Customer Service Team Lead

October **** to present

October ****- Present

****- ****

****-****

****-****

Jan Heacock

*** **** ***** ****, *******, Al 35043

205-***-**** • *********@*****.***

Objective

Talented professional service manager driven by customer satisfaction. Great attention to detail with resolve to follow through on all tasks. Work Experience

Assistant Team Lead-Service

Big Lots, Pelham

Primarily responsible for all customer service, cashiering and recovery related functions. Accountable for customer service and operational standards within the store. Leads, directs and actively participates in all customer facing and service aspects of the store.

Opening and closing of the store.

Provide leadership and direction to floor associates to ensure that store, merchandising and customer service are continuously met including merchandise presentation, signage, recovery and cleanliness. Drive the customer experience and ensure resolution of customer issues. Big Lots

Assistant Team Lead- Merchandising

Primarily responsible for freight processing and merchandising functions within the store.

Accountable for merchandising and storeroom organization standards. Lead, direct and actively participate in various aspects of the merchandising process, including freight prep, truck unload, stocking, re-sets according to planogram, financial management and inventory control. Assistant Manager

Southern Pain Specialists

All aspects of medical office management.

Insurance benefits verification, filing and posting of payments. Dr. Eugene Moore

Office manager/Medical assistant

Filed insurance, posted payments, assisted with medical procedures. Womens Care Specialists

1981-1986

Graduated 1981

Lab supervisor/Phlebotomist

Performed lab tests, verify and track test results. Ordering of all supplies for the practice. Cross trained in every position in the practice. Brookwood Medical Center

Courier/Phlebotomist

References

Tracy Ensminger 205-***-****

Karen Jackson (205)

Education

High School Diploma

Parsons Private School

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