Matthew J. Moore

*** ********* *****, ********* **, 24501

434-***-****

Objective: To obtain a position that utilizes my Administrative, Managerial, and Customer Service skills that will provide advancement opportunities and career potential.

Administrative Skill Set:

● Maintaining and tracking work for employees across a variety of positions.

● Making sure tasks are done correctly for employees including myself while keeping an environment that is constructive and conducive to a growing workplace.

● Ensuring a satisfactory or above and beyond level of paperwork, workplace professionalism, and scheduling according to the company’s needs.

● Keeping an impartial view balanced with friendliness in the workplace, included in the situations but not limited to hiring employees, writing up/personal improvement plans, and termination of employees.

● Scheduling workers and processing requests for time-off, balancing people’s needs based on company requirements, proper procedure, experience, and company policy.

● Project Management and Project Coordination for multi-thousand dollar projects on an administrative side.

● Extensive training in Kanban Methodology, Waterfall Methodology, Agile Methodology, Scrum Methodology, and Lean Methodology in running company assets.

● Working under an NDA and ability to keep my contracts at a higher standard.

● Training for other employees in various positions including but not limited to Sales Representatives, Dispatching, Project Coordination, and Project Management.

Customer Service Skill Set:

● Working in a fast paced environment and adapting to suit the company’s needs within reason.

● Maintaining a positive attitude while keeping professionalism as a front point and high levels of customer satisfaction a key goal, especially under stressful situations.

● Handling customer needs and maintaining company image during moments of negativity for customers, turning them into positivity.

● Increasing customer base whilst maintaining the current one to satisfactory standards.

Education:

● Working to obtain my G.E.D. and further my education. Professional Experience

Digital One Technology

March 21st, 2022 - July 3rd, 2023

Position - Dispatcher/Project Coordinator/Account Management/Project Manager/Operations Managers Assistant

● Responsible for oversight of the company on a day to day basis regarding company management of issues encountered by base level workers.

● Responsible for creation of new forms and procedures to ensure a higher success rate and growth of the company to a level previously unseen.

● Responsible for the scheduling of base level employees in multiple departments and training of employees in multiple departments.

● Responsible for the continued monetary gain of the company via customer base expansion and MSA attainment for contract work with other companies.

● Responsible for the creation of templates in forms such as but not limited to; work orders, organizational charts, spreadsheets involving measurements and predictions of profit from past to future, and FAQ/process documents for differing departments.

● Handling of deliverables and proof of work with discretion and follow-ups on projects/tasks, including information gathering from both employee and other Project Managers.

McAlister’s Deli

April 27th, 2019 - March 19th, 2022

Position - Deli Clerk/Sandwich Maker/Trainer

● Responsible for the Speedy and satisfactory craftsmenship of products and high quality while maintaining a clean and safe work environment.

● Responsible for training and guiding new employees in their tasks so they can better grasp the position and work effectively across the back of house.

● Employee of the year of 2021 for the overall store.

● Positive, customer friendly attitude, works well in a team and is always willing to learn and grow as needed. Always seeks to solve a problem, not point fingers and place blame.

Fry’s Food & Drug Stores, Inc./The Kroger Co.

January 26th, 2016 - April 14th, 2019

Position - Deli Clerk

● Responsible for speedy and satisfactory customer service in a fast paced environment.

● Required to cook and prepare deli products while maintaining food health and safety procedures.

● Effectively performs daily opening/closing procedures with attention to cleaning and health standards.

Shutterfly Inc.

November 2015 - December 3rd, 2015

Position - Books Associate(Seasonal Temp Work)

● Responsible for folding boxes and assembling books in a fast paced environment.

● Required extended periods of standing and lifting.

● Organize other associates to keep the team operating smoothly. Wal-Mart Stores Inc.

April 2014 to November 2015

Position - Cashier/Overnight Associate

● Accurate cash register and money handling experience.

● Stocked shelves while maintaining a clean, efficient, and organized store appearance.

● Disposed of damaged or expired products in a prompt and safe manner. Wendy’s Inc.

March 2012 - April 2014

Crew Member

● Responsible for daily food preparation, cooking, and food service.

● Efficient and accurate cashier/drive thru performance while maintaining good customer service rapport.

● Effectively producing daily opening/closing procedures with attention to cleaning and stocking.

Contact this candidate