Customer Service Data Entry
Resume:
Summary
As A Manager:
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
As A Team Member:
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Experience
Customer Service Representative
Elevance Health • Roanoke, VA
11/2022 - Present
Handled customer inquiries, answered questions, and resolved problems in a timely manner Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
Responded to telephone inquiries and complaints following standard operating procedures. Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
Conducted regular follow-up calls with customers after resolving their issues. Provided exceptional customer service to ensure customer satisfaction. Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
Complied with corporate and regulatory policies regarding information confidentiality and privacy. Maintained logs and documentation to detail key information regarding incoming and outgoing calls. Remained open to feedback from supervisor and peers to build and improve skills set. Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
Maintained an updated knowledge base of current products, services, pricing, promotions. Performed data entry tasks accurately and in a timely manner. Investigated and researched issues to determine root causes and appropriate resolution methods. Logged details of customer service calls in computer system following correct protocols. Resolved customer complaints promptly and efficiently. Maintained a high level of professionalism when dealing with difficult customers. Team Member
Papa John's • Hardy, VA
01/2022 - 06/2022
Offered strong customer service skills, keeping customers satisfied and feeling respected Provided customer service and was involved in training new team members Troubleshot minor problems and reported larger technical issues. Adria Colby
adygcx@r.postjobfree.com / 717-***-**** / Spring Grove, PA Met deadlines while maintaining high-quality deliverables. Focused on learning new skills and staying updated with industry changes. Provided efficient and courteous service to customers at all times. Demonstrated ability to manage multiple tasks while remaining adaptable and flexible. Participated in ongoing training to enhance own job skills and knowledge. Worked with coworkers to complete tasks.
Identified ways to improve efficiency in operations and implemented process changes. Committed to delivering excellent customer service while working in a fast-paced environment. Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite. HACCP compliant
ServSafe completion
Organized and conducted pre-shift meetings to review specials, menu changes, and house counts. Managed payroll records accurately ensuring timely payment of wages. Performed daily inspections of the facility to ensure cleanliness standards were met. Cultivated positive relationships with customers through excellent hospitality services. Resolved conflicts among employees in an effective manner. Reviewed monthly financial statements to assess performance against budget objectives. Ensured compliance with all applicable federal, state, local laws and regulations regarding food safety, sanitation and labor practices.
Organized and delegated tasks to staff members, monitored performance and provided constructive feedback. Defined and updated restaurant policies and procedures. Maintained a high level of customer service by addressing patron complaints promptly and professionally. Worked with direct reports to cross-train and assist in development of new skills. Implemented corrective actions for issues, continuously improving service results. Monitored restaurant equipment to schedule maintenance and repairs. Implemented cost-effective methods of inventory management. Provided orientation and on-boarding training to new associates. Recruited, trained, evaluated, scheduled and supervised all restaurant personnel. Provided leadership by setting clear expectations for team members. Monitored alcohol beverage service in compliance with local laws. Identified areas for improvement in operational processes and developed solutions accordingly. Restaurant Manager
Rutter's • York, PA
02/2009 - 07/2020
Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of exponential growth of sales.
Provided customer service and was involved in training new team members Troubleshot minor problems and reported larger technical issues. Met deadlines while maintaining high-quality deliverables. Focused on learning new skills and staying updated with industry changes. Provided efficient and courteous service to customers at all times. Demonstrated ability to manage multiple tasks while remaining adaptable and flexible. Participated in ongoing training to enhance own job skills and knowledge. Worked with coworkers to complete tasks.
Identified ways to improve efficiency in operations and implemented process changes. Committed to delivering excellent customer service while working in a fast-paced environment. Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite. HACCP compliant
ServSafe completion
Organized and conducted pre-shift meetings to review specials, menu changes, and house counts. Managed payroll records accurately ensuring timely payment of wages. Performed daily inspections of the facility to ensure cleanliness standards were met. Cultivated positive relationships with customers through excellent hospitality services. Resolved conflicts among employees in an effective manner. Reviewed monthly financial statements to assess performance against budget objectives. Ensured compliance with all applicable federal, state, local laws and regulations regarding food safety, sanitation and labor practices.
Organized and delegated tasks to staff members, monitored performance and provided constructive feedback. Defined and updated restaurant policies and procedures. Maintained a high level of customer service by addressing patron complaints promptly and professionally. Worked with direct reports to cross-train and assist in development of new skills. Implemented corrective actions for issues, continuously improving service results. Monitored restaurant equipment to schedule maintenance and repairs. Implemented cost-effective methods of inventory management. Provided orientation and on-boarding training to new associates. Recruited, trained, evaluated, scheduled and supervised all restaurant personnel. Provided leadership by setting clear expectations for team members. Monitored alcohol beverage service in compliance with local laws. Identified areas for improvement in operational processes and developed solutions accordingly. Skills
Customer service, Communication skills, Time management, Restaurant experience, Computer literacy, Food service, Microsoft excel, Documentation review, Microsoft word, Data Entry, Call Center, Phone Etiquette, Order Entry, Scheduling, Hiring
Education
Nursing
Harrisburg Area Community College • York, PA
GPA 3.2 Credits: 115
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