Program Manager Customer Support

Jeff Pasquino

**** *** *** ** ** Albany, OR ***** (Cell) 443-***-**** ************@*****.***

LinkedIn: https://www.linkedin.com/in/jeffpasquino

SUMMARY OF QUALIFICATIONS

Senior Program Manager, Engineering and New Product Introduction (NPI) Manager responsible for developing leading edge IOT and telecommunications products. Experience in numerous custom and commercial communications methods including fiber optic, wireless and electro-optical technologies. Specific knowledge in developing technology on multiple levels – customer interaction for determining key requirements and priorities, technology implementation and options that meet customer needs, and managing internal and external deliveries within a technology organization. Some key capabilities include:

Experience in leading teams, with both direct and indirect reports

Extensive experience creating and establishing project plans and budgets

Projects delivered on-time (or early) and on-budget (or under) with aggressive timelines

Strong people skills with the talent to encourage collaboration amongst team members

Excellent analytical skills and problem solving abilities

Ability to work as a self-motivated individual, key contributing team member, and / or as a focused manager

Wide range of engineering knowledge and experience (fiber-optic, wireless / RF, electrical)

RELEVANT PROFESSIONAL EXPERIENCE

Tektronix (Contracted thru Modis) – Beaverton, Oregon (and remote) (August 2022 – June 2023)

Program Manager

Directly responsible for developing scope probes and other hardware and software products for a variety of clients

Managed direct contractors for hardware and software development for the project

Served as Program Manager, Integrations Lead and Scrum Master for projects in an Agile development environment

Worked with cross-functional teams in branding, marketing, software, hardware, UI/UX and sales

Presented the product to internal and external customers

Reported to executive leadership regarding product status and roadmap monthly (typically more frequently)

Drove the development teams towards each milestone of the product life cycle

Synchronized and organized independent development teams to meet time and cost objectives

Provided a technical viewpoint for the team, drawing upon personal experience in engineering development, manufacturing, customer support and systems requirements

Evaluated cost, pricing and ROI aspects of the project to minimize capital expense and maximize value add to the business

Mindgrub – Baltimore, Maryland (and remote) (2020-2021)

Program Manager

Directly responsible for developing Digital software products for a variety of clients

Managed direct contractors for hardware and software development for the project

Served as IT Program Manager, Integrations Lead and Scrum Master for projects in an Agile development environment

Worked with cross-functional teams in branding, marketing, software, hardware, UI/UX and sales

Presented the product to internal and external customers

Reported to executive leadership regarding product status and roadmap as needed (at least once a quarter)

Drove the development teams towards each milestone of the product life cycle

Synchronized and organized independent development teams to meet time and cost objectives

Provided a technical viewpoint for the team, drawing upon personal experience in engineering development, manufacturing, customer support and systems requirements

Evaluated cost, pricing and ROI aspects of the project to minimize capital expense and maximize value add to the business

Stanley Black & Decker – Towson, Maryland (2017-2020)

Senior Manager, Project Engineering, HTSG Industry 4.0 Team

Lead Project Engineer, Breakthrough Innovation

Directly responsible for developing a new Industry 4.0 Machine Monitoring System to increase visibility of machine activity, increase productivity and output rates and provide calls to action to increase machine uptime

Managed direct contractors for hardware and software development for the project

Performed site surveys of plants, meeting with factory leadership to determine their specific needs

Obtained three contract manufacturers for both hardware and software aspects of the project

Served as the system architect for the system through two generations of the product

Worked with cross-functional teams in branding, marketing, software, hardware, UI/UX and sales

Presented the product to internal and external customers

Reported to executive leadership regarding product status and roadmap as needed (at least once a quarter)

Drove the development teams towards each milestone of the product life cycle

Synchronized and organized independent development teams to meet time and cost objectives

Provided a technical viewpoint for the team, drawing upon personal experience in engineering development, manufacturing, customer support and systems requirements

Evaluated cost, pricing and ROI aspects of the project to minimize capital expense and maximize value add to the business

Viavi, (formerly known as JDSU) – Germantown, Maryland (2011-2017)

Operations NPI Program Manager

Directly responsible for all aspects of managing new product introduction (NPI) programs for operations and manufacturing, including testing, supply chain, production, contract manufacturing and service. Represented Operations as a member of a cross-functional team from all development organizations in producing leading edge new products

Synchronized and organized independent 10 development teams to meet time and cost objectives

Reduced cost excess by over $1M for non-compliant materials that were previously considered scrap material

Coordinated the replacement and recall of over 50 customer devices and managing client satisfaction across the globe

Managed and maintained NPI documentation and templates, including over 20 records and review templates

Provided a technical viewpoint for multiple (over 15) cross-functional teams during product development, drawing upon personal experience in engineering development, manufacturing, customer support and systems requirements

Worked globally with customer relation and manufacturing teams in Asia, Europe, North America and South America

Reported status and progress of program developments to executive management, including risk management strategies

Replaced supervisor in lead management role for NPI organization when manager was unavailable

Corvis Corporation – Columbia, Maryland (2001-2003)

Senior Program Manager

Directly responsible for all aspects of managing a $15M program for new product development - scheduling and planning, budgeting, development, with on-time and on-budget delivery to the customer

Actively managed a cross-functional team from all development organizations (hardware, software, systems architecture, test and verification, manufacturing, customer service) in producing an Optical Convergence Switch

Served as the systems architect for all fiber optic point-to-point transmissions

Drove the development teams towards each milestone of the product life cycle

Synchronized and organized independent development teams to meet time and cost objectives

Provided a technical viewpoint for the team, drawing upon personal experience in engineering development, manufacturing, customer support and systems requirements

Reported current status and progress of program developments to executive management

Received Excellence in Customer Support Award

Booz Allen Hamilton – College Park, Maryland (2010-2011)

Associate

Provided Systems Engineering support on the Intelligence Advanced Research Projects Activity (IARPA) Program

Studied latest technologies in RF, fiber optic and satellite communications networks and equipment

Internal training and coursework on program and time management

Achieved TS-SCI Clearance Approval

ADDITIONAL EXPERIENCE

Viva Capital – Orlando, Florida (2021-2022)

Advisor

Performed as Technical Advisor on Cryptocurrency Projects and Funds

Assisted in creation of investment products for Viva Capital

ITT / EVI – Columbia, Maryland (2007-2010)

Senior Engineer

Performed as Lead Systems Engineer for a multi-RF-frequency device for the purpose of remote location. Utilized GPS, GSM and Iridium-based device technology, as well as custom communications devices and frequencies

Served as Functional Lead for System Testing, Design Verification (DVT) and Production Testing for 20+ product lines

Worked as Systems and Cognizant Engineer for custom over 500 RF Beacon device and device locators

Developed over 20 different products through their respective Product Lifecycles – from System Requirements Review (SRR), Preliminary and Critical Design Reviews (PDR, CDR) to Test Readiness Reviews (TRR) and ultimately Production Readiness Review (PRR). Over 4,000 units were designed and produced.

Authored 10 Systems Engineering memorandums for the Customer / Program Sponsor

Provided requirements guidance, decomposition and architecture representative to the program sponsor / customer for new production lines. Familiar with several requirements tools including CORE.

Implemented all processes and procedures for testing over 2,000 devices for high-volume production lines for ITT; prior delivery quantities for the company were never in larger quantities greater than 100 per product.

Evaluated transceiver designs for manufacturability, price and utilization of commercial off the shelf devices

TCOM, LP – Columbia, Maryland (2004-2006)

Columbia, Maryland

Senior Engineer

Performed as the Cognizant Engineer for all new RF / wireless and optical designs for TCOM

Worked as a senior member of a Research and Development electrical engineering team for airborne and terrestrial communications systems

Implemented a fiber optic CWDM communications network for harsh environments

Designed and developed multiple wireless and optical networking systems and applications for secure telecommunications

Evaluated transceiver designs for manufacturability, price and utilization of commercial off the shelf devices

Corvis Corporation – Columbia, Maryland (2000-2001)

Technical Section Leader/Product Engineer

Engineered and optimized the optical deployment plans for multiple fiber optic network configurations

Designed improvements of new products at developmental stages for the purposes of future volume production. Design for Manufacturing (DFM) included critical testing, cost, outsourcing and repeatability / Cpk aspects

Led a team of 15 persons responsible for the product transition from R&D to Manufacturing of Optical Amplifier and Optical Switching technologies. Major responsibilities of this New Product Introduction (NPI) Team ranged from multifunctional (DVT and Production) test station development to supply chain management. This group also had wide ranging responsibility covering any issue in meeting on-time internal and customer-driven deliveries

Provided sustaining engineering support for production level and legacy products. Responsibilities include supporting Failure Mode Analysis (FMA) for returned items and debugging in-house failures

Evaluated major Contract Manufacturers at their facilities to match product line engineering and manufacturing requirements vs. capability as part of an overall outsourcing plan

Managed the tactical outsourcing activities of the product line including the transfer of assemblies, documentation and test

Generated plans and budgets for New Product Development and in support of Customer Lab trials

EDUCATION

University of Delaware – Newark, Delaware

Degree: Master of Science in Electrical Engineering

Master’s Thesis: High-Density Wavelength Division Multiplexing (DWDM) Communication and Network Systems at 1.55 m

California Institute of Technology – Pasadena, California

Degree: Bachelor of Science in Applied Physics

SKILLS

Project Management

Product Lifecycle experience from multiple viewpoints (design, test, production, customer service)

Project Server and Microsoft Project

PMP Coursework including Project Management for Results (June 8-9 and 15-16, 2009) – The Performance Institute

Sharepoint, Agile, Oracle

Agile project management for hardware, software and hybrid product lines

JIRA and other issue tracking software

Confluence, SAFe, Scrum, Waterfall

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