senior Business Analyst

Guided team of business analysts within Software Development and Support Group. Analysed system development and recommended process improvements. Determined business requirements for processes and outlined functional specifications, test strategies, and test plans.

Pioneered rollout of flexible benefit system serving 10,000+ employees in Asian offices.

Organized creation of company’s first benefit helpline centre, serving employees across Malaysia, Singapore, and Hong Kong.

Hartford Life Insurance K.K., Tokyo, Japan 5/2005 – 10/2011

Senior Business Analyst

Led cross-functional teams on new application developments and operational improvements. Promoted client satisfaction by collaborating with both end users and developers when determining requirements for application launches. Analysed and documented end-to-end business processes, functional workflows, impact of changes and compatibility of new applications with core systems. Trained end users on applications.

Guided merger of legacy systems across four major banks and two securities companies, serving as functional lead and main point of contact for INGENIUM policy administration system.

Wrote merger specifications for all four banks, including data conversion and interface requirements.

Spearheaded implementation of automated cash management system for 15 banks, facilitating transfer of cash between company and distributors and eliminating need for manual reconciliation processes.

Established unified, low-maintenance, company-wide data entry system by assessing tools provided by legacy, in-house systems and building similar functions within new, centralized INGENIUM policy administration system.

Sunlife Financial, Manila, Philippines 8/1997 – 04/2005

Senior Business Analyst

Implemented Universal Life Product in Hong Kong, the very first universal life product introduced by the company. This included development of business requirement for interfaces to other application systems (Sun Accounting, Valuation system), and testing.

Served as a key player during Hong Kong’s migration of products from its old admin system (CAPSIL) to its new admin system (INGENIUM).

Prepared functional gap analysis between the old admin system (CAPSIL) and the new admin system (INGENIUM)

Acted as a functional support for Hong Kong’s conversion of policies from its old system to its new system.

Analysed requirements and identified cost-effective system solutions that address business problems; wrote project proposals.

Collaborated with the development team and influenced systems design (i.e. screen dialogues, reports, transactions) and established realistic schedules. Defined validation rules and formulas, established application controls.

Prepared and executed user acceptance test plans.

As regular task, acted as point person from the development team whenever issues arise from interfacing systems (Sun Accounting system, Valuation system) due to the core admin system functionalities.

Additional Experience

Methods Analyst, Rustan Marketing, Manila, Philippines

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