Sheetal Suresh

Certified Scrum Product Owner - CSPO

adyg4j@r.postjobfree.com

Phone # 323-***-****

EXECUTIVE SUMMARY

15+ years of work experience in Healthcare, Insurance, Retail, and Banking in the Agile Scrum environment. Extensive business knowledge and customization experience on various clouds. Experience with Software Development Life Cycle methodologies and best practices. Motivated team player, using strong communication and interpersonal skills to lead projects using both Agile and Waterfall methodologies. Being committed to delivering assigned tasks to perfection, on time, and understanding my role contributes to the organization’s success.

TECHNICAL SKILLS

Utilities/Tools Lucid Chart, Visio, Confluence, Jira, Slack, Notepad+, Encoder.

Clouds Salesforce (Sales Cloud, Service Cloud, Health Cloud) AWS, Azure Cloud

DevOps Tools Git Hub, Jenkins, Portioner, Docker, Azure Configuration Tool

Automation Tool Postman API, Selenium, Cypress, SOAP UI, SAP FICO, Swagger, Fiddler, Archi Tool, SQL Server

Environment JAVA, .Net, Oracle Database, ABAP (SAP), Salesforce,

Management Tools JIRA, Confluence, SharePoint, ServiceNow, HP QC (ALM), Quick Test Pro,

Health Care/Insurance FHIR/HL7, EDIs, ICD, NCPD, NDC Codes, 360B Federal Program, Medicaid, Medicare, Pharmacy/Rx Management

EDUCATION Master’s in commerce 2003 - Maharashtra University- India

CERTIFICATION/TRAINING ISTQB Certified and Certified Scrum Product Owner (CSPO)

Security Training, HIPAA Training, SAP FICO Training

PROFESSIONAL EXPERIENCE

Atos Consulting Company – Eden Prairie, MN Oct. 2014 – Present

Product Owner

Project Highlights: Healthcare: Clinical/Financial, Insurance: Claim/Benefits and Automotive: Point of Service/Order Management, Data Migration, eMar, User Management

Acted as the liaison between product, IT, and business teams to understand customer demand for the new feature and prioritize the product roadmap leading to a 35% increase in yearly revenue

Owned and managed epics, user stories, backlogs, sprint planning, sprint refinements using JIRA management tool.

Owned the product roadmap and met 96% of all feature deadlines by proactively identifying and mitigating any engineering roadblocks

Encouraged more open communication between executive stakeholders, engineering, and marketing, resulting in annual increase in the pace of the feature development life cycle.

Supported the product planning and scheduling of two-week sprints and clearly articulated the product vision to engineering resulting in hitting of the product goals defined.

Analyzed business processes and scope of the project to define business objectives from As-is to To-be scenarios (customization and configuration)

Managed Business Requirement, Functional Requirement, Use Case Requirement and Product Metric, Reports.

Worked with a cross-functional IT team and other stakeholders to plan and executed releases.

Acted as SME (Subject Matter Expert) for technical and engineered products with extremely high quality and regulatory requirements within the global environment.

Refreshed all current marketing collateral and targeted approach to all consumer-facing materials.

Ensured up-to-date knowledge of the internal teams through acquiring relevant published journals/documents and consumer data using confluence and SharePoint.

Conducted user interviews, market research, and statistical analysis, to prioritize development for Self-Serve portal and Registration/On-boarding roadmaps.

Developed advanced products, led product development, and worked with user groups using Salesforce, and JIRA.

Provided product risk, issue, and mitigation plans (as needed) and deliverable/timeline status reports to the leadership.

Provided ad-hoc project management, facilitation, and subject matter expertise support for key branch operations and business initiatives.

Collaborated with PMO, Business, Solution Provider, and Technology to streamline the Change Management, Change Request, Approvals, IDEA and Communication Processes using ServiceNow.

Assisted on numerous business development pursuits and proposals creating RFP (Request for Proposal RFQ (Request for Quote) working with Business Units/Stakeholders.

Organized major training event for 50+ business units and over 500+ Internal and External Executives.

US Bank – Minneapolis, MN (Banking/Retail Consumer) Oct 2011 – Sept 2014

Product Owner

Project Highlights: Retail Consumer Banking Products– Consumer Deposits, Checking, Lending (unsecured lending like small loans/credit cards), and secured lending (FHA Mortgages, Car loans)

Managed backlog of user stories for multiple products simultaneously. Established epics, user stories, acceptance criteria and refined stories with Scrum teams.

Articulated product vision and scope in a way clearly understandable to IT teams and stakeholders.

Created Sprint Release Plans with input from development teams and applied Agile methods and processes to promote a disciplined and transparent product management process.

Administered and supported US Bank Retail Consumer for the Banking Products, Consumer Deposits, Checking, Lending and secured lending customers via a web portal, Billing, Payments, AR/AP, Calculation and Pre-and Post-production Support.

Partnered with business and product stakeholders/SMEs to gather requirements and build solutions to improve processes and information flow.

Collaborated with business to understand business problem statements scheduling discovery sessions, prototyping, and converting into user stories/requirements.

Created Banking Workflow, Use Case diagrams, and Process Flows, Traceability Matrix, ad hoc reports and dashboards for Banking customer for Car and Home Loan.

Reviewed various banking transactions daily, examined cash flow and financial statements, generated summary reports, monitored rate changes, and generated various reports.

Observed all procedures for Fraud Prevention, regarding financial and customer information to prevent possible breaches and data misuse. Upheld strict protocols to prevent fraud activities via Security Analyzes and Security Testing.

Worked with Sales and Marketing - Investment Banking and Sales Cycle to delivery the quality product to boast revenue.

Interacted directly with investor liaison representatives to explore solutions for increased financial recoveries

Consulted on the development of procedure and/or policy changes, process flows, and presentations.

Implemented a long-term pricing experiment that enhanced customer lifetime value by 18%

Executed a referral program for active customers resulting in a net increase in new users of 168k annually

Designed and carried out experiments for the product to reduce churn by 10% and improve the conversion rate by 8%

Executed Agile ideation plan, collecting and implementing 35% more suggestions from employees than the previous best, resulting in a $1.2 million overall cost savings

Worked alongside System Analysts to review requirements and document.

Target – Minneapolis, MN (Manufacturing and Retail) June 2010 – Sept 2011

Product Owner/Business Analyst

Project Highlights: SSO (Single Sign On) Supply Chain Management and CX Marketing NPS Surveys.

Gathered business requirements from various departments to ensure the data is migrated to work with the new systems and the downstream applications.

Created product plans/ designing a plan for iterative releases, working with Business and internal stakeholders to understand the company's plans for the products,

Coordinated work with Team BAs and assisted with story acceptance criteria to ensure fulfillment of business requirements and IT quality, architectural, and security standards

Developed with an Agile framework with multiple services and components hosted in SharePoint, AWS, and in a Microsoft Word, Add-In owning sprint planning, sprint backlog and sprint refinement session for the multiple projects.

Built products from existing ideas and collaborated with stakeholders to gather requirements for upcoming projects and leading the hotfixes as needed basis.

Kept the big picture vision highly available and drove the progress of a roadmap to accomplish strategic short- and long-term goals.

Managed a team of up to 5+ people to consistently close over 600 client requests consistently month over month for over 2 years.

Designed product features and enhancements that improved production performance by 25% and significantly reduced error rates for basic use cases.

Led and coordinated scrum and release activities for a cross-product, cross-group, multiple team product release that allowed the release to ship ahead of schedule.

Developed quality measures and procedures for improving bug testing, reporting and evangelized them within the division.

Analyzed operating procedures and policies on an ongoing basis and recommended and implemented.

Gathered user business requirements by meeting business users and generated business models and use cases and converted them into user stories using JIRA.

Conducted individual and group (JAD) sessions with business and technical units including directorial leaders.

Worked closely with the project manager to create timelines for deliverables and monitored/supported end-to-end project work through Go Live.

Conducted current and future state reviews, capturing initial requirements and project assumptions as required during Concepting with Enterprise Architects/Developers in building pipelines and allowed users to have true version control/feature flags which allowed better control over collaboration, auditing, and disaster control

Worked with Business Leads, IT Application Leads, and Enterprise Architects to craft initial Feature Maps and sizing for use with the initial project and resource plans

Documented necessary business rules and logic through process flows, system context diagrams, business workflows, excel matrices, visuals, etc.

Medica Health Insurance – Minnetonka, MN (Insurance Claim/benefits)

Jan 2010 – June 2010

Business Analyst

Project Highlights: Benefits, Claim, Account, MMIS, Audit Medical provides/processes claims about health insurance. Worked on Claim mgmt. the project as a Business Analyst.

Analyzed business processes and scope of the project to define business objectives from As-is to To-be scenarios.

Worked with a cross-functional IT team and other stakeholders to plan and execute releases.

Created process flow diagram and configuration setup matrix for Salesforce Sales Cloud Lightning/Classic

Increased visibility and efficiency by producing reports using SQL Reporting.

Acted as SME for the claim processing and EDI transactions i.e., Claims Inquiry and Response (276/277), Receipt and Verified claim forms (837), Claim Payment and advice (835), Eligibility Inquiry and Response (270/271), Certification. Requested and respond to (278), Benefits Enrollment (834), Order and Payment Remittance (820)

Gathered and wrote Business Requirement Document and Functional Requirement Document for Healthcare Payer business (Premium Billing, Claims Administration, EOB/Remittance Advice & Reporting).

Supported team by clarifying the requirement through demonstrating using Salesforce Health Cloud House Plan, Member Plan, coverage benefits, and Timeline view. House Plan, beneficiary, and more.

Worked with the insurance support team on Medicaid Management Information System (MMIS), Medicaid and Medicare to create the high priority bugs reported.

Supported the Product Manager to define the scope/flow on various subsystems of MMIS- Claims, Provider, Recipient, Procedure Drug and Diagnosis (PDD), Explanation of Benefits (EOB).

Worked with the QA team reviewing the test execution on claim processing and EDI transactions i.e., Claims Inquiry and Response (276/277), Receipt and Verification of claim forms (837), Claim Payment and advice (835), Eligibility Inquiry and Response (270/271), Certification

Provided internal sessions on the Requested and Responded (278), Benefits Enrollment (834), Order and Payment Remittance (820) inquiries and providing

Assisted business unit and training team on Healthcare Payer business (Premium Billing, Claims Administration, EOB/Remittance Advice & Reporting).

Advised clients on legacy system modernization and large-scale transformation projects; gathered, prioritized, and validated business requirements with stakeholders and the project team and translated them into technical requirements

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