Customer Service Assistant Manager

B.GANESAN

No-**, Second Floor, Ayyappan Nayacker Building, Contact: +91-911*******

Mandhaiamman Kovil Veedhi, Chokkanathapuram, Madurai. E-Mail: ********************@*****.***

Objective

To be a part of a highly challenging team and use my diverse knowledge to obtain a key role in an esteemed firm and specialize in my field.

Academic Chronicle

Bachelor of Engineering in Computer Science & Engineering

Mount Zion College of Engineering & Technology, Pudukkottai,

2005-2009,

First class, 65% of marks.

Higher Secondary Education

Government Higher Secondary School, Pudukkottai district,

2004-2005,

School First, 87% of marks.

SSLC

Government Higher Secondary School, Pudukkottai district,

2002-2003,

School third, 90% of marks.

Skill Set

MS Office (Excel,Power point,Access,Outlook,Word)

Tally ERP, Microsoft Dynamics NAV Knowledge.

Excellent problem solving and Customer service

Proven ability to use the customer database for growth of sales.

Well planning ability for the growth of organization.

Good in communication and people interaction.

Work Experience

Working as an Branch Incharge in Supreme Computers India Pvt Ltd,Madurai

from Sep’2020 till now.

Worked as an Assistant Manager-Operations in Lawrencedale Agro Processing India Pvt Ltd,

Bengaluru from Jan’2017 to Aug’2020.

Worked as an Assistant Branch Manager (Operations) in Fast Track Call Taxi Pvt Ltd,

Madurai from Jan’2014 to Dec’2016.

Worked as a Software support Analyst in Central Electrochemical and Research Institute,

Karaikudi from June’2011 to July’2014.

Worked as a Lecturer in MNSK College of Engineering and Technology, Pudukkottai from

Sep’2009 to May’2011.

Roles & Responsibilities

Planning for branch operations and sales for products of the company.

Staff handling and office administration duties.

Handled the Agro (F&V) products in the Leaf Company.

Planning and Execution of Operation strategies.

Ensure the increase of monthly & annual branch revenues.

Logistic Execution according to the branch sales.

Driver & Customer relationship for ensuring the smooth running of the business.

Updation of the price modifications to the Customers.

Customer care and problem solving.

Planning to increase the new customers and resolving the feedback from existing customers.

Reporting and Regular Stock Audits.

Planning for monthly expenses for the branch.

Area of Interest

Branch Operations and Administration.

Personal Profile

D.O.B : 05-06-1987

Father’s Name : V.Balenthiran

Passport No : K7813378

Sex : Male

Languages Known : English, Tamil.

Marital Status : Married

Nationality : Indian

Address : No-15, Second Floor, Ayyappan Nayacker Building,

Mandhaiamman Kovil Veedhi,

Sokkanathapuram,

Madurai-625014.

Declaration

I hereby state that all the information furnished is true to the best of

my knowledge.

Place: Madurai. Yours Sincerely,

Date : 27/02/2023 (Ganesan B)

Contact this candidate