Melissa Kinder adygdm@r.postjobfree.com 720-***-****

Denver, CO www.linkedin.com/in/kinderco/

Summary

Enthusiastic aspiring Information Technology professional looking to grow with an organization as well as benefit the IT department. Gained valuable work experience in the medical field but ready to apply valuable skills in a career with the IT industry. Currently enrolled in the Computer User Support Specialist program at ACI Learning to prepare for an entry-level IT position. Currently working toward ITIL, A+, Network+, and Security+.

Skills

Troubleshooting

Technical Support

Attention to Detail

Organization

Problem Solving

Conflict Management

Microsoft Office 365

Active Directory

Ticketing System

Collaboration

TCP/IP, LAN, WAN, VLAN

Operating Systems

Identify Security Threats

Remote Desktop Utility

Customer Service

Technical Training & Coursework

ACI Learning (Virtual Campus) Anticipated Completion Date: August 2023

Computer User Support Specialist Program

ITIL 4 Foundations

CompTIA A+

CompTIA Network+

CompTIA Security+

IT Infrastructure Library, Computer Literacy, PC Operating Systems Navigation, Internet Usage, IP Addressing

Components of Desktop PC’s, Installations & Configuring Operating Systems, Maintain & Troubleshoot of Microsoft Windows & Windows Operating Systems, Network Connections, Network Technologies, Support Laptops, Portable Computing Devices, Printers & Scanners, Support PC Security, Replace Computer Hardware, Systems Components

TCP/IP, LAN, WAN, VLAN, Wi-Fi, VPN, VOIP, Install, Operate, Manage, Support & Troubleshoot Corporate Network

Identify Security Threats, Harden Internal Systems & Services, Secure Network Communications, Manage PKI’s, Enforce Organization Security Policies & Monitor Security Infrastructure

Certifications

PeopleCert ITIL 4 Foundation In Progress

CompTIA A+ In Progress

CompTIA Network+ In Progress

CompTIA Security+ In Progress

Professional Experience

Maxim Healthcare Staffing – Denver, CO May 2023– Present

Certified Nursing Assistant

●Successfully adapted to weekly changing schedules in clients' homes, demonstrating flexibility and effective time management skills to ensure timely and reliable care for patients in a home healthcare setting.

●Utilized the company phone and leveraged the AxisCare platform to efficiently track and monitor client and Nurse Aide activities, ensuring accurate documentation and streamlined communication within the healthcare team.

●Demonstrated meticulous attention to detail by consistently tracking and documenting patient medication intake, refusals, as well as the care provided and time spent with each patient, maintaining accurate records for comprehensive patient care and effective coordination among healthcare professionals.

●Maintained a high standard of customer service while adhering to HIPAA regulations, effectively communicating and collaborating with appropriate staff members to ensure the safety and privacy of patients, fostering an environment of trust and professionalism.

●Prioritized patient safety and care by strictly adhering to HIPAA regulations, maintaining confidentiality and safeguarding patient information, while effectively communicating and coordinating with the appropriate healthcare team members to ensure the highest level of patient care.

Mountain Occupational Medicine - Wheat Ridge, CO August 2021-November 2022

Office Manager

●Demonstrated strong organizational skills by creating and maintaining schedules for doctors and patients, ensuring efficient and smooth operations within the healthcare facility.

● Fostered effective communication and collaboration by actively engaging with doctors, attorneys, and insurance adjusters to handle workers' compensation claims, facilitating timely and accurate processing.

●Assumed responsibility for financial operations by generating invoices and efficiently collecting payments for doctor examinations, contributing to the overall financial stability of the practice.

●Exhibited resourcefulness and attention to detail by organizing the office layout, procuring necessary stationery and equipment, ensuring a well-equipped and functional work environment.

●Prioritized customer satisfaction by delivering excellent customer service both in-person and over the phone, promptly addressing inquiries, and providing support to patients and visitors.

●Assisted doctors in patient examinations, demonstrating strong medical knowledge and proficiency in medical procedures, while maintaining utmost professionalism and patient care.

●Proficiently prepared vital injections for doctor use, displaying precision and adherence to medical protocols, contributing to the efficient delivery of healthcare services.

AmazingCare- Aurora, CO February 2007- August 2020

Certified Nursing Assistant

●Leveraged the company tablet and utilized the TigerText platform to efficiently track and monitor patient and Nurse Aide activities, ensuring accurate documentation and real-time communication.

●Demonstrated meticulous attention to detail by consistently tracking and documenting patient medication intake, refusals, as well as the care provided and time spent with each patient, maintaining accurate records for comprehensive patient care.

●Acted swiftly and proactively by addressing client concerns in a timely manner, effectively resolving issues and providing exceptional client support, while promptly reporting any imminent changes to the charge nurse for immediate attention.

●Utilized the TigerText platform to facilitate seamless communication and collaboration among healthcare professionals, enabling efficient coordination of patient care and ensuring effective response to any changes or emergencies.

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