KATHLEEN

RANSONETT

E

adygj9@r.postjobfree.com

806-***-****

Amarillo, TX 79107

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Results-driven Service Representative with strong conflict resolution and time management abilities. Expert salesperson focused on driving customer engagement and satisfaction by answering technical concerns and offering service opportunities. Skilled Service Representative driven to maximize customer satisfaction. Eager to leverage 10+ years of experience in dynamic new position with long-term career potential and room for advancement. PROFESSIONAL SUMMARY

Toot N Totum - Custom Service Rep

Logans Roadhouse Grill - Steak Cook

WORK HISTORY

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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Responded to customer requests for products, services, and company information.

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Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.

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Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

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Prepared food items in compliance with recipes and portioning control guidelines.

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Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

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Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

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Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

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Seasoned and cooked food according to recipes or personal judgment and experience.

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Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

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Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

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Communicated closely with servers to fully understand special orders for customers.

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• Maintained well-stocked stations with supplies and spices for SKILLS

• Patient Immobilization

• IV Fluid Replacement

• Patient Examination

Cardiopulmonary Resuscitation

(CPR)

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• Field Patient Assessments

• Medication Administration

• Critical Decision-Making Skills

• Safety Protocols

• Vital Sign Assessment

• Wound Care

• Direct Patient Care

• Pre-Hospital Care

• EMR Systems

• Ambulance Transport

• Emergency Patient Triage

• Medical History Collection

• Life Support Management

• Emergency Response

• IV Insertion

• Drug Inventory Management

• Rig Maintenance

• Neurological Assessments

• Victim Reception Arrangement

• Heart Monitoring

• IV Administration

• Physical Conditioning

• Patient Management

• Lifesaving Measures

• First Aid Administration

• Cardiac Arrest

• Multi-Patient Triage

• Seizure Disorders

• Lower Extremity Traction Devices

• Injury Monitoring

• Oxygen Equipment

• Treatment Documentation

• Stair Chairs

• Deliver Emergency Treatment

• NARCAN Protocol

• Emergency Medical Services

• Dispatch Collaboration

• Adult Laryngoscopes

• Emergency Preparedness

• Mass Casualty Protocols

• Orthopedic Splint Systems

• Advanced Lifesaving Procedures

• Pediatric Laryngoscopes

• EKG Procedures

• Emergency Treatment Procedures

• Documentation

• Intubation

• Triaging

Wichita State University

Wichita, KS

Bachelors: Social Work

Cowley County Community College

And Area Vocational-Technical

School

Arkansas City, KS • 2007

Associate Of Applied Arts: Social

Work

EDUCATION Cracker Barrel Restaurant - Baker/Line Cook Amarillo, TX • 12/2022 - 05/2023

maximum productivity.

Created identical dishes numerous times daily with consistent care, attention to detail, and quality.

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Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.

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Tasted, smelled, and pierced food with fork to verify sufficient cooking.

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Developed relationships with local suppliers to obtain freshest ingredients available.

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• Maintained food safety and sanitation standards. Kept kitchen clean and organized by performing daily maintenance tasks.

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Followed strict standards for food handling and safety, minimizing risks to customers.

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• Managed opening and closing shift kitchen tasks. Restocked inventory and ingredient items to maintain optimal kitchen efficiency.

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• Monitored food quality and presentation to maintain high standards. Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

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Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

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Created identical dishes numerous times daily with consistent care, attention to detail, and quality.

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Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.

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Plated and presented all dishes to match established restaurant standards.

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Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

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Prepared food items such as meats, poultry, and fish for frying purposes.

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Maintained well-stocked stations with supplies and spices for maximum productivity.

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Checked food temperature regularly to verify proper cooking and safety.

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Prepared and cooked full course meals based on restaurant recipes and specifications.

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Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.

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Followed restaurant stock management schedule to monitor product freshness and rotate out old products.

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Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.

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• Grilled meats and seafood to customer specifications. Produced adequate amounts of mise en place to make meal preparation easier.

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Kept kitchen clean and organized by performing daily maintenance tasks.

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Followed health, safety and sanitation guidelines while preparing and serving food.

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• Prepared and cooked meals according to recipes and customer Applebees Rmh - Line Cook Trainer

Amarillo, TX • 12/2017 - 05/2021

specifications.

Prepared food items in compliance with recipes and portioning control guidelines.

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• Monitored food quality and presentation to maintain high standards. Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

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Maintained smooth and timely operations in preparation and delivery of meals.

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Trained new kitchen staff on food safety, preparation and cooking techniques.

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Verified proper portion sizes to consistently attain high food quality standards.

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Maintained high food quality standards by checking delivery contents to verify product quality and quantity.

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Learned how to prepare menu items according to precise recipes, cooking procedures and methodologies.

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Implemented training for front-of-house team members to understand kitchen procedures.

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• Coordinated group training to share kitchen procedure changes. Stayed current on specialized kitchen terminology and menu item abbreviations to best train workers for fast-paced work.

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Trained cooks to maintain clean, organized and sanitary workstations.

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Supported management strategies to build cooperative and skilled kitchen team.

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Enforced cooking, plating and garnishing rules across shifts and staff members.

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