Columbus, GA *****

706-***-****

adygez@r.postjobfree.com

m

EDUCATION AND

TRAINING

High School Diploma

Russell County High School, Seale,

AL

May 2001

SKILLS

EXPERIENCE

PATIENT ACCOUNT COORDINATOR

The Surgery Center, LLC Columbus, GA January 2019 - Current SURGICAL COORDINATOR

The Surgery Center, LLC Columbus, GA September 2009 - Current LORI CREECH

• Customer Service

• Self-Motivated

• Multitasking

• Dependable and Responsible

• Communication

• Data Entry

• Computer Skills

• Managing Delinquent Accounts

• Work Planning and Prioritization

• Pleasant Telephone Demeanor

• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

• Answered customer questions regarding account discrepancies or problems.

• Accepted and processed customer payments and applied toward account balances.

• Received payments and posted amounts to customer accounts.

• Recorded information about status of collection efforts.

• Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.

• Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.

• Booked surgeries according to physician volume and maintained prompt turnaround times.

• Located scheduling barriers and implemented appropriate solutions.

• Checked patient insurance and collected pre-authorizations from providers.

• Collaborated and established strong working relationships with physicians, supervisors and colleagues.

• Coordinated work processes and routed paperwork to appropriate physicians and staff members.

• Adhered to HIPAA requirements to safeguard patient confidentiality.

• Transmitted medical records and other correspondence by mail, e-mail, or fax.

• Communicated with patients with compassion while keeping medical information private.

LC

• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.