MICHAEL OTIENO

ODUOR

Saudi Arabia

Saudi Arabia Cell: +966-***-***-***

Kenya Cell: +254-***-***-***

E: adyga2@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated Waiter with ten years of exemplary service in the food service industry. Committed to providing helpful, fast, and accurate service to patrons. Demonstrate active listening and communication skills to ensure patrons are satisfied and happy. Experience in various settings, including family restaurants, bars, cafeterias, banquets, and room service. Comfortable serving patrons of various age ranges and backgrounds. Determined team player striving to deliver the highest quality service alongside food service staff. Exemplary professional expertise that include, handling multiple clients with excellent customer service, managing crisis, negotiating complex situations, listening actively, thinking critically, adapting to technology, developing relationships, and communication skill both verbal and written.

AREAS OF EXPERTISE

Time management

Administrative skills

Customer Service Delivery

Excellent communication

Product and Quality Control

F&B Operations and Safety

Regulation and Safety Compliance

Business Development

Financial Management

Excellent at Maintaining Client Relationship

Endurance to walk and stand for long hours

Flexible work hours

Ability to remain calm and professional with difficult customers

Excellent knowledge in brewing Coffee

Social Perceptiveness

Knowledge of the regulations on alcohol consumption

Excellent knowledge on Point-of-Sale Systems

Great Bartender Skills

PROFESSIONAL EXPERIENCE

Burger King Arabia

Team Leader Mar 2022 – Present

Ensuring that all food safety procedures are followed including ensuring that food is stored at proper temperatures, checking expiration dates on food items, and ensuring that food is washed before being served

Training servers in proper customer service techniques, such as greeting customers, recommending menu selections, describing specials, and suggesting wine pairings

Overseeing all aspects of the dining experience, including setting up reservations, seating guests, checking IDs, and ensuring that guests have a positive experience

Ensuring that the restaurant follows all local health codes and regulations regarding food preparation, storage, and handling

Managing the restaurant staff, including hiring and firing personnel, conducting performance evaluations, and addressing any issues with staff members

Coordinating meals with the kitchen staff to ensure that food is ready when needed

Maintaining order in the dining area by monitoring the volume of customers to ensure that wait times are reasonable

Determining staffing needs based on sales volume, special events, holidays, etc. and hiring accordingly

Monitoring and maintaining inventory levels of food and supplies to ensure adequate supply levels

Fairmont Norfolk Hotel Kenya Waiter/Barista 2019 – 2021

Greeting and escorting customers to their tables

Presenting menu and providing detailed information when asked (e.g. about portions, ingredients or potential food allergies)

Planning drink menus and informing customers about new beverages and specials

Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers

Checking identification to ensure customers are the legal age to purchase alcohol

Taking inventory and ordering supplies to ensure bar and tables are well-stocked

Providing customers with drink menus and answering their questions regarding ingredients

Taking orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)

Preparing beverages following recipes

Checking if brewing equipment operates properly and report any maintenance needs

Preparing tables by setting up linens, silverware and glasses

Informing customers about the day’s specials

Meeting or exceeding sales goals

Giving sales presentations to a range of prospective clients

Understanding and promoting hotel/restaurant programs

Applying positive suggestive sales approach to guide guests

Offering menu recommendations upon request

Up-selling additional products when appropriate

Taking accurate food and drinks orders, using a POS ordering software, order slips or by memorization

Communicating order details to the Kitchen Staff

Serving food and drink orders

Carrying dirty plates, glasses and silverware to kitchen for cleaning

Meeting with restaurant staff to review daily specials, changing on the menu and servicing specifications for reservations (e.g. parties)

Following all relevant health department regulations

Providing excellent customer service to guests

Couqley French Bistro Dubai UAE Waiter 2017 – 2018

Attending daily or regular meetings with managers to learn about menu changes and occasional menu specials

Waiting for the customers to place their orders and answering any questions about the menu items, ingredients and the occasional menu specials

Writing down the customers’ orders and passing them to the kitchen staff for preparation

Delivering food items and drinks to the tables, inquiring to see if the customers are satisfied and fetching additional courses if necessary

Preparing cheques for customers and processing payments through cash or credit card and returning any balances

Checking dishes and kitchenware for cleanliness and presentation and reporting any problems

Arranging table settings and maintaining a tidy dining area

Delivering checks and collecting bill payments

W Doha Hotel Doha, Qatar

Waiter 2013 – 2016

Providing the perfect service experience for restaurant patrons

Ensuring the guest feels important and welcome in the restaurant

Ensuring hot food is hot and cold food is cold

Adhering to timing standards for products and services

Looking for ways to consolidate service and increase table turns

Presenting menu, answering questions, and making menu recommendations

Serving customers in an accommodating manner

Applying positive suggestive sales approach to guide guests

Pre-bussing tables; maintaining table cleanliness, bussing tables, remove dirty plates

Looking for ways to avoid waste and limit costs

Assisting in keeping the restaurant clean and safe

Providing responsible service of alcoholic beverages

Delivering food and beverages to any table as needed

Following all cash handling policies and procedures

Reporting to property on time and in proper uniform

Processing payments of food and drink orders with the cash register

Coordinating with kitchen staff to deliver accurate food orders

Lake Naivasha Sawella Lodge Kenya

Waiter (Internship) 2012 – 2013

Ensuring the guest feels important and welcome in the restaurant

Looking for ways to consolidate service and increase table turns

Presenting menu, answering questions, and making menu recommendations

Serving customers in an accommodating manner

Presenting menus to patrons and answer questions about menu items, making recommendations upon items

Informing customers of daily specials

Cleaning tables and/ or counters after patrons have finished dining

Preparing hot, cold and mixed drinks for patrons, and chill bottles

Taking orders, serving food, clearing tables, making salads and preparing desserts

Cleaning restaurant(wipe tables, vacuumed floor)

Preparing restaurant for the next shift(filled condiments, rolled silverware, etc)

Cleaning wait stations(wiping counters, cleaning soda/coffee/juice machine)

Filling salts, pepper, sugar, cream, condiment, and napkin containers

Preparing and serving special tea dishes at tableside

Informing customers on daily specials

QUALIFICATIONS

2012 - 2013

Kenya Institute of Professional Studies

Diploma in Travel and Tourism

Kenya

Feb - May 2012

Vicman Institute

Certificate in Computer Packages

Kenya

2007 - 2010

Minyenya Secondary School

Kenya Certificate in Secondary Education

Kenya

1998 - 2006

Sifuyo Primary School

Kenya Certificate in Primary Education

Kenya

ACHIEVEMENTS

Received excellent ratings in many performance reviews in five years owing to excellent skills in greeting customers, escorting them to their tables, providing menus, and taking orders

Provided exemplary table service that increased the guest base by 40% within six months

Made customers feel they were consistently taken care of without invading their privacy

Transformed an extremely difficult customer into a patron by providing her premium quality services

Provided training to 10 new waiters and waitresses for deployment to the restaurant’s branches across three counties

SKILLS HIGHLIGHTS

Crisis Solver

Creativity

Verbal & Written Communication

Critical Thinking

Future Focused

Goal Oriented

Time Management

Negotiation

Team Building

Active Listening Skills

REFERENCES

Available Upon Request

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