Support Specialist Call Center
Resume:
CANDICE POSS
Executive Support Specialist
PROFILE
I am a smart and confident executive administrative professional with 20+ years of experience, looking for a challenging opportunity to enhance my leadership skills and grow my technical expertise. Consistent, ambitious professional excelling in data entry, process improvement, management, and customer care. Hard-Working, team player with a fervor for accurately and constantly exceeding targets. My organizational skills are second to none. I have developed a deep understanding and superior awareness of principles with the capacity to skillfully handle all related matters in any situation. Thriving in fast-paced environments with a zeal to create a diverse and inclusive atmosphere with every interaction are only some strong attributes within myself.
CONTACT
PHONE:
LinkedIn:
https://www.linkedin.com/in/candice-poss/
EMAIL:
adygfr@r.postjobfree.com
HOBBIES
Beach Bum
Baseball
Podcast -MOMversations UNCUT
Spending family time
TECHNICAL SKILLS
Certification: Microsoft 365 Administrator (Teams, SharePoint, Office Suite, Microsoft Edge, Excel, Word, and PowerPoint)
Proficient in QuickBooks
Certification: Google Workspace Administrator
Certification: Adobe Acrobat
Survey Monkey Administrator
Work Smart Administrator
CRM Systems (Salesforce, MarketSharp, Leap, ShareFile
ACHIEVMENTS
Notary Public Professional
Xactimate Trained
EDUCATION
East Carolina University
2002 - 2004
Business Management, G.P.A. 3.0
Anne Arundel Community College
2000 – 2002
Business Management, G.P.A. 3.2
WORK EXPERIENCE
Encompass Communications and Learning, Inc. Executive Support Specialist
2021–2023
Responsible for the administration and oversight of cloud-based Google Workspace and Microsoft Office 365 tenants.
Properly managed the planning and execution of pharmaceutical client surveys used for marketing and training.
Created PowerPoint-based applications, project tracking, and web sites, based on client requirements, which enhances communication and increases collaboration throughout the organization.
Design and develop electronic forms for pharmaceutical companies which improve business processes and collect critical data points.
Act as a strategic partner, guiding other departments through their use of ShareFile, Teams, and OneDrive for Business
Provide impeccable customer service and exceptionally quick turnaround time on requests.
Responsible for creation of team meetings, event planning conferences, and webinars.
Organized and maintained Citrix ShareFile
Created PowerPoints for clients such as Teva and Novo Nordisk
Allied Wind, Fire, Flood Restoration, Inc. Director of Operations
2018–2021
As the operational lead of production and development for mitigation and reconstruction, dictated daily schedules and tasks to team members and contractors.
Successfully created the design, policy, and training portions of the enterprise-wide SOP and Employee Handbooks.
Successfully project managers concerning project status weekly.
Provided daily support to clients and maintained positive results involving all complaints including clients, BBB, Google, Facebook, etc.
Managed all social media and successfully created ads and posts daily.
Accountable for QuickBooks AP/AR, employee and contractor payroll, reconciled material receipts for jobs to pay out commissions.
Maintained all phone/answering systems. DYL, Market Sharp, and Leap sales software.
Beltway Builders, Inc. Executive Assistant /Office Manager
2016-2021
Successfully restored call center bringing in new technology, leads, and worthy employees.
Managed call center of 20+ people. Implemented new “up to date” software, trained employees on all systems related to their position.
Successfully created the design, policy, and training portions of the enterprise-wide SOP and Employee Handbooks.
Created and maintained a healthy and safe work environment.
Cultivated together with the CEO in business dealings such as purchasing businesses, equipment, tools, etc.
Responsible for oversight of QuickBooks AP/AR, employee and contractor payroll, reconciled material, and labor invoices/ receipts to ensure Project Managers commission and laborers were paid in a timely matter. Maintained all phone/answering systems. DYL, Market Sharp, and Leap sales software.
REFERENCES
JON MADDEN
BRITTANY CONNOLLY
JIM REILLY
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