Customer Service Representative
Resume:
Rebecca Katzinger
Sanford, MI *****
**************@*****.***
Experienced administrative secretary who exhibits good judgement with the flexibility to adapt to priority changes and demands. Good interpersonal skills with ability to interact with various levels of management.
Demonstrates strong logical thinking and computational skills with a high degree of professionalism, poise, and effective interpersonal skills. Organized, with ability to multi-task. Tactful and diplomatic. Trusted with maintaining confidential information. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Centene/Envolve Dental through Robert Half - Sanford, MI February 2022 to August 2022
Customer call center handling calls from members and providers verifying members dental insurance, coverage and benefits. Providing information to providers confirming eligibility of patients and providers of all dental specialities.
Customer Service Representative
State of Michigan UIA through Robert Half - Sanford, MI March 2020 to February 2022
Temporary assignment working in the claims department handling clients questions regarding their unemployment benefits. Resolution of issues, errors, and solutions. Problem solving, communication and documentation of files.
Loan Servicing Specialist
AEROTEK STAFFING/CHEMICAL BANK - Midland, MI
April 2018 to September 2019
• Verifies insurance on customer's home owners, auto and life policy's by contacting insurance companies, scanning or documenting information into Focus/Image Wright to assure accurate billing for customers' escrowed accounts.
• Solve problems with attention to detail for accurately entering information with banking software. Deli Clerk
KROGER
June 2012 to April 2017
• Prepare and display food, slice, pour, dip food into containers, weigh and attach proper price labels.
• Prepare meats and vegetables for cooking and operate various types of mixing, frying, and baking equipment.
• Stocking, storage, sanitation, temperature, inventory, following policies and procedures.
• Operate register and transact sales properly.
Property Secretary
MIDLAND MALL
August 2000 to June 2010
Responsible for providing office operations' support including management, marketing, accounting functions, specialty leasing, and secretarial duties. Education
ASSOCIATE'S DEGREE in Office Systems Professional
GREAT LAKES JUNIOR COLLEGE
1996
Skills
• Management, sales, customer service (10+ years)
• Cold calling local and area businesses for the purpose of leasing space. Giving information and showing spaces available and negotiation of lease terms with prospective tenants.
• Maintain files, correspondence, certificate of insurance, executed copies of license agreements, proper documentation of tracking expirations and approvals. Keep all records up dated.
• Assist in set of RMU, kiosk or inline space. Had gross income of $342,562. Assisted in two tenants becoming permanent leases.
• Assist in the preparation of the annual budget, forecasts, and monthly review of various financial reports. Assist in regular completion of weekly/monthly/annual reports.
• Generated income from sponsorship efforts by selling table tents, ad panels, window clings, and common area demonstrations. Sponsorship efforts for generated income of $40,030 in brand development.
• Maintain good communication between tenants and management.
• Resolve complaints, concerns, problems, in an expeditious manner using good public relations.
• Resolve accounting issues and or problems.
• Handle rent collection phone calls, and collection of tenant's sales. Aid in the collection of delinquent rents.
• Service of selling gift certificates and cash handling experience with a "Wow" experience for the customer. Also assisted in gift wrapping and seasonal pictures with Santa Clause and The Easter Bunny.
• Custodial Experience
• Microsoft Office
• Microsoft Word
• Typing
• School Bus Driving
• Delivery Driver Experience
• Bus Driving
• Word processing
• Data Entry
• Commercial Driving
• Manufacturing
• Customer service
• Communication skills
Certifications and Licenses
CDL
CDL B
Assessments
Scheduling — Proficient
February 2019
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Proficient
Verbal Communication — Proficient
October 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Attention to Detail — Proficient
October 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer Service — Completed
October 2020
Identifying and resolving common customer issues
Full results: Completed
Written Communication — Completed
October 2020
Best practices for writing, including grammar, style, clarity, and brevity Full results: Completed
Filing & Organization — Highly Proficient
October 2020
Arranging and managing information or materials using a set of rules Full results: Highly Proficient
Administrative Assistant/Receptionist — Proficient October 2020
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer Focus & Orientation — Highly Proficient
October 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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