ERNIE LEE LINDAYAG DUNGCA

Phase * Block *A Lot * Camella Provence Longos Malolos, Bulacan

E-Mail address: adygjz@r.postjobfree.com

Contact Number: 095********

SUMMARY OF SKILLS AND QUALIFICATIOS:

With a Bachelor Degree in Secondary Education, Major in Chemistry

Detail-oriented Admin Personnel with 15 years of experience working in both the public and private sectors. Diplomatic, personable, and adept at managing sensitive situations. Highly organized, self- motivated, and proficient with computers.

WORK HISTORY:

IQOR PHILIPPINES INC.

Company Profile: managed services provider of customer engagement and technology – enabled BPO solution

Call Center Agent/ Customer Service December 2021 to April 2022 Manage large amounts of inbound calls in a timely manner. Follow communications scripts, when handling different topics. Identify customer needs, clarify information, research every issue and provide solutions or alternatives.

Seize opportunities to upsell products when they arise. GULF BUSINESS CENTER

Doha, Qatar

Company Profile: An IT Solutions provider that specialized in hardware and software solutions of high-profile brands

Admin Personnel May 2014 to November 2017

Created highly effective organizational and filing systems. Coordinated and set up high-level conference calls, management meetings, special events of the department and travel arrangement for top executives and other staffs Managed a high volume of inbound /outbound mails and calls, inquiries, schedules and coordinated with the vendor for the specific product

Acted as Liaison officer

Assisted managers with special projects as need, including coordination in setting up presentation and meetings.

UAE EXCHANGE CENTER LLC

Abu Dhabi U.A.E

Company Profile: Provides global remittance and foreign exchange services. Account Officer January 2008 to April 2014

Counter staff for all sectors.

Primarily makes receipt vouchers for all transfer transaction which includes electronic transfers, telegraphic transfers, drafts, express money and western union Verification of documents in compliance with Anti Money Laundering (AML) Main cashier, cash verification and foreign currency Work with customer on a daily basis and meeting their banking needs and enquiries Accepted and processed customer deposits, loan payments as well as their remittance internationally.

Promotes the primary products and premises of the company Account opening in all sectors

GAVA HOTEL (UNDER ABU DHABI NATIONAL HOTEL)

Abu Dhabi U.A.E

Company Profile: Provides furnished apartment and in-house fine dining restaurant Customer Service Representative January 2006– December 2007 Monitor the checked in and out time of all customers timely and well- organized Created data based for staff assignments and duties Supervised all staffs by assigning them different tasks. Setting appointments, records keeping, performing a variety of other office tasks such faxing and emailing.

Performed an office administrative support position. Attending visitor queries and assisting them professionally. Provides administrative assistance to various functional areas of the corporation, including mail and/or courier processing, booking meeting rooms and catering. Setting up meeting with the executives and responsible for promoting company offer. Trained & developed programs for the staffs.

OPTODISC TECHNOLOGY

Taipei, Taiwan R.O.C.

Company Profile: Manufactures and sells high-density optical storage DVDs Quality Controller December 2002 to June 2005

Performed Extensive testing on scanners to determine functionality; ensured all units were free of defects and contained the corresponding diagnostics, software, memory boards and numerous parts. Communicated defects to the engineer through use of defect codes. Take immediate corrective action, put units on hold, notify supervisor and process necessary paper works.

Determine that all units contained corresponding kits and were cosmetically free of defects prior to packing.

SOUTH SUPERMARKET

Philippines

Company Profile: Large retail store

Cashier June 2001 to December 2001

Managed transactions with customers using cash registers. Scan goods and ensure pricing is accurate

Collect payments whether in cash or credit.

Issue receipts, refunds, change or tickets.

Redeem stamps and coupons

Cross-sell products and introduce new ones.

Resolve customer complaints, guide them and provide relevant information Track transactions on balance sheets and report any discrepancies. Tally cash and submitted before closing.

STA. CRUZ HIGH SCHOOL (CURRENTLY SCNHS)

Philippines

Profile: Secondary Public School

Teacher (Municipal Hired - Contractual) June 2000 to April 2001 Developed and implemented daily and unit lesson plans for 3rd and 4th year student, administered tests and evaluations, and analyzed student performance. Conducted group/individual science activities.

Fostered a classroom environment conductive to learning and promoting excellent student/teacher interaction.

Participated in faculty and parent conferences.

Developed excellent rapport with students.

Entertain Customers inquiries and transactions.

EDUCATIONAL ATTAINMENT

BACHELOR IN SECONDARY EDUCATION

Major in Chemistry

BULACAN STATE UNIVERSITY

1996 - 2000

PERSONAL PROFILE

Date of Birth: November 03, 1979

Civil Status: Married

Sex: Female

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