Daisy Moreno

Professional Summer y

Knowledgeable and

dedicated customer

ser vice professional

with extensive

experience in

Customer

Ser vice industr y.

Solid team player

with outgoing,

positive demeanor

and proven skills in

establishing rappor t

with clients.

Motivated to maintain

customer satisfaction

and contribute to

company success.

Specialize in quality,

speed and process

optimization.

Ar ticulate, energetic

and

results-oriented with

exemplar y passion for

developing

relationships,

cultivating

par tner ships and

growing

Skills & Abilities

• POS Systems and Ordering

Platforms

Experience

HUMAN RESOURCE

Entry level Generalist

MAY 2021-MARCH 2023

Screened employment applications

Setup interviews with potential new employees

Handled all onboarding and offboarding paperwork.

ACCENTURE

Customer Service Rep.

FEBUARY 2021-NOVEMBER2021

Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.

Directed incoming calls to internal personnel and departments, routing to best-qualified. department.

Answered average of 50 calls and emails per day, addressing customer inquiries, solving problems and providing product information.

Communicated with customers to assess and address individual needs, providing timely and quality support.

Worked with multiple screens and programs to resolve customer issues. Conducted research, identified solutions and responded to customers within outlined service. level agreements.

Applied highly effective selling skills while properly engaging and presenting solutions to customers. MAXIMUS

Customer Care Rep

JUNE 2020-DECEMBER 2020

Answered incoming calls from clients who applied for government assistance and wanted to check the status of their application.

Updated client's contact information so they could be reached by the case manager. Provided clients with local resources for food pantries and free medical clinics. Give client proper information that caseworker was requesting in order to complete their case. HOUSEKEEPING AIDE/PERSONAL CARE PROVIDER

THE FORUM AT LINCOLN HEIGHTS –

AUGUST 2017-MARCH 2018

Assisted clients with daily living needs to maintain self-esteem and general wellness. Maintained clean, safe and well-organized patient environment. Supervised daily activities and aided staff.

Aided in daily living activities by dressing, grooming, bathing and toileting. patients.

Assisted disabled clients to support independence and well-being. Cleaned house, ran errands, managed laundry and completed weekly grocery shopping. Maintained clean. personal areas and prepared healthy meals to support client nutritional. needs.

Administered medication as directed by physician.

Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical. record books.

Kept patients mentally alert by entertaining, conversing and reading aloud. Wiped down equipment with proper cleaning products after each patient transport to reduce instances. of infection.

Recognized and reported abnormalities and/or changes in patients' health status to case manager. Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices. such as canes or walkers.

Assisted with daily living activities, running errands and household chores. Worked with 5-person housekeeping staff to maintain clean, organized Assisted living facility. Education

• Understanding Customer Needs

Efficient and Detail-Oriented

• Strong Analytical and Problem-

Solving Skills Call Volume and

Quality Metrics

• Inbound and Outbound Calling

Billing Adjustments and

Refunds Administrative and

Office Support

• Multitasking and Prioritization

PROFFESONAL REFERNCE-

Robert Romero

One Detail at a Time, LLC

210-***-**** or

adygjb@r.postjobfree.com

No Degree: Paralegal Studies

San Antonio College - San Antonio, TX

Would like Continuing education in Paralegal Studies. I was not able to complete a full year. due to the coronavirus.

07/2021 Associate of Arts: Human Resources Management Dynamic Advancement - San Antonio, TX

05/2002 High School Diploma

Alamo Heights High School - San Antonio, TX

San Antonio Human Resource Members Association

Human Resource Specialist

Diversity and Inclusion

SHRM Essentials of Human Resources

OSHA

adygjb@r.postjobfree.com ** 245 Larchmont Dr. San Antonio, TX 78209** 210-***-****

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