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Life Sciences Customer Service

Location:
Dallas, TX
Salary:
55,000
Posted:
July 22, 2023

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Resume:

Mary Sparks

**** ******* *****

Rockwall, Texas *5032

Cell: 214-***-****

adygdq@r.postjobfree.com

Summary

** **** *****’ supporting Executives at all levels

Dependable, excellent attendance, exhibits a "can do" attitude

Friendly, people oriented, team player

Proficient verbal and written communication skills; Excellent planning, organizational

and multi-tasking skills

Attention to detail

Customer Service Focused

Technology

Microsoft Office (Word, Excel, PowerPoint)

Outlook

Knowledgeable in Concur

Microsoft Teams/Zoom/WebEx

Internet/Intranet

Office Administration

Employment History

March 2016 – February 2023 AT&T Headquarters

Administrative Support Professional

Business Digital Experience

Main point of contact for Business Digital Experience team; Key interface for floor

management escalations requests etc.

Maintained heavy calendars, scheduled meetings and coordinated office events and

team meetings

Coordinated travel and generated expenses reports for reimbursement

ID & Access Badge Requests

Coordinated lunch and learns and catering events

Onboarded new employees/contractors and assisted with HR related topics and

guidelines

Meeting Coordinator/Conference Planning: Conference room planning assistance/Telepresence Rooms/Monitors/phones

Asset Equipment Coordinator & inventory

Building Services Requests

Maintained Office Supplies

Managed FedEx account

Participated virtually and in person for All Hands, town halls and networking events

October 2009 – November 2015 Miraca Life Sciences

(formerly Caris Life Sciences)

Miraca Life Sciences (formerly Caris Life Sciences) is a leader in providing academic-caliber pathology services in the fields of dermatopathology, GI pathology, hematopathology and urologic pathology.

Miraca Life Sciences is a subsidiary of Miraca Holdings, Inc., Japan’s largest clinical diagnostics and laboratory testing service provider. The company, previously known as Caris Diagnostics, was renamed Miraca Life Sciences in February 2012.

Miraca Life Sciences

Executive Assistant to SVP & VP of Shared Services

(Revenue Cycle Management)

Provided administrative support to the SVP & VP of the Revenue Cycle Management department as well as support to the Directors and Managers of the Billing office & Customer Service offices of Miraca Life Sciences.

Managed all the administrative tasks for the Revenue Cycle Management office (approximately 100 employees).

Maintained heavy calendars, schedules meetings, and coordinated office events and team meetings.

Scheduled & coordinated travel (heavy) and generated employee expense reports through the AMEX Concur system for employee reimbursement.

Worked closely with the corporate office administrative staff in scheduling of meetings for senior level management.

Served as liaison with corporate on maintenance/facility & IT issues.

Worked with outside vendors and schedules work order request.

Coordinated & maintained all invoices for the Revenue Cycle Management office.

Received in Reqnet contractor’s time worked for both the Irving location & the Daphne Alabama location.

Worked closely with corporate accounts payable department.

Served as the office concierge and managed all of the catering requests as well as managed all of the billing office conference rooms.

Ordered all supplies and break room supplies in an effort to control cost.

Worked closely with security for any outside or inside security issues.

Caris Life Sciences

Personal & Administrative Assistant to

Chairman of the Board & CEO

Maintained calendar, scheduled meetings

Personal errands

Worked closely with the CEO’s Executive Assistant & served as her backup

File organization (high volume)

Prepared and proof read all correspondence, responses, reports and spreadsheets

Special Projects

PricewaterhouseCoopers

June 2001 – October 2009

PricewaterhouseCoopers LLP is the US arm of Big Four accounting firm PricewaterhouseCoopers International. The accountancy's offerings include auditing and human resources, tax-related, and other advisory services.

Facilities Administrative Support:

Maintained alternative hoteling database & updates for the entire Dallas office.

Maintained all workplace databases.

Worked in PeopleSoft software and issues reports to the workplace team (new hire information, terminations and transfers on a weekly basis).

Prepared hoteling reports in order to maintain workspace allocation.

Maintained current list of trained fire wardens and cert AED/CPR staff.

Coordinated training with building management, and coordinated fire drills for the office.

Updated crisis management documents for the office.

Served as liaison with building on maintenance/facility issues etc.

Worked with local vendors regarding maintenance issues.

Served as back up to the office concierge in catering, managing the conference room database and the security database. Included picture ID's for all PwC new hires and contractors.

Cross trained with other depts. (service centers, reprographics, word processing & reception).

Prepared weekly & monthly floor plans as needed for workplace leader & staff.

Coordinated local office moves & restacks under the direction of workplace leader.

Maintained and prepared account payables for services rendered and forwards for payment.

Executive Assistant to International Tax Partners:

Answered phones in a professional manner - heavy volume

Prepared slide presentations and coordinated projects with Reproduction.

Scheduled and set up conference calls.

Prepared time and expense reports (high volume).

Prioritized and routed action items.

Coordinated travel plans, hotels, and car service (high volume).

Planned and scheduled meetings; maintained partner calendars.

Meet and greet high level clients and other visitors.

Opened, organized, sorted and routed mail and faxes.

File organization (high volume).

Provided back up support to other Executive Assistants.

Prepared and proof read all correspondence, responses, reports and spreadsheets.

References available upon request.



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