Customer Service Human Resources
Resume:
Columbus, GA
Columbus, GA
Auburn, AL
STARRA GRAY
Summary
Seasoned recruiting professional with proactive, flexible and hardworking approach to accomplishing employer hiring objectives. Works well with job boards, LinkedIn and ATS systems. Skilled in coaching, overseeing and encouraging successful recruiters.
Skills
Data entry
Accounts payable and receivable
Basic math
Friendly, positive attitude
Executive presentation development
Excel spreadsheets
Business writing
QuickBooks
QuickBooks expert
Insurance eligibility verifications
Dedicated team player
Billing and coding
Advanced MS Office Suite knowledge
Team oversight
File and data retrieval systems
Scheduling and calendar management
Document control
Administrative leadership
Event coordination
Billing and invoicing
Scanning and copying
Database entry
Microsoft Office expertise
ADP Workforce Now
Resume scanning
Experience
Customer Service Sr
Synovus Financial Group
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Trained staff to provide excellent customer service to challenging customers. Conversed with customers to receive valuable feedback and suggestions for improvement. Measured and tracked KPIs to enhance customer experience and improve customer retention. Assisted customer service representatives in troubleshooting orders requiring special handling. HR Recruiter
Weldier
Assisted with recruitment initiatives by interviewing and talent sourcing. Provided essential support to address individual HR needs of employees. Maintained human resources records by processing applications and resumes. Conducted background checks and orientation, coordinating new employee onboarding process. Identified opportunities to improve HR programs and proposed solutions to increase efficiencies. Office Assistant
Stopwatch Urgent Care
Developed care plans and made referrals as needed for with health concerns or injuries.(x-ray,CT scans)
Was in charge of compiling and reviewing medical records Schedule, screen, and follow-up with all patients for tests, surgeries, consultations, and other procedures
Worked closely with the management team to make necessary improvements and meet the needs of the patients
Opelika, AL 36801 334-***-**** ******.**@*****.*** 02/2017 to 02/2020
Opelika, AL
09/2007 to 01/2017
Opelika, AL
Expected in 12/2023
Montgomery, AL
Kept track of patient medical records and appointments Worked as a liaison between patients and physicians to ensure that patients understood treatment plans.
Coordinator's Assistant
Center for Vein Restoration
Processed financial documents, contracts, expense reports and invoices. Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Greeted visitors or callers to handle questions or direct to appropriate staff. Monitored schedules and calendar obligations for executives. Processed incoming mail and packages and placed envelopes in bins for employees. Scheduled appointments, meetings and events for management staff. Answered phone calls and emails to provide information, resulting in effective business correspondence.
Customer Service Representative
Afni, Inc
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Demonstrated excellent communication skills in resolving product and consumer complaints. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Educated customers on special pricing opportunities and company offerings. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Assisted customers with making payments or establishing payment plans to bring accounts current. Education and Training
Associate of Applied Science: Human Resources Management Amridge University
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