CHERYL SOISTMANN

LONG TERM CARE Ruskin, MEDICAID FL Ph.: (856) SPECIALIST 701-6240 E: FINANCE cherylsoistmann@ COLLECTIONS gmail.com HEALTHCARE LI: LinkedIn INSURANCE

“Healthcare Insurance Systems and Administrative professional vested in patient advocation, team building, and customer service” Reconciliation Reports Metrics Billing Eligibility Vendor Management Compliance Quality Systems Workflows Archiving Training Electronic Records Auditing Document Management Applicable Regulations Check Requests PNA New Admissions Screenings Petty Cash Risk Assessment Customer Service Medicare Medicare Residents Journal Entries Automation Expense Variances Root Cause Analysis Process Improvement Proposals Baselines PROFESSIONAL EXPERIENCE

Medicaid Specialist/Business Office Manager Echelon Care & Rehabilitation Center, Voorhees, NJ (2023-Present)

® Educate residents on the Medicaid process, perform intake to determine eligibility, and manage the full application timeline

® Assist residents and families with extracting application documentation, providing support and resources through to approval

® Collaborate with senior management and internal and external stakeholders on financial analysis and recommendations

® Utilize tactics like SWOT analysis to identify risks and perform quality management to ensure compliance with SOPs

® Serve as a client advocate, supporting the full client experience to include client autonomy and portfolio management

® Perform root cause investigations, recommend process improvement, and manage customer accounts via SQL

® Create and update client files to ensure all information and data are available to upper management for reporting and tracking

® Oversee all business office functions, providing a seamless operation strategy that results in consistent client satisfaction

® Social Security office representative payee, assisting with funds management and yearly reports for clients needing assistance

® Spearheaded annual Medicaid renewals preventing loss in insurance, and manage collections (i.e., Income, private pay, etc.)

® Oversee a daily variance analysis report during the month-end close period to identify potential cash breaks and anomalies Finance Director Centers for Healthcare, Deptford & Hammonton, NJ (2016-2023)

*Promoted from Financial Coordinator * Medicaid Coordinator

® Oversaw, planned, and supervised all coordinated efforts for the finance department, from financial statements to cost reports

® Produced monthly & annual financial reports and collaborated with executive staff on financial forecasting and risk assessment

® Optimized company capital, evaluated company operational data, and established accounting principles and practices

® Provided education on Medicare vs Medicare Advantage, and outreach to applicants in Medicaid pending status

® Updated and managed resident records, processed billing for private-pay accounts, and ran end-of-month reporting

® Planned and attended weekly tracking meetings to discuss changes in patient status, i.e., admissions and discharges, etc.

® Communicated with local Medicaid offices for client application status updates and overall application needs for approval

® Notified government agency(s) on Medicaid admissions, discharges, and/or terminations, documented all reported changes

® Demonstrated leadership and tenacity through resident and family advocation, education, and investment in healthcare Sales Representative SunMed Medical, Marlton, NJ (2014-2016)

® Managed Business-to-Business (B2B) sales for the New Jersey territory

® Facilitated and closed sales on recruitment print and electronic advertising to healthcare facilities

® Established trust in customer relations, leading to a major increase in customer retention and new customer inquiries

® Developed customized sales techniques to successfully sell and upsell healthcare services to new and existing clients

® Generated new business through charismatic networking, relationship building, quality referrals, and overall customer service Additional Experience: Financial Health Strategies/AtlantiCare Regional Medical - Medicaid and financial applications (Subcontract) AWARDS & TECHNOLOGY

Financial Director of the Quarter (2X) Centers for Healthcare Technology: Microsoft Office PCC NCS

CORE COMPETENCIES

Strategic Thinking Decision-Making Strategy Development Project Management Business Acumen Relationship Building Thought Leadership Critical Thinking Presentation Negotiation Influencing Adaptability Collaboration Advisory & Change Management Delegation Growth-Mindset Performance Metrics Tenacity Resident Assistance

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