Customer Service Account Manager
Resume:
*Leslie Campbell
Jacksonville, FL 32222
adygfg@r.postjobfree.com
Summary
Sales and account management professional, skilled in exceeding sales goals and company expectations by expanding client base and maintaining the highest level of customer service. Effectively builds loyalty and long term relationships with customers.
Highlights
● Be A Star Winner 2021 – Retail Manager of the year
● Circle of Excellence Winner 2007 & 2008.
● Top performing Rep in Midwest Region in 2008.
● Consistently exceeds pricing, sales, and conversion goals.
● Positive, hardworking, team player.
● Proactive, organized, and a creative problem solver. Employment
Touchpoint Support Services – a division of Compass Group Jacksonville, FL
January 2023 – June 2023 Retail Manager
o Highly effective leader with positive attitude
o Manage retail cafeteria in hospital, including marketing, merchandising, and cash handling. o Ensure quality, consistency, and adherence to Touchpoint standards. o Uphold food safety standards, Serve Safe Certified. o Hire, recruit, and train servers, cashiers, and cooks. Canteen – a division of Compass Group
Jacksonville, FL
May 2021- December 2022 Customer Service Manager
o Manage market accounts and market drivers in Jacksonville, FL territory: Including customer service, business reviews, implementing pricing increases, adding and adjusting products in accounts to increase sales, submitting orders, implementing marketing strategies. o Work with local delivery, operations, and service departments to ensure quality customer service. Charlotte, North Carolina
March 2018 – May 2021 Territory Manager
o Manage market accounts and market drivers in Charlotte, NC territory: Including customer service, business reviews, implementing pricing increases, adding and adjusting products in accounts to increase sales.
o Work with local delivery, operations, and service departments to ensure quality customer service. Company Kitchen – a division of Compass Group
Omaha, Nebraska
June 2013 – February 2018 Account Sales Manager
o Responsible for account management in Omaha, Nebraska and Des Moines Iowa territories: Including customer service, business reviews, selling in new programs and products, implementing pricing increases, and converting accounts from traditional vending to Company Kitchen – micro-markets. o Work with local delivery, operations, and service departments to ensure quality customer service. o Met or exceeded pricing, sales, and conversion goals each year. o History of signing long term agreements with current customers. Great Plains Coca-Cola
Tulsa, Oklahoma
August 2011- February 2013 Key Account Manager
o Responsible for managing all on premise business with in an assigned territory: Including contractual negotiations, business reviews, selling in new products and programs with existing and new customers in order to increase sales.
o Work with local delivery, operations, and service departments to ensure excellent customer service. o Met or exceeded pricing, sales, and conversion goals. Pepsi Beverages Co
Omaha, Nebraska
September 2006-August 2011 Key Account Manager
o Circle of Excellence Winner in 2007 and 2008.
o Rated Top Account Rep in the Midwest in 2008.
o Responsible for managing business with all schools (College/University, K-12), hospital health care accounts, and third party operators: including contractual negotiations, business reviews, selling in new products and programs.
o Work with local delivery, operations, and service departments to ensure excellent customer service. o Converted largest Hospital Group to an exclusive Pepsi program. Cardinal Health
Omaha, Nebraska
March 2006 – September 2006 Pharmaceutical Sales
o Responsible for calling on Pediatricians, Gastroenterologists, and Family Practice Doctors to educate them about our products and increase market share. o Responsible for routing my territory of Nebraska and one half of Iowa, in order to efficiently utilize my time and see all of my Doctors.
Quintiles/Innovex
Omaha, Nebraska
July 2005 – December 2005 Pharmaceutical Sales
o Responsible for calling on Pharmacies, Pediatricians, and Family Practice Doctors to educate them about our products and increase market share.
o Responsible for routing my territory of Nebraska and one half of Iowa, in order to efficiently utilize my time and see all of my Doctors.
o Maintaining sample inventory and marketing materials. Food Marketing
Omaha, Nebraska
March 2003 – July 2005 Account Manager
o Responsible for calling on Foodservice Distributors and Foodservice accounts to sell our products. o Work with Distributors sales force to educate them on our products. o Participate in Distributor Sales Meetings and conduct business reviews. o Participate in trade shows.
Hockenberg Newburgh
Omaha, Nebraska
May 2001 – March 2003 Foodservice Account Manager
o Responsible for calling on Foodservice Distributors and Foodservice accounts to sell our products. o Work with Distributors sales force to educate them on our products. o Participate in Distributor Sales Meetings and conduct business reviews and participate in trade shows Education
1991-1994 Bachelors of Arts in Business Administration, Doane College, Lincoln, NE 1987-1990 Coursework in Fine Arts, University Nebraska, Lincoln 1986-1987 Graduated, Pius X High School, Lincoln, Nebraska References Available upon request
Contact this candidate