Medical Assistant Customer Service

MANDIE DAUZAT

Mansura, LA *****

318-***-**** - ************@*****.***

PROFESSIONAL SUMMARY

Reliable Medical Support professional with 4 years of experience in fast paced environment. Expertly assist with office operations and physician support by gathering patient information, answering phones and being a team player . Cheerful during each patient interaction to improve satisfaction ratings and patient retention. SKILLS

Foley Catheter Insertion and Removal

Media Preparation

Medications Familiarity

Direct Patient Care

Patient Medical Histories

Clerical Support

Recording Vital Signs

Exam Room Preparation

Proper Waste Disposal

Customer Service

Charting Expertise

Reading Comprehension

Completing Insurance Forms

WORK HISTORY

04/2019 to Current Registered Medical Assistant

Advanced, Orthopedics, And Sports Medicine – Mansura, LA Sanitized, restocked, and organized exam rooms and medical equipment. Documented vital signs and health history for patients in clinic and hospital environments.

Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Collected and documented patient medical information such as blood pressure and weight.

Called and faxed pharmacies to submit prescriptions and refills. Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.

Obtained client medical history, medication information, symptoms, and allergies. Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.

Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Performed medical records management, including filing, organizing and scanning documents.

Completed clinical procedures and gathered patient data for interpretation by physician.

Collaborated with medical and administrative personnel to maintain patient- focused, engaging and compassionate environment.

Verified patient insurance coverage and collected required co-payments. Obtained and documented patient medical history, vital signs and current complaints at intake.

Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Explained procedures to patients to reduce anxieties and increase patient cooperation.

04/2011 to 04/2018 Department Manager

Walmart – Mansura, LA

Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.

Communicated with managers of other departments to maintain transparency. Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.

Created and enforced department policies, procedures and standards to establish productivity and quality.

EDUCATION

05/2019 Registered Medical Assistant

Blue Cliff College - Alexandria - Alexandria, LA

Contact this candidate