Meia Anderson

Overland Park, KS *****

adygeb@r.postjobfree.com

+1-913-***-****

Authorized to work in the US for any employer

Work Experience

Motor Vehicle Specialist

Johnson County Kansas

April 2021 to Present

• Assists customers in completing all types of motor vehicle transactions by reviewing documentation for accuracy and completion; performing data entry into computer systems; proofreading information

• Answers detailed questions about titles, registrations, renewals, and other motor vehicle-related inquiries; determines and communicates motor vehicle requirements with customers; answers inquiries by researching, locating, and providing desired information

• Assists customers with completing routine forms when appropriate; collects forms and any supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff

• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and identifying and escalating unresolved problems appropriately

• Calculates and collects fees for payment; resolves a variety of basic customer complaints, problems, and billing disputes; completes preliminary audit of cash, credit cards, and checks collected

• Maintains acceptable levels of customer service while achieving standards for accuracy, productivity, and cash handling

• Follows up and communicates with customers as needed; educates customers on self-service options for transactions and encourages use of these options

• Serves as an ambassador as needed by greeting customers, answering questions, reviewing documents for completion and accuracy, and encouraging and assisting in the use of the self-service renewal kiosk or drop-off service options

• Performs other duties as assigned

Program Coordinator II

Sunflower Health Plan - Lenexa, KS

November 2016 to Present

• Initiate authorization requests for output or input services in keeping with the prior authorization list. Maintain integrity of PHI. Maintain working relationships with other departments. Research claims inquiry specific to the department and responsibility. Attend ongoing training and inservice as directed. Perform tasks necessary to promote member compliance such as verifying appointments, obtaining lab results. Assess and monitor inpatient census.

• Screen for eligibility and benefits. Identify members without a PCP and refer to Member Services. Answers phone queues and faxes within established standards. Screen members by priority for CM assessment.

• Coordinates services with community based organizations. Attends marketing and outreach meetings as directed to represent the plan. Produces and mails routine CM letters and program educational material. Helps develop marketing and outreach meetings as directed to represent the health plan.

• Train new Program Coordinators on system and usage. Guide staff regarding benefits, authorization requirements and policy and procedure.

Data enters assessments and authorizations into the system. Maintains database as directed Senior Customer Service Representative II

Sunflower Health Plan

November 2016 to Present

Manage a team of 13 reps.

Give one on one evaluations on performance and quality Return escalated calls back from providers or members Provided one on one training to reps in need Answer inbound calls from Members regarding their KS Medicaid program. updating information, sending ID cards, benefit questions and requesting overrides for medications. Document all calls for quality measure and metric reporting. Handle incoming calls from Providers regarding claim status or claims payment. Verify Eligibility for members and benefits

Process any returned mail.

Research providers including dentist and specialty doctors for members in need. Maintain performance and quality standards based on call center metrics. Also while maintain a high quality score.

Communicate with vendors regarding any issues that the member is unable to resolve Customer Service Rep./ Billing Rep / Caregiver

Adult Health Care Inc - Kansas City, KS

December 2010 to Present

Experience with Medicaid and Medicare Insurance benefits Promptly answer inbound calls from employees on available work. Handle request from employees or clients regarding complaints, benefits, payroll Analyzed, resolved and responded to external customer inquiries. Responsible for giving employees their paychecks

Responsible for making sure employees and clients are satisfied with their placement with each other Verify clients needs are being met properly with outstanding service Verified members benefits and worked with Case Managers on hours for their member/ our client. Bill hours worked by caregiver for client.

Verify all timecards and hours worked.

Trained employees on how to handle clients and different situations on how to be safe. Held orientations for new and returning employees

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Supervisor Customer Service

Allen Lawn Care - Kansas City, KS

August 2005 to January 2010

Handled 50-100 inbound / outbound calls pertaining to lawn care needs. making appointments, cancellations, complaints, compliments and information on products that were being sold. Assist in Accounts Payables/Receivables: enter bills to be paid by the customer and assist with outgoing bills that needed to be paid. Ran invoices for customers and mailed them out. Applied money to a customers account.

Input time for employees and fixed any missing time punches Filed employee paper work: reviews and quality scores Quality Assurance: reviewed that all calls were meeting the standards of the company's metrics. Coach team members on how to better handle calls and gave daily tips on how to strive for excellence throughout the day and calls

Organized trainings on how to be a better CSR.

Supervised a team of 15: gave performance reviews and suggestions on how to be a better employee. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Education

GED in General Studies

Kansas City Community College - Kansas City, KS

2001

Skills

• Medical Billing

• Accounts Receivable

• Accounts Payable

• Lawn Care

• Recruiting

Awards

Employee of the Year

April 2005

Assessments

Customer Service Skills — Proficient

January 2020

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient

Medical Billing — Proficient

January 2020

Understanding the procedures and forms used for medical billing. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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