Customer Service Call Center

Kevin D. Wright Sr

************@*****.***

Cell 254-***-****

Home 254-***-****

Professional Summary: Passionate leader with over 10 years of Customer service

Including; managerial; financial accountability, key-holder, inventory quality, and control. Enthusiastic about getting the mission underway, and making the day a positive one for the team. De-escalating customer issues and bringing all communications to a pleasant one call resolution

Technical Skills: Certified EKG, MA, Phlebotomy, BLS, Vaccinated Avaya, Microsoft Office Suite, Epic, Advanced MD, PeopleSoft, Rx Nova

Knowledge and Skills Areas:

Customer Support/Resolution Inbound Call Center & Chat

Prior Auth Med & RX/ Ins Verify. RX /Mail-order and Specialty

Employee Training (TABC/Food Svc. Urinalysis, hCG, Vaccinations, Covid -19

Professional Experience

CyberTex Institute Of Technology

Attended & Graduated from Accredited Course with MA Certificate+ completed externship

American Heart Association

Attended & Graduated from Accredited Course with BLS heart Saver certification

Lillie’s School of Phlebotomy and EKG

Attended & Graduated from Accredited Course with EKG Certification and Passed

State Exam with a 400

Temple Independent School District-

School Bus driver transporting Bilingual Wheelchair and Trip Busses for students safely for 12 yrs ;drove over a million miles; participated in bus rodeos placing 2nd and 3rd in District; 0 accidents; pulled videos; detailed buses during summer

Oct 1st-Oct 14th 2022 CommUnity Care Austin,TX- Worked on a Mobile Unit servicing low-income areas that don’t have a Clinic around the Austin Area

July 07 2022-Sept 07 2022- Completed MA internship With Dr. Robert Lockett Out Of Pinellas County Fl, WFH- Doing CoviD-19 Screenings of Patients Prior to Coming In Office

February ’19 –May 2020 Humana @Tele performance USA –Pharmacy/Benefits Chat team

August 2017 – October 2018 Humana @ Teletech: Temple, TX - CSA- mail Order Pharmacy Working in a fast paced, detail oriented environment while meeting daily call metrics.

February 2017 – July 2017 KFORCE: Temple, TX – Insurance Benefits Verification Claims Processor@ Baylor S&W Hospital

Insurance Verification for BCBS/TriCare 1 & Medicare,VA/Medicaid/Humana/Aetna/UHC-Medical Claims Verifications and Processing Specialist

Submitting and verifying claim information and charges as applicable to Ins. After verifying Charges were correct

Gather & Ship Med Records w/CMS-1500 ship via UPS/Fedex

September 2013 – January 2017 C3 Communications: McGregor, TX – CSR- Daily Commute

One call resolution for Humana enrollees and customers

Verified medical benefits and eligibility

Pharmacy Technician-Refilled Mail Orders using RX Nova and systems to process Payment; Benefits; Limitations, Prior Auth etc.

Benefits & Claims ;for HMO/PDP/MA and Med Supplement Plans

March 2008 – September 2013 Taco Cabana Temple: Waco, TX – Manager/Trainer

Restauraunt Manager and Trainer

Held TABC, Health cards, and Food Station Certification and hosted similar classes for employees

Responsible for daily shift documentation, store safe deposits, and all store registers

Ordering, stocking, and maintaining store inventory Responsible for Inspecting proper prep of food,lines and temp and smooth operation of shift.

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