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Supply Chain Customer Service

Location:
Centennial, CO
Salary:
135000
Posted:
July 22, 2023

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Resume:

Director of Global supply chain

Qualifications Profile

Experienced, compassionate Supply Chain and Operations turn-around and improvement professional. Ability includes complex global supply chains; lean manufacturing; P&L improvements; customer service; and leadership. Fully enjoying the collaboration within and without the organization, driving success through process improvements, focusing on customer service and delivering tangible P&L gains.

Areas of Expertise

Business-to-Business Operations

Vendor Management

Continuous Process Improvement

Project Management

New Product Introduction and Presentation

Kanban Methodology

Software Procurement and Program Management

Strategic Planning and Implementation

Policies and Procedures Development

International Distribution

IT Infrastructure

Contract Negotiation

Budgets

Customer Service

Professional Experience

Global Skyware, Smithfield, nc., 1/2023 -Present

Director of Supply Chain Management Operations

Leadership of Supply Chain Management, Operations, Customer Service, and Logistics departments in direct support of light-manufacturing which include metal; molding; and fabrication. Turn-around position.

Notable Accomplishments:

Implemented strategic operational processes for customer on-time delivery performance, results 41.6% improvement within three-months.

Developed inventory strategies, resulted in a $508K reduction to on-hand inventories (6% raw 28% WiP).

Executed labour strategies for hourly and salary employees, resulted in 17% productivity increase.

Led cross-functional team for accounts payable, resulted in reducing liabilities by $600K.

Led cross-functional team for accounts receivable, resulted in increasing revenue $300K.

Particle Measuring Systems, Boulder, CO., 1/2019 -7/ 2022

Director of Supply Chain Management (Global Supply Chain)

Leadership of Supply Chain Management department including Purchasing, Warehousing, Commodity Management, and Logistics in support for manufacturing and distribution. Turn-around position.

Notable Accomplishments:

Implemented strategies supply and inventory strategies during CoVID, resulted in achieving 99% material availability in support of customer requirements.

Developed and executed working capital strategy, improving capital effectiveness by 5% through increased inventory turns.

Led root cause analysis for part failure with critical-path PCBA, resulted in identifying failure and appropriate corrective action to deliver $7M customer order on-time.

Executed required global logistics training, for IATA and U.S. 49CFC, required for shipping radiological; lithium-ion and other chemicals classified as hazardous. Resulted in 100% compliance and training.

Achieved $1.75M in direct cost reductions against annual spend of $28M; savings were derived from supplier cost negotiations for custom, sole use raw materials.

Implemented internal and supplier KanBan strategy, reducing on-hand inventory by $1.35M while achieving 95% on-time delivery to customer request dates.

Initiated supplier strategy initiatives which include, Quality at the Source; Supplier Scorecards; Material Stocking Agreements; and Critical to Quality. Resulted in 8% increase to productivity.

Led Cost Accounting team to reduce global finished goods inventories, identified reporting variations within five APAC locations which resulted in correctly classifying customer prepaid inventories., Resulted $750K reduction to finished goods while increasing customer on time delivery performance to 95%

dish Technologies, L.L.C (formerly EchoStar Technologies, L.L.C), Englewood, CO 2007–2019

Senior Manager (Supply Chain) 2014–2019

Directed Supply Chain Management Department, including Manager/Commodity Managers/ Buyers, annual spend of $455M USD.

Notable Accomplishments:

Developed long-term retail packaging solution for global brick and mortar sales outlet, resulted in prompt delivery of printed packaging and media material which exceeded customer expectations at a cost reduction of 4%

Provided cross-functional leadership; developed corporate governance guidelines; and complied with all regulatory requirements on conflict minerals, which resulted in on-time federal submission and 38% productivity growth in three years.

Served as a driving force to the successful achievement of $33M savings on product and service costs through management of Manufacturing and Maintenance, Repair, and Operations (MRO) teams, including managers, logistics, and purchasing.

Achieved 100% on-time delivery and 1.5% budget reduction by managing NPI APAC (Asia Pacific) sourcing and manufacturing after program stalled.

Fostered a positive working environment and in-parallel negotiation with APAC supplier and domestic US customer on manufacturing and intellectual property (IP) licensing agreement, which minimized cost of goods sold (COGS) by 4% and increased margin by 9.5%

Implemented quality assurance program to broadband systems manufacturer, which increased production by 15% and diminished cost by 9%

Led Six Sigma Project Team in reducing cycle-time on expenditures by 48% with net overhead and variable cost reduction of $1.22M

Manager (Supply Chain) 2011–2014

Lead cross-functional team of professional buyers and commodity analysts on procurement of goods and services to support all departments within the company

Notable Accomplishment:

Received the Distinguished Service Award in 2012 for outstanding performance and professionalism.

Effectively negotiated immediate cost reduction of $1M on in-home services and coaxial cable program, which decreased risk by 30% on introduction of secondary source.

Formulated innovative global sourcing strategy to new customer in Mexico, which decreased material lead-times, enhanced manufacturing Kanban, and improved the production of 1 million units within two months ahead of schedule.

Lead operational integration of two multibillion-dollar companies, which reduced overhead cost of $6M including heating, ventilation, and air conditioning (HVAC), satellite antenna manufacturing, and global sourcing.

Manager (Purchasing) 2007–2011

Managed buyers and expediters’ activities toward completion of company objectives.

Bunzl Distribution, L.L.C., Various Locations 1998–2006

Purchasing (Operations and Purchasing), Aurora, CO 2003–2006

Drove all efforts in conducting cost and margin analysis for revenue optimization.

Notable Accomplishments:

Efficiently guided cross-functional teams, which resulted in $500K cost savings for best practices programs.

Initiated the creation of strategic procurement roadmap in Southwestern United States, which reduced company cost by 2% on multi-site demand integration with several larger vendors.

Pioneered the development of financial and accounting models in distinguishing current asset value and future product liabilities, which decreased inventories by 20% and increased customer service levels from 96.5% to 98.5%

Education

Master of Science Certificate in Project Management

University of Denver, Denver, CO

Master of Business Administration in Finance and Accounting

Regis University, Denver, CO

Bachelor of Science in Business Marketing

University of Phoenix – Utah Campus, Salt Lake City, UT

Professional Development

Professional Project Management

Colorado State University, Denver, CO

Professional Project Management

University of Denver, Denver, CO

Lean Six Sigma Green Belt

SAI Global

Activities

Volunteer Boy Scouts of America

Volunteer JustService.org

Volunteer Red Cross of America

Technical Skills

Microsoft Office Suite (Word, Excel, Projects, Visio, and Publisher) Purchasing Module Inventory Module

Oracle Material Requirements Planning (MRP) and Enterprise Resource Planning (ERP) Oracle Accounting

Agile Oracle Business Intelligence Enterprise Edition (OBIEE) eSource SAP Oracle Purchasing AS/400



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