Martin Jones

585-***-****

adygg4@r.postjobfree.com

**** *** ***** *** ************, GA 30135

Award-winning professional with over 28 years of extensive customer contact at world-renowned multibillion-dollar telecommunications corporations, identifying gaps in processes to drive improvement for successful deliverables. Core strengths include:

Project & Account Management * Process Improvement & Implementation * Billing & Sales Support * Technical Consultation * Quality Control/Troubleshooting * Customer Service/Vendor Relations * Presentations/Proposals * Systems Administrator *Applications/Virtual Office

PROFESSIONAL EXPERIENCE

AT&T

Technical Sales Consultant

Rochester, New York Area

June 2008- March 2014

Provides Technical Sales Support to assure successful customer integration and implementation of established company products. Work on problems of moderate scope where analysis of situation or data requires review of identifiable factors. Supports unit sales plan through pre-sales and or post sales technical consulting activities. Provides technical support in sales presentations, product demonstrations and specifications.

AT&T

Sr Project Manager Engagement Specialist

Rochester, New York Area

February 2007- June 2008

Supported the Engagement Manager in delivery of post-sales lifecycle management functions associated with a client engagement. Project tracking for the engagement and interface with the suppliers to create delivery aspects. Generated invoices and assist with payment collections.

AT&T

Service Manager

Rochester, New York Area

September 2006- February 2007

Owned the service relationship across all services for assigned customers. Service Manager sets customers’ expectations throughout the service delivery billing and maintenance resolution process. Proactively escalated across critical organizations to exceed customer expectations.

AT&T

Complex Order Specialist

Rochester, New York Area

April 2002- September 2006

Single point of contact coordinating customer requirements through conceptual planning, implementation, and closeout phases of projects. Project managed place and track respective AT&T data offers and services. Review required data sets for accuracy and completeness. Gather data for non-core data services. Managed inventory and billing of services.

AT&T

National Project Manager

Rochester, New York Area

January 2001- April 2002

Develop and manage complex project plans to completion within time and resource constraints. Analyze proposed projects, develop detailed design plan schedules, and identify and assemble project team. Chair formal meeting to monitor and coordinate project activities. Directed project planning and teams, assisted manager in reviewing assigned projects with respect to scope, objectives and technical requirements. Analyzed completion date, and identification of project concerns. Managed team members in execution of the project plans.

AT&T

Global Service Manager

Rochester, New York Area

September 2006- February 2007

Issue and track orders to completion, making sure those critical milestones are satisfactorily achieved. Managed all post-sale activities for services provided under contract. Responsible for negotiating shared expectations between the customer, sales and the supporting work centers, and communicating those expectations to all organizations providing service to the customer. I was responsible for implementing network services. I was accountable for insuring that these network services were correctly implemented into the business operation and billing environments. Lastly, served as a single point of contact, responsible for managing the performance of AT&T's service commitments.

AT&T

National Project Manager

Rochester, New Area

January 2001- April 2002

Develop and manage complex project plans to completion within time and resource constraints. Analyze proposed projects, develop detailed design plan schedules, and identify and assemble project team. Chair formal meeting to monitor and coordinate project activities. Directed project planning and teams, assisted manager in reviewing assigned projects with respect to scope, objectives and technical requirements. Analyzed completion date, and identification of project concerns. Managed team members in execution of the project plans.

AT&T

Technical Sales Specialist

Rochester, New York Area

March 1995- June 1997

Provide technical support to branch personnel. Focus on pre-sales activities in support of a team selling concept. Conduct technical research for branch sales opportunities and provide input into proposal preparation and presentation. Responsible for pricing, designing and technical assurance of complex networks and applications. I acted as the interface for technical knowledge transfer between the customer and Subject Matter Experts with the Empire State Branch. Analyzed the technical aspects of the client business problems opportunities in order to identify range of possible solutions and described the technical resources required to implement them. Gained client and internal acceptance, support and commitment for technical recommendations. Communicated ideas, opinions, and recommendations to external and internal clients, via formal and informal presentations. Identified underlying causes of business problems and made decision about the appropriate course of action from a range of possible options, based on knowledge of AT&T products and services, and the client's business

MCI

LAN Administrator

March 1993- March 1997

Central and Western New York

Maintained voice and data communications for the Rochester and Buffalo offices. Installed and maintained Buffalo and Rochester ID's for LAN and WAN access. Maintained workstations and server hardware and software. Configured new hardware as required. Performed system and or application software upgrades and patches to ensure mainframe connectivity and communication. Updated competitive benchmark database in order to respond to pricing competition, coordinated resolution of trouble tickets, upgraded user manuals. Provided user support and training.

MCI

Technical Sales Specialist

Rochester, New York Area

April 1990- February 1993

Increase revenue with the existing customer base by analyzing, maintaining data and voice networks, and respond to customers' telecommunications needs. Assist sales force with pre and post-sale proposals. Designed and implemented cost effective network solutions by conducting traffic studies determining grade and types of services.

ACC (Now an AT&T Company)

Corporate Account Manager

Rochester, New York Area

October 1986 –April 1990

Maintain existing customer base and increase revenue. Maintained customer base by analyzing traffic, proposed new products to reduce customer's cost and increase revenue for ACC. Renegotiated customer services when approached by competitors.

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