LUCINDA SCHUTTS

adyg3x@r.postjobfree.com

330-***-****

WORK EXPERIENCE

Remote CSR agent tier 1 Everstaff First Energy June 2022 –May 2023 Work at home remote position working with customer accounts. Opening customer accounts. Resolving customer complaints, issues, and concerns. Receiving 100-150 inbound customer calls regarding accounts. Dispatching for outages. Providing exceptional customer service. Remote CSR agent tier 1 Conduent April 2022- June 2022 Work at home remote position working with customer accounts. Receiving 100-150 inbound customer calls regarding accounts. Resolving customer complaints, issues, and concerns. Providing exceptional customer service.

Lead Key Holder Dollar General Akron Ohio October 2020 to January 2022 Lead key holder in charge of the morning shift daily operations. Cash handling, working with trucks, vendors and suppliers. Taking inventory and loss control, implementing measures for success. Employee turnover, training employees and scheduling shifts. Care Provider HHA Lucinda's - Akron, OH September 2018 to March 2022 Home health aide. Working with clients in home providing medical care and companionship. Credit Union Teller People First Federal Credit Union March 2017 to December 2017 Part time credit union teller for federal credit Union. Handling of daily cash transactions and customer accounts. Meeting criteria and objectives of a federal credit Union. Exceptional customer service skills. Account management.

Assistant Manager Dollar Tree - Easton, PA January 2015 to September 2017 Part time assistant operations manager. Cash transactions daily logs daily operations. Scheduling training inventory inventory. Greeting customers customer satisfaction training employees to meet objectives of the corporation.

Lead Sales Associate Dunkin' Donuts - Easton, PA January 2013 to September 2017 Lead sales associate customer service night manager. Scheduling and training employees to meet the objectives of the company. Cashier work. Night drops to the bank. Inventory control. Working with buyers and suppliers.

EDUCATION

National American University MBA Business Administration 2018 4.0 GPA

Everst University Bachelor of Science 2016 3.75

GPA

SKILLS

• Cash handling account financial management and banking experience

• Strategic Management

• Assistant Manager Experience (6 years)

• Inbound CSR (1-2 Year)s

• Inbound calls (100-150 per day)

• Customer service (20+ years)

• High attention to detail and accuracy

• Administrative Experience

• Organizational Skills

QUALIFICATIONS EXPERIENCE

• Fast learner with the experience to work independently; and or in an online team environment

• Computer literate, with basic trouble shooting and home office network set up

• Experience with Outlook, Microsoft Word, Power Point, and basic Excel functions

• Uses education and experience to utilize all available resources to provide accurate outcomes for customer service requests

• Time management skills, respond timely to in-coming calls

• Enters data accurately with a typing speed minimum of 48 WPM

• Maintains a calm and respectful approach to addressing customer issues. AWARDS/ CERTIFICATIONS

Dean's List National American University 2018

Certified Life Coach 2019

Certified Meditation Practitioner 2019

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