Assistant retail Manager, Dental Receptionist

STEPHANIE FRANCO

Pomona, CA ***** 909-***-**** *****************@*****.***

SUMMARY

Friendly Dental Receptionist dedicated to greeting every patient with smile and running front desk. Strengths include handling insurance claims, managing multi-line phone systems and addressing patients' concerns.

Dependable Senior Retail Associate with proven leadership. Hard worker promotes store products, handles customer transactions and answers queries. Coordinates with stock teams to locate, identify and restock store products.

SKILLS

Progress Monitoring

Verbal and Written

Communication

Employee Development

Complex Problem Solving

Team Leadership

Phone and Email Etiquette

Patient Flow Management

HIPAA Compliance

Dental Terminology

Office Opening and Closing

EXPERIENCE

04/2020 to Current Home Health Care Provider

In Home Supportive Services Pomona, CA

Maintained clean and well-organized environment for client happiness and safety.

Dressed, groomed and fed patients with limited physical abilities to support basic needs.

Transported clients to doctor's appointments and errands. Recognized emergency situations and implemented appropriate procedures.

Prepared meals and snacks to meet individual nutritional requirements. 10/2017 to 08/2019 Retail Keyholder

99 Cents Only Chino, CA

Stocked and cleaned shelves while maintaining neat and orderly store. Operated cash register.

Performed store opening and closing tasks to comply with preset store operations guidelines.

Set up visually appealing promotional displays.

Monitored cash drawers in checkouts to verify adequate cash supply. Protected store assets by assisting with audits, routine cycle counts and physical inventory.

04/2014 to 10/2017 Retail Assistant Manager

Dollar Tree La Puente, CA

Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.

Greeted customers and offered assistance in finding needed items. Supervised bank deposits and inventory receipts as part of closing procedures.

Delegated work to staff, setting priorities and goals. Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

02/2011 to 04/2014 Dental Receptionist

Western Dental Chino, CA

Answered and managed incoming calls and emails.

Collected payments from patients and arranged payment schedules. Verified, updated and entered patient information into system. Adhered to HIPAA requirements to safeguard patient confidentiality. Scheduled and confirmed patient appointments and consultations. Arranged documents for insurance claims.

Ordered and maintained supply inventory for dental office. EDUCATION AND TRAINING

Some College (No Degree): Social Work

Mt San Antonio College Walnut, CA

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