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Technical Support Product Manager

Location:
Laguna Niguel, CA
Posted:
July 22, 2023

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Resume:

ILAN MAZOR

Laguna Beach California

Cell: +1-858-***-****

Email: adygol@r.postjobfree.com

PERSONAL SUMMARY

Over 30 years of experience as field support engineer/sales and product manager and process engineer.

Extensive and comprehensive knowledge in design, development and operations for semiconductor Process and metrology systems.

Managed projects in areas of cost reduction, yield, safety, reliability and quality for leading edge companies.

Demonstrated outstanding technical support capabilities for large installed base of systems with minimal resources.

Managing support, production and service engineers ensuring smooth site operations

.

KEY SKILLS AND COMPETENCIES

• Completed multiple projects supporting all phases from concept, design, and development to volume shipments.

• Demonstrated multi-tasking skills for applications, engineering and process support (CMP, Thin Film and ETCH).

• Strong understanding of the market dynamics and customer's future requirements

• Strong decision-making, prioritization and effective planning

• Use of methodologies developed at Intel and analytics for problem solving troubleshoot to component level.

• Exceptional communication and interpersonal skills and project management.

• Experience in PLC, Control System Robotics

WORK EXPERIENCE

ASML San Diego CA. January 2022 – Present

Productivity engineer transfer from development to production new projects Lam research Fremont CA

SR. Process Operation Manager January 2017- December 2022.

• Managing support and production (customer and OEM team)

• Defines processing or handling equipment requirements and specifications.

• Plan projects involving definition and selection of new concepts, equipment automation technology.

• Coordinates design requirement review with appropriate engineering/scientific personnel to ensure compatibility of processing methods.

• Approaches in the processing or development of new or improved processes.

• Compiles and evaluates test data to determine appropriate limits and variables for process or material specifications.

• Project management at costumer site.

Applied Materials CA

Engineering Productivity group December 2014- January 2017 DSM development productivity group

Focused on two critical tasks:

Performing a diagnostic to identify ways to measure productivity of development

Collaborating with the client team to design replicable lean processes that could be analyzed and quantified using those productivity measures.

For the service group:

Public

Leading development of RFID based sub-systems to enable parts protection, residual value and parts tracking. Developing closed loop SOW’s methodology to enable parts metric information collection with RFID and continuous parts improvement by a supplier through part lifetime INTEL – Oregon- PTD /New Mexico fab11x.

Operation Manager September 2003 – December 2014

• Lead and supervise 15-25 pilot line Process Engineers.

• Managed the weekly 24x7 work activities and the team performance while being measured against factory safety, quality, output, and cost goals.

• Managed CMP Production line in 2 shifts. Maintained excellent high yield the spec and throughput.

• Train, mentor, and coach equipment engineers

• Worked as Process and equipment engineer CMP experience with AMAT Mirra Mesa and tool owner for metrology tool ( Nova and Nanometrics) CVD process lines. NOVELLUS Systems

Electrical Engineer February 2001- September 2003

• Responsible to implement leading edge process equipment into Intel's manufacturing environment, include training and mentoring process engineers and manufacturing staff to utilize the equipment sophisticated processes capabilities

• Provided WW engineering support for Intel Corporation's Fabs NOVA Measuring Instruments, Inc.

Intel Fab 11; Product manager October 1997 – February 2001

• Responsible for the application support.

• As a main contact person between Nova headquarter and its customers, I provided 1st and 2nd line of support and interface between the company and its customers, and managed all application / SW upgrades and testing onsite.

• Managed the overall improvement onsite while communicating with engineering, training customers and other FSEs, at Intel sites.

• Wrote SPECs for Nova to enabling the potential tool selections at Intel.

• Improved the overall TP and reducing both Nova and Intel overall cost of ownership while maintaining the company gross margins.

MENNEN MEDICAL, Ltd.

Project Engineer/ Product Manager January 1992 – October 1997

• Transferred a new project from concept phase through product development to successful implementation.

• Developed medical technologies.

• Managed PhD level development engineers, Electronics engineers, and Mechanical engineers.

• Managed Final Test consisting of 15 technicians and support personnel.

• Managed Drafting office and document control library. LASER INDUSTRIES

Manager, Technical Support April 1985 – January 1992

• Development of laser surgery technologies.

• Supervised technical support and acted as engineering liaison for product development.

• Developed equipment and procedures for test and certification. Public

EDUCATION:

• BSEE, Tel Aviv University/ Israeli air force, 1983

• Israeli air force - 2 years computer science

• Graduate of Ort Holon in Israel 4 years- Degree in electronics Serve in the Israeli army for 4 years .

LANGUAGES:

English, Hebrew



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