Customer Service Business Office
Resume:
South Euclid, OH *****
adygjf@r.postjobfree.com
Cheronda Freeman
Looking to obtain a supervisor position in a fast paced organization where excellent leadership and motivational skill will be utilized to achieve organizational objectives.
PROFESSIONAL ACHIEVEMENTS
DEANS LIST
Bryant & Stratton College
Cuyahoga Community College
SKILLS
●Microsoft Office Proficiency
●Meticulous Attention to Detail
●Professional and Mature
●Resourceful
●Dedicated Team Player
●Strong Interpersonal Skills
●Report Writing
WORK HISTORY
COMMUNICATIONS OFFICER, CLEVELAND CLINIC
10/2019- Present
Process Incoming calls for the Medical Emergency Line for Hillcrest, Euclid and Soutpointe hospitals. Page doctors, nurses, security/police officers to the appropriate place for all medical emergencies or disturbances.
ASSESSMENT CLERK, HIGHLAND SPTINGS BEHAVIORAL HOSPITAL, HIGHLAND HILLS, OH
8/2019- 10/2019
Clerk assess the needs of walk-in and phone callers to ensure their referral to the service or resource to best address those needs. Clerk assists in scheduling initial psychiatric assessment on patients seeking treatment of substance abuse, dual diagnosis or psychiatric or emotional disorders and presents symptoms to psychiatrist for best recommendation of care. Clerk refers and triages patients to other sources of treatment when appropriate. Clerk answers all inquiry calls regarding treatment and the facility, presents treatment options, documents calls and sets appointments for callers seeking treatment. Clerk works with the business office to ensure smooth transition into the admission process
RECEPTION TECH, CSL PLASMA, CLEVELAND, OH
6/2018-5/2019
In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels
SITE SUPERVISOR, G4S SECURE SOLUTIONS, INDEPENDENCE, OH
5/2013-12/2017
Supplied key cards and building access to employees and visitors, Ensured work is performed according to standards, Respond to employee work related issues, Evaluate performance of employees, Recommend performance improvement plans, Reviews and approves request for leave based on staffing need, Disperse incoming mail to correct recipients throughout office, Serve as central point of contact for all vendors needing to gain access to the building, Monitor CCTV, Building Management System, Incident report writing, Answer and transfer calls, Customer Service, Document all events on assigned shift, Scheduling, Send work orders to the appropriate person, Distribute keys, Does disciplinary actions when needed, Make badges for employees Effective communication skills verbal and written, Time Management, Multitasking.
EDUCATION
ASSOCIATES, BRYANT & STRATTON COLLEGE, CLEVELAND, OH
Dean’s List GPA 3.5
OPOTA CERTIFICATION, CUYAHOGA COMMUNITY COLLEGE, CLEVELAND, OH
Dean’s List, GPA 3.5 Security Academy
REFERENCES
CHARLES ELKINS
Facilities Manager, Rockwell Automation
VICTORIA BUCHANNON
Reception Tech, CSL Plasma
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