Name: Riley Forrest Jr.

Location: Millington, TN

Availability for Interview: 2-day Notice

Availability to Start: Immediate

Education:

Bachelor of Science in Biology from Rust College, Holy Springs, MS (Apr 2002)

Experience in cGMP:

Over 3 years of experience working in a cGMP environment adhering to the SOP and other federal regulations

Experience in Quality Control:

A year of experience in assigning nonconformance, CAPA, change controls, or other quality system documents and collaborate to drive completion

Experience in Documentation:

Over 4 years of experience in documentation including Batch Production Records (BPRs), Quality Control (QC) testing reports, environmental monitoring reports, Patient information etc.

Skills and Experience:

cGMP

Autoclave

Sterilization

BPR

Quality Control

Non- Conformance

CAPA

Change contro

Professional Experience:

MyNavy Career Center, Millington, TN

2023-Present

Customer Service Representative

• Act as the first step in a multi-tiered support to Military Sailors and their families.

• Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.

• Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.

• Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.

• Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.

• Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.

Shelby County Schools, Memphis, TN 2018 – 2021

Substitute Teacher

Followed regular teacher’s lesson plans in a way that ensures consistency and optimal learning, and that encourageed students of participate

Assigned Classwork and homework as necessary, according to lesson plans

Maintained a well-managed classroom and positive learning environment

Cognate BioServices, Memphis, TN 2020 – 2020

Quality Control Operations Specialist

Review manufacturing Batch Production Records (BPRs) and associated supporting documentation including logbooks, Quality Control (QC) testing reports, environmental monitoring reports, etc.

Perform line clearance and provide general manufacturing support

Supports product shipment and receipt of returns

Support raw material review and disposition

Review Building Management Systems reports

Participate in departmental and cross-functional continuous improvement efforts

Consistently set a high standard for quality of work

Promote a safety mindset through daily actions and communication with team members

Issue BPR and labels to Manufacturing

Serve as owner of assigned nonconformance, CAPA, change controls, or other quality system documents and collaborate to drive completion

Review and approve documents in Master Control

Prepare lot packages for disposition decision by management

Veteran Affairs Medical Center, Memphis, TN 2014 – 2014

Prosthetic Clerk

Processed clinicians’ consults and prescriptions for Veterans’ prosthetics, sensory aids and durable medical equipment

Performed customer services in addition to clerical and administrative duties to accomplish VA's mission to better serve Veterans and their families

Regions Memphis, TN 2012 – 2013

Relationship Banking Associate

Responded to a high volume of telephone inquiries about products or services

Followed standard scripts and procedures

Promoted and sold products or services

Investigated and resolved complaints

US ARMY FT Stewart, GA 2010 – 2010

Department of the Army - Civilian

DPTMS-Directorate of Plans, Transportation, Mobilization, and Security

Plans & Operations Assisting

Secrete Clearance

Columbia-Aurora Joint Venture Savannah, GA 2008 – 2009

Hunter Army Airfield/ Fort Stewart - Dental Assistant

Responsible for the intake process of the patients in the waiting area, contacting the patients to remind them of their future appointments, pulling and filing patient documents, escorting and seating the patients in the dental chair, assisting the Dentist in initial exams and oral surgeries

Ensured autoclaved dental instruments were cleaned and disinfected, and escorted patients to the receptionist before they exited the clinic

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