Customer Service Data Entry
Resume:
Columbus, GA *****
***************@*****.**
m
EDUCATION AND
TRAINING
High School Diploma
Russell County High School, Seale,
AL
May 2001
SKILLS
EXPERIENCE
PATIENT ACCOUNT COORDINATOR
The Surgery Center, LLC Columbus, GA January 2019 - Current SURGICAL COORDINATOR
The Surgery Center, LLC Columbus, GA September 2009 - Current LORI CREECH
• Customer Service
• Self-Motivated
• Multitasking
• Dependable and Responsible
• Communication
• Data Entry
• Computer Skills
• Managing Delinquent Accounts
• Work Planning and Prioritization
• Pleasant Telephone Demeanor
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Answered customer questions regarding account discrepancies or problems.
• Accepted and processed customer payments and applied toward account balances.
• Received payments and posted amounts to customer accounts.
• Recorded information about status of collection efforts.
• Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
• Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
• Booked surgeries according to physician volume and maintained prompt turnaround times.
• Located scheduling barriers and implemented appropriate solutions.
• Checked patient insurance and collected pre-authorizations from providers.
• Collaborated and established strong working relationships with physicians, supervisors and colleagues.
• Coordinated work processes and routed paperwork to appropriate physicians and staff members.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Transmitted medical records and other correspondence by mail, e-mail, or fax.
• Communicated with patients with compassion while keeping medical information private.
LC
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
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