Medical Assistant Customer Service
Resume:
Meriangeline Lopez-Ortiz
Allentown, PA *****
********@*****.***
Allied Health professional looking to secure a position that will challenge both my administrative and clinical skills and allow me to work closely with patients. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Expeditor
Reeb Millwork - Bethlehem, PA
June 2022 to Present
• Responsible for monitoring the flow of work from supply procurement to actual product deliveries.
• Identify process gaps and consult with management to determine solutions.
• Maintaining a clear and open line of communication.
• Tracking an order
• handling delivery delays, coordinating with the warehouse manager, and ensuring all orders have been shipped out.
• Inspects shipments and records damages or defects; notifies supervisor and/or purchasing personnel of same.
• Oversees the maintainances of parts and equipment on hand; initiates paperwork to purchase additional quantities when necessary.
ABA Behavior Technician
PA Mentor - Bethlehem, PA
May 2021 to May 2022
• Provide 1:1 and intervention including behavior modification techniques and proactive strategies to stabilize the child or adolescent as outlined in the service plan.
• Work collaboratively with manager and team members to ensure the service plan is meeting the child’s needs and recommends other services.
• Provide therapeutic supervision of children in our care during treatment and educational activities.
• Support family and school personnel in their efforts to stabilize the child by providing information, guidance, modeling, and counseling.
• Document behavioral progress and collaborate with team members, supervisors, and other staff. Teacher Aide
KidsPeace - Orefield, PA
June 2020 to May 2021
• Providing overall assistance to the teacher by assisting in designing and delivering instructional systems and therapeutic treatment plans for school-age children.
• Direct supervision and direction to emotionally and behaviorally challenged children and adolescents in a compassionate and respectful manner. This includes requiring an unwavering commitment to the safety of kids and being aware of all ongoing developments and concerns, on a daily basis, of all children in their care.
• This responsibility also includes demonstrating the ability to distinguish between discipline and punishment as well as seeing past a child’s surface behavior to recognize the children in need of help.
• Additionally, there is an innate desire to build trusting and supportive relationships with all of our children and recognize this as a prerequisite for implementing individualized treatment and unit programming.
Sykes
Customer Service Rep - Allentown, PA
January 2017 to October 2019
• Assists patients by scheduling determining between urgent and non-urgent injuries.
• Confirming or canceling appointments, or referring to correct staff person.
• Maintains and updates schedule of medical service providers' availability; maintains contact with clients.
• Notifying them of any scheduling changes, and verify insurance.
• Answers incoming telephone calls and responds accordingly and/or directs caller to appropriate personnel.
• Receives and conveys detailed and descriptive messages from patients and directs to appropriate personnel.
• Answers questions about organization and provides callers with address, directions, and other information.
First Student
Allentown, PA
January 2018 to January 2019
• Knows the route and remains alert to monitor the welfare of passengers while in route
• Communicates behavior problems and conditions of various stops with the driver
• Assists in pre-trip and post-trip inspections of the bus
• Assists students in the loading and unloading process
• Cooperates and communicates with school personnel, students, and parents
• Attends all safety and training meetings
• Conducts emergency evacuation from the bus, including use of exiting by emergency door
• Opens and closes service doors and moves up and down steps multiple times daily
• Cleans the inside of the bus
• Assists driver when necessary to safely direct the vehicle backwards ST Luke's DaVita
Personal Care Assistant - Bethlehem, PA
July 2016 to October 2016
• Receive the patient, weigh and check vital signs.
• Ask questions about the patient's health and whether or not they experienced any problems after their last dialysis session.
• Program the dialysis machine to the patient's settings, assess and prepare the vascular access and connect the dialysis tubing to the access.
• Look at the access to make sure it is in good working order.
• Monitor the patient and check vital signs every half hour as well as monitor the dialysis machine for the entire treatment time.
• After the patient is done dialyzing, take the patient off the machine and weigh them again. Allied Personnel
Allentown, PA
August 2013 to August 2015
• Clean containers, materials, supplies, or work areas, using cleaning solutions and hand tools.
• Record product, packaging, and order information on specified forms and records.
• Examine and inspect containers, materials, and products to ensure that packing specifications are met.
• Measure, weigh, and count products and materials.
• Mark and label containers, container tags, or products, using marking tools.
• Place or pour products or materials into containers, using hand tools and equipment, or fill containers from spouts or chutes.
• Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks.
• Assemble, line, and pad cartons, crates, and containers, using hand tools.
• Obtain, move, and sort products, materials, containers, and orders, using hand tools.
• Seal containers or materials, using glues, fasteners, nails, and hand tools. Education
Associate in Medical Assistant
Lincoln Technical Institute - Allentown, PA
August 2015 to June 2016
Diploma in MEDICAL QUALIFICATIONS
Louis E. Dieruff High School - Allentown, PA
September 2005 to June 2009
Skills
• Dialysis Experience
• Vital Signs
• Insurance Verification
• Early Childhood Education
• Medication Administration
• Medical Records
• Childcare
• Babysitting
• Classroom Management
• Applied Behavior Analysis
• Teaching
• Autism Experience
Certifications and Licenses
CPR Certification
First Aid Certification
Certified Medical Assistant
Contact this candidate