Customer Service Full Time

NICOLE ABREU

*** **** ****** *** #* Manchester, NH 03103 603-***-**** *************@*****.***

PROFESSIONAL PROFILE

Self-directed professional with 12+ years of collections, management, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Communicate effectively with clients, internal staff, providers, and insurance payers to support the billing process.

Well-organized, manage time and priorities in deadline-driven environments.

Pay close attention to detail to ensure accurate and compliant documentation.

Provide insight and recommendations to resolve problems.

Microsoft Office Applications – MS Word.

KEY QUALIFICATIONS

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Insurance Verification Medical Office Procedures

EDUCATION

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2023

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

WORK EXPERIENCE

Ultimate Medical Academy – Manchester, NH 07/2022 – 06/2023

Full Time Student

Remained self-directed, motivated, and accountable for personal actions.

Came prepared for class and completed assignments on time.

Navigated new technology, utilized available resources, and set realistic expectations.

Coach House Restaurant & Lounge – North Bergen, NJ 01/2018 – 06/2021

Restaurant Manager / Customer Service

Handled opening and closing duties, managed daily operations, supervised employees, delegated tasks, balanced cash registers, reconciled daily transactions, and made bank deposits.

Created schedules, ensured adherence to policies and procedures, and resolved issues and complaints.

Built effective relationships, worked as part of team, and led by example to ensure a positive atmosphere.

Epicor – Fairview, NJ 04/2009 – 01/2019

Bill Collector / Customer Service

Interacted with customers via high volume phone calls to collect and resolve outstanding debt accounts.

Answered inquiries, set up payment arrangements, and documented activities in an accurate manner.

Maintained thorough knowledge of federal, state, and local regulations and internal policies.

Ensured timely and accurate recording of accounting transactions and completed month-end and year-end closings.

Interacted with credit departments, turned over records to attorneys when customers failed to respond to collection attempts, and disposed of records properly.

Demonstrated friendliness and professionalism when dealing with customers.

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