Customer Service Retail Sales
Resume:
Kimberly Ferrell
Wellington, AL
************@*****.***
If you are looking for a bubbly personality, straight forward communication with southern hospitality then you have found me. I am a driven individual with a passion for learning new things, along with taking pride in my work. I look forward to hearing from you. Work Experience
Lead Teller
Wells Fargo Bank - Oxford, AL
January 2023 to Present
Interact with customers on a professional level to help ensure the best customer service possible. Make multiple connections for transactions and information changes for customers. Maintain a healthy environment with many co workers while working. Work under high stress situations while remaining calm to ensure customer satisfaction and return.
Manager
Southside Vapes LLC. - Southside, AL
May 2015 to April 2021
Working retail store from open until close as a single employee. Duties would include opening store for business in a timely fashion upon arrival, counting cash drawer and adjusting change as needed throughout the work day. Ensuring store was presentable for the open public with a clean environment and inventory easily seen. Interacting with customers on a one on one basis to provide the costumer with clear understanding of the product they were buying and having troubleshooting skills to existing customers for complete satisfaction to maintain healthy relationships with the established clientele. Maintaining accurate list of products to be restocked and open to customer improvement ideas. Staying aware an maintaining cleaning duties for an optimal experience throughout the day. Providing clear hours and schedule customers could depend on until time of closing at which time cash drawer is counted down and reset for following day, cash report and daily deposits were turned into appropriate location, product display cleaned, floors swept, mopped and trash removed. All closing procedures applied and alarms set for turn key closure.
Emergency Medical Technician
Anniston EMS - Anniston, AL
August 2012 to October 2015
Building rapport with another individual in order to maintain a two person partnership working as quickly and effectively in high pressure environments to provide life saving skills in first responder scenarios. Providing compassion to help the patient be as comfortable as possible for the best outcome for care, while easily presenting a personable yet authoritative attitude while explaining to family or friends what would be needed from them to help yet maintain order in the situation. Respectful leadership to assist in crowd control or calming an agitated group that could be hindering care to someone. Was easily able to recall the series of events in which individual call to assist for documentation and reporting purposes; along with logging inventory use for restocking purposes. Education
Some college in General studies/ Emergency medical technician Gadsden State Community College - Anniston, AL
August 2010 to May 2012
Skills
• Retail Sales
• EMT Experience
• Cash Handling
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