Customer Service Sales Associate
Resume:
KAREN WALTER
SKILLS
• Customer Needs Assessments
• Inventory Management
• Materials Estimates
• Safe Work Practices
• Customer Satisfaction
• Sales and Upselling
• Clerical Support
• Customer Inquiries
• Policy and Procedure Adherence
• Problem Resolution
• Invoice Preparation and Processing
• Issue and Complaint Resolution
• Order Entry
• Customer Account Review
• Customer Interaction
• Understanding Customer Needs
• Obtaining Information
Customer Service Process
Improvement
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WORK HISTORY
February 2017 - August 2022
HHA Self-employeed, Saint James City, Fl
November 2015 - July 2017
FNOL Lynx Services, Fort Myers, FL
Custom Cabinet Designer Closet Factory
Sales Associate ADT, Cape Coral, FL
Bar Manager Bogert's, Bonita Springs, FL
Photographer C And M Photo, Johnson City, TN
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
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Traveled to clients' homes to complete healthcare services and promote continuity of care.
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Worked productively in fast-moving work environment to process large volumes of claims.
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Prepared and presented detailed reports to management on claims issues to aid in decision making.
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Prepared insurance claim forms or related documents and reviewed for completeness.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Blueprint design understanding
Worked with clients to design and construct custom cabinets based on needs and preferences.
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Provided accurate project estimates and pricing to facilitate proper budgeting and project planning.
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• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services. Answered customer questions about products and services, helped locate merchandise, and promoted key items.
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Listened to customer needs and desires to identify and recommend optimal products.
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Closed out cash register and prepared cashier report at close of business.
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Maximized customer service by training staff, overseeing operations, and resolving issues.
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Kept alcoholic beverages well-stocked and organized to meet expected demands.
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Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
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CONTACT
Saint James, FL 33956
adygo9@r.postjobfree.com
Bartender Supervisor The Reef, Fort Myers Beach, FL Cashier Foodlion Grocery Store, Fort Myers, FL
Home Maker Self Employed
Raised 5 children and maintained the home, and all that goes with that from 1987- to present. All other jobs were just learning experiences.
• Planned and prepared for on-location and studio shoots. Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
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Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
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• Sales of photos .
Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
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Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
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Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
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Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
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• Kept bar presentable and well-stocked to meet customer needs. Greeted customers entering store and responded promptly to customer needs.
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• Built relationships with customers to encourage repeat business. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
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• Worked flexible schedule and extra shifts to meet business needs. EDUCATION
June 1985
Mathematics
Lebanon High School, Lebanon, Va
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