STEPHEN LEONARD

Management & Operations

Profile

A seasoned and dedicated manager in multi-disciplinary environments, accustomed to the complex and ambiguous changing needs of ANY office. Proudly maintain a highly productive, efficient, and quality-driven operation. Exceptional team-builder and motivator to ensure the highest standards. An innate leader that instills confidence in those under my charge. Consistently support the company mission while I inspire others commitment to achieve the highest patient satisfaction. Leading service excellence through continuous improvement and accountability.

Professional Experience

DIRECTOR OF OPERATIONS

Atlantic Surgical Associates

Central / North Jersey 07/2020 – 12/2022

New business and project development for multi-specialty surgical practice: Plastic/Reconstructive/Cosmetic, Interventional. Organize vendors, negotiate capital equipment purchase, direct physician recruitment for start-up OBL Creating market to coordinate our mobile Vascular team for office-based procedures.

Highlights:

Generated $4M in revenue thru PAD Initiative with area Wellness Centers

Consultant Biologic Skin Substitute for with >200 LTC facilities

Developed referral network of area physicians for Lipedema patient acquisition.

BUSINESS DEVELOPMENT CONSULTANT

DRS Management

New Jersey 09/2005 - Present

Practice Management and Administrator services contracted for single and multi-site locations. Evaluate the effectiveness of activities, modify to increase efficiency and productivity.

Highlights:

Coach cross-training and schedule rotation results in 15% payroll reduction

Negotiate partnership with Deborah Hospital and 30,000 Fort Dix residents

Design scheduling format increases volume and appointment capacity by 20%

Spearhead new elective service expansion increases monthly revenue 12%

Direct media campaign to focus on attorneys for Personal Injury expansion

Advise focus on social media and SEO initiative strengthens web presence

Directed start-up venture, Transcend, a state-of-the-art, luxury, Med-Spa

Drove sales from $650K first year to $1.4M in third year

(3) new satellite locations generate 20% increase in business year-over-year

Established contracts with the (4) largest local home health agencies

Delivered Health Education lecture series to over (30) senior developments

Guided administration strategies result in (5) year revenue growth over 50%

PRACTICE ADMINISTRATOR

Family Practice Associates of CMC

Marmora, NJ 01/2017- 01/2018

(1) year contract hire objective to prepare for current owner retirement and ACO acquisition. Streamline target initiatives to maximize provider productivity, increase revenue, and reduce operating costs.

Highlights:

Completed chart conversion to EMR system; Coached training for new EMR

Discovered $1.7M in unbilled claims results in the reprocess of $700K

Established Virtual Reception drives payroll down 12%

Modified reception drastically reduces missed/cancelled appointments

Renegotiated capitation per visit value and increases reimbursement 8%

Examined all insurance coverage for lower premiums and reduced overhead

PRACTICE MANAGER

Premier Neurology & Pain Management

Absecon, NJ 09/2014 – 12/2016

Thriving multi-disciplinary partnership. Complete management of all clinical and administrative departments to exceed operational goals.

Highlights:

Directed new corporate infrastructure for multi-disciplinary physician group

Spearheaded UDS protocol and discharge policy for non-compliant patients

Completed written revision and update employee handbook

Examined billing systems discrepancies increases gross billables by 22%

Designed automated reminders for annual tests adds 18% to monthly gross

Restructured patient flow decreases wait times by 50%

Advised audit review team results in $0.00 due from Medicare Audit

TRAINING DIRECTOR

Lifestyle Lift

West Palm Beach, FL 01/2012 – 09/2014

Train personnel for new center locations. Serve as “Interim Center Manager” to provide clinical support and supervise surgical operations.

Highlights:

Coached target incentive program catapults completed treatment plans 25%

Illustrate Core Values rollout with “EPIC”, Every Patient Interaction Counts

Improved cancellation rate to 7% (besting national average 10%)

Guided integration efforts post-acquisition results on-time and under budget

Details

Email: adygid@r.postjobfree.com

Phone: 609-***-****

Loc.: NJ

https:/linkedin.com/in/stephensleonard

Accomplishments

●Co-Founder, Transcend, Med-Spa

●Martial Arts, 4th Degree Black Belt

Certifications

●(PAHOM) Practice Management

●The Art of Business, Raylon Corp

Skills

●Complex problem solving

●Time Management

●Revenue Cycle / P&L

●Staff Development

●KPI impact

●Clinical application proficiency

●Capital equipment purchasing

Management Style

●Thrive to “get stuff done”

●Composed and confident

●Determined enthusiasm

●Diplomacy and discretion

●Self-motivated for excellence

Education

●DPM, NY College of Podiatry

●BA, Franklin & Marshall College

●PGY-1 Residency, Jamaica, NY

Additional Skills

●Credentialing/Recredentialing

●Regulatory compliance

●Meaningful Use

●Conflict resolution

●Performance evaluations

●Navigating relationships

●Human Resources

Industry Knowledge

●Interventional Medicine

●Plastic/Reconstructive Surgery

●Vascular / Vascular Lab

●Podiatry/Wound Care

●Cardiology

●Imaging

●Lab Testing/UDS

●Diagnostic (EEG, EMG, TMS)

●Primary Care

●Neurology

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