Christina E. Ollie

Career Objective:

I am a successful HR professional with 15 plus years of practice. I am seeking to secure a Human Resources position where I can direct all HR functions utilizing my skills, knowledge, and experience as a strategic HR business relationship partner. I am skilled at maintaining excellent communication, planning, employee relations, performance management, compensation, and benefits with a high level of confidentiality.

EDUCATION:

Master of Science in Human Resource Management, Integrating Functional and Strategic Human Resource Management, Walden University, Minneapolis, MN, graduation date, December 2016.

Bachelor of Arts Degree in Business Administration, Grand View College, Des Moines, IA, April 2009.

CORE KNOWLEDGE/SKILLS:

Full Cycle Recruitment/Talent Sourcing

Employee Relations

Benefit/Leave Administration

Onboarding/Orientation/Offboarding

PROFESSIONAL WORK EXPERIENCE:

HR Benefits Coordinator (Contract) May 2023 - current

Broadlawns Medical Center, Des Moines, Iowa

Ensuring all employee benefit documentation is available and processed within designated timeframes, including employee enrollment, changes, terminations and/or COBRA notices. Provides benefit presentation at new employee orientation sessions, individual meetings, open enrollment, and on-going consultations with employees.

Reviewing BMC benefit programs, including but not limited to all insurance, medical and dependent care reimbursements, retirement, education assistance and time off programs.

Managing insurance open enrollment process including coordinating evaluation of vendors and benefit proposals.

Administering employee leave program including all aspects of FMLA, disability leave, military leave, and any other type of leave; communicates with employees; insurance companies; supervisors; tracks time and payment of salary and benefits.

Processing worker’s compensation documentation which works with employees and insurance companies regarding leave, injuries, compensation, etc. to ensure BMC meets compliance requirements.

Overseeing salary surveys and FLSA requirements.

Ensuring back-up to the I-9 process to ensure BMC completes in a timely manner.

Overseeing and auditing licensing renewals company wide.

Handling tuition assistance program; reviews and approves applications; tracks process and ensures budget is maintained.

Providing back-up assistance and support to other Human Resources and Employee Health staff as needed.

Representing Human Resources at various organizational meetings and provides support on employee relations issues, Joint Commission requirements, and/or other Human Resources generalist activities.

Completing Human Resources related reports via Kronos, Benefits Connect and Meditech.

Completing other Human Resources duties and projects as assigned.

Embracing and supporting Diversity, Equity, and Inclusion initiatives.

Oversees timely reconciliation of monthly deductions and statements; ensures BMC pays insurers on time.

Ensuring work follows DOL, EEOC, OSHA, federal, state and local regulations and laws.

HR Coordinator (Contract) March 2023 – May 2023

Broadlawns Medical Center, Des Moines, Iowa

Managing benefits, invoice reconciliation and bi-weekly premiums entered accurately into the Meditech Payroll System.

Conducting all Leave of Absences, FMLA and Worker’s Compensation.

Enforcing company policies, procedures, accuracy, confidentiality for BMC processes.

Evaluating employee performance and entering total average performance score into the Meditech system and scanning them into the electronic personnel files.

Administering, maintaining, and discarding I-9 documents following employment eligibility verification compliance regulations.

Handling written and verbal employment verifications.

Observing and documenting employee relation situations.

Researching and creating interview questions for management positions.

Scanning and maintaining digital personnel files for all employees.

Preparing for and participating in Unemployment Fact Findings for terminated employees.

Overseeing the Tuition Reimbursement Program and PTO Donation Program.

Processing employee registration, electronically filing comprehension assignments and tests, recording data for completion course certifications and reconciling invoices for courses billed to BMC through the HealthStream Education System.

Researching, gathering, and creating informational content for training classes. (Servant Leadership and Performance Management)

Handling various special projects by initiating communication, sending invites, tracking, and collecting contributions for non-profit organizations. (NAMI, Big Brother Big Sister etc.)

Global Human Resources Project Manager (Contract) January 2022 – November 2022

Bank of America, Des Moines, Iowa

Managing a caseload of 35-40 employees independently daily who have tested positive for COVID.

Following company policy and CDC guidelines when handling processes and procedures for each individual case.

Administering the employee record with all detailed information collected from COVID exposure, tests taken and symptom recovery through when the employee returns back to work.

Communicating with continuous follow through with managers directly regarding current employee status and potential return to office dates.

Processing, tracking, and documenting highly sensitive and confidential data into the system pertaining to medical history, insurance eligibility, PTO, LOA and FMLA information.

Navigating and communicating complex benefit programs, resources available and support contacts such as the HR Service Center, Employee Relations, Payroll and Benefits.

Researching, problem solving, documenting and escalating issues which occur with employees during their 10-day isolation or cooling off period.

Human Resources Assistant (Contract) November 2020 – September 2021

Hach, Ames, Iowa

Administering and managing COVID-19 cases with systems in place designed to track and protect workers who are unvaccinated and vaccinated with resources to be compliant to meet CDC guidelines, HIPPA and OSHA healthcare standards.

Documenting for the contact tracing and exposure reports for every employee in contact and contracted by COVID-19.

Processing LOA and FMLA paperwork for employees exposed and contracted COVID-19 to track quarantine leave periods.

Updating claims on the closure reports with all steps of the process from when the claim was filed to when the employee returned to work.

Coaching managers on process how to handle issue and problem solve to ensure they are following all processes and procedures.

Counseling employees with next steps while out on COVID leave who have various situations from family members exposing the employee and contracting COVID with symptoms due to dependent care issues and school exposures.

Handling all communication, tracking payroll, and coordinating with operations managers on site.

Processing times into payroll system with employer and employee paid leave to cover time off work during the quarantine recovery process.

Administrative Assistant (Contract) March 2019 – September 2019

Wells Fargo, Des Moines, Iowa

Verified new hires through CARCO I-9.

Provided off-boarding support such as collection of corporate mobile device & equipment, badge, remote token, and p-card of the departing team member/managed/non-managed resources.

Administered on-boarding support such as having equipment, badge, and remote token delivery.

Maintained conference room calendars for general floor and Facility Management Support.

Coordinated logistical support for off-sites (i.e. reserve meeting rooms, coordinate catering, coordinate A/V requirements, prepare name badges and placeholders, order supplies as needed.

Delivered mail/package delivery support.

Maintained office and pantry supplies.

Worked with security and/or building management for any building issues.

Notified and updated Facility Management team with floor plan changes.

Granted badge access to the floor for new/existing team members and guests.

Benefits Solutions Analyst (Contract) November 2018 – February 2019

ADP-Insight Global, West Des Moines, Iowa

Supported external clients through issue resolution of systematic errors within the client's benefits software.

Communicated with clients through email.

Utilized Excel and database to do comparisons and benefits calculations.

Ran quality assurance checks on files.

Responded to clients with updates based upon information given from configuration analysts.

Worked within case management systems to provide support for systematic errors and escalate to appropriate party as needed.

Provided issue resolution by diagnosing issues in system through root-cause analysis.

Human Resources Payroll Assistant (Contract) July 2018 – August 2018

Dupont-Pioneer, Johnston, Iowa

Received, sorted, and processed documentation for new hires and current employee tax forms.

Accurately entered or updated payroll data such as salary information into system.

Answered calls and email requested from employees regarding payroll and paystubs.

Filed and maintained employee W-4 federal and state forms.

Stored and shredded employee confidential documents following the employment retention guidelines.

Followed through all policies and procedures as outlined by the company.

Human Resources Generalist (Contract) September 2017 – January 2018

Techniplas, Ankeny, Iowa

Coordinated recruitment and staffing efforts, including advertising, recruiting, interviewing and screening, for all positions within the facility (exempt, non-exempt, manufacturing and support, temporary).

Reviewed applications/resumes and scheduled/conducted interviews to match applicant’s experience with specific job-related requirements.

Coordinated and assisted with employee onboarding, development, needs assessment and training.

Performed benefits support duties for the facility, including employee education, new employee enrollment, annual open enrollment, and handling employee issues/questions.

Tracked and administered the FMLA policy within the guidelines federal and state guidelines.

Reviewed, updated, and administered performance review program to ensure effectiveness and compliance.

Administered Worker’s Compensation claims, OSHA compliance and reporting.

Provided consultation and information to managers and employees concerning HR issues and services.

Employment policies, practices and compliance with Federal and State laws and regulations.

Responded to employee relation issues such as employee complaints, harassment allegations, and civil rights complaints.

Management and employee relations, counseling, and communication.

Handled employee disciplinary actions, exit interviews and terminations.

HRIS Administration and HR Recordkeeping.

Administered various HR plans and procedures, reviewed, and helped maintain employee handbook.

Maintained affirmative action program; reports and logs to conform to EEO regulations.

Maintained period-end personnel activity reports, including headcount, turnover, absenteeism, open position status, and other related personnel activity.

Assisted in evaluation of reports, decisions, and results of department in relation to established goals.

Scheduled and facilitated Drug and Alcohol Supervisor training and Safety training.

Implemented Safety program and coordinated Safety Team meetings.

Human Resources Analyst (Contract) March 2017 - August 2017

Dupont-Pioneer, Johnston, Iowa

Provided consultation and information to managers and employees concerning HR issues and services.

Assisted with coordination and delivery of human resources programs.

Provided HR administrative support to ensure information was developed, maintained, and delivered in an effective and efficient manner.

Consulted with end users on reporting needs and delivered appropriate reports.

Developed and ran basic queries from HR reporting tools.

Modified and calculated data in Excel.

Developed and maintained documentation on key HRIS processes and system procedures.

Human Resources Administrator April 2016 – August 2016 Mittera Creative Services, LLC, Des Moines, Iowa

Full recruitment life cycle including, but not limited to, advertising, sourcing, screening, interviewing, checking references and onboarding qualified candidates based on departmental business needs and requests.

Utilized online recruiting resources and in-house ATS to identify and recruit the very best candidates, using LinkedIn, Career Builder, Indeed, the Des Moines Register, and more.

Conducted all phone screens and scheduled in-person interviews; maintained appropriate follow-up and documentation for each candidate.

Developed and maintained strong working relationships with other Human Resources Administration team members and managers.

Scheduled and facilitated Drug and Alcohol Supervisor Training

Coordinated employee safety and equipment training and assigning membership in safety based and support organizations.

Conducted and resolved investigations and complaints in a timely manner.

Maintained all personnel and benefits records for three locations.

Managed all leaves of absences including FMLA, Worker’s Compensation, and return to work program and reporting.

Conducted employee exit interviews; processed and conducted unemployment notices/hearings.

Managed personnel policies and procedures (FLSA, EEOC, ADA and FMLA).

Administration/communication/enrollment of several health benefits plans including High Deductible/Health Savings Account plans.

Acted as the backup to Payroll when assistance was needed.

Recruiting Specialist (Contract) January 2016 – February 2016

Nationwide, Des Moines, Iowa

Full corporate recruitment life cycle to include, but not limited to, networking, sourcing, screening, interviewing, checking references and onboarding qualified candidates based on departmental business needs and requests.

Guided and assisted job applicants and departments in the navigation of the organization's web-based job application and selection process.

Demonstrated best practices in recruitment and selling to identify qualified, passive, and active candidates by leveraging a variety of recruitment resources such as job boards, social media, resume databases, job fairs and referrals; communicated and coordinated recruitment advertising.

Leveraged online recruiting resources and in-house ATS to identify and recruit the very best candidates and ensured appropriate follow-up and documentation for each candidate.

Provided expertise and guidance for recruitment plans to address staffing needs for sales and customer service positions.

Developed and maintained strong working relationships with recruiting team members.

Kept up to date on local hiring laws and regulations.

Human Resources Coordinator/Generalist May 2008 – September 2015

Doll Distributing LLC, Des Moines, Iowa

Full cycle recruiting for exempt/non-exempt positions including all DOT-related positions.

Sourced talent through physical fliers, newspaper, and online resources such as Facebook, Career Builder, Indeed, and on the radio.

Conducted all phone screens and coordinated in-person interviews directly with appropriate internal employees; ran all background checks.

Onboarding/orientation; developing training plans for all positions.

Administration/communication/enrollment of several health benefits plans including High Deductible/Health Savings Account plans.

Scheduled and facilitated new hire training, work related injury training, drug and Alcohol Supervisor training and safety training.

Worked with staffing agencies to fill temporary/contract positions.

Implemented Safety program and coordinated Safety Team meetings.

Partnered with Managers on employee relations, coaching/counseling.

Conducted and resolved investigations and complaints in a timely manner.

Maintained all personnel and benefits records for three locations.

Managed all leaves of absences including FMLA, Worker’s Compensation and return to work program and reporting.

Conducted employee exit interviews; processed and conducted unemployment notices/hearings.

Managed personnel policies and procedures.

Assisted with coordinating employee retention programs and reporting.

ACTIVITIES: National and Central Iowa SHRM Member

Iowa Healthy Walk Coordinator, Doll Distributing

W.O.P Organization, Cornerstone Family Church

The Alumni Association, AIB College of Business

TECHNOLOGY: MS Office Suite, Paycom, ADP, SalesForce, Taleo, Citrix, SAP, Workday,

PeopleSoft & Oracle – ATS/Benefits Module/Time Clock/Payroll/Reports

SHL Assessments & HireIQ

Employee Retention Programs

Policy Administration

Safety Reporting/Administration

Training

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