Joanne R. LeDoux

**** ***** **** **.

Mt. Pleasant, SC 29466

Cell Phone 413-***-****

Email: adyg1n@r.postjobfree.com

Q U A L I F I C A T I O N S

Excellent organizational and analytical skills

Knowledge of Accounts Receivable and it’s operations

Ability to provide excellent customer service both internally and externally

Proficient in Microsoft Office applications (Word, Excel and Powerpoint and TEAMS)

Proficient in AS400 software

Knowledge of Cfit/Expo Customs Software

Enthusiastic hard worker

E D U C A T I O N

02/2010 – 1/2019– Holyoke Community College (HCC), Holyoke MA. – Human Services Certificate.

Fall 2017 – Inducted into Phi Theta Kappa Honor Society (http://meritpages.com/Joanne7168)

Spring 1986 – Holyoke Catholic High School, Holyoke, MA – Diploma attained.

Spring 2010 – Participated in the Advanced Excel class offered at HP Hood, LLC

W O R K H I S T O R Y

Businessolver, Inc.

Virtual LEAD Services Advocate 10/2022 – present

Employed as a LEAD Services Advocate for an employee benefit-based software company. Work consists of acting as the liaison between Supervisor and Member Advocate. Setting the individual Advocates up for success, which, in turn leads to the overall success of the TEAM. This is accomplished by up-training, clarification of policy/procedures, encouraging self help options for each Advocate to utilize available resources while also analyzing individual and team statistics. Daily, weekly and monthly report generation is also an integral part of obtaining these goals while working in unity with Senior Leadership.

Businessolver, Inc.

Virtual Member Services Advocate 8/2021 – 9/2022

Employed as a Member Services Advocate for an employee benefit-based software company. Work consists of answering active calls from employees who are electing health care and voluntary benefits with their individual companies. Clear, concise, professional, and empathetic communications are vital in this role. Light accounting and reconciliation practices are also utilized when dealing with an employee’s payroll deductions and direct bill summaries. While working remote from home for this role it is extremely important o be a well-organized multitasker so that I am able to handle multiple screens and communicate effectively in a quiet distraction free area to deliver exceptional customer service with an end goal to delight the customer.

W O R K H I S T O R Y (cont.) Joanne R. Schwartz

Resume 2023

Expeditors, Inc. 7/2019 – 8/2021

Customer Service Representative

Employed as a Customer Service Representative in the Brokerage Department specifically handling GE Renewable Energy accounts. Responsible for preparing custom clearance paperwork for intermodal transportation into the United States via air, rail and ocean Freight. Communications with both forwarders and GE personnel is key in acquiring accurate information regarding validity of shipments, obtaining Bills of ladings – both house bills and Master Bills, Commercial Documents, packing lists, importer security filings with US customs and arrival notices.

Prospec Electronics, Inc 2/2019 – 7/2019

Credit Manager

Employed as a Credit Manager for a family-owned marine audio electronics distributor with about 300 active accounts worldwide. Responsible for administering credit applications, credit checks and establishing payment terms and agreements. Other responsibilities include collections, accounts receivables, accounts payables – entering payables and running payment checks weekly. Receiving purchase orders into inventory daily with and without landed costs. Data entry is a daily duty to generate daily, weekly, and monthly excel reports for aging on accounts, cash flow projections, commission reports, labor commission reports for outside vendors and working closely with the sales department to ensure accuracy of accounts and closing out each month with month-end reports.

Glasspro, Inc. 2/2018 – 2/2019

Front Office Coordinator

Employed as a front desk clerk/coordinator responsible for answering phones, setting up appointments, verifying insurance and claims, ordering auto glass, receiving auto glass, keeping inventory updated, scheduling technicians to complete jobs, sending invoices to billing, coordinating with purchasing based on VIN’s, confirmation calls for next day appointments, follow-up calls on warranty jobs, greeting customers who come through the door and need glass replacement/repair, checking in vendors, checking out customers upon completion, public relations, travel to pick up parts, pick up/drop off customers, maintaining file system, printing schedules and other general office duties as needed daily. Attention to detail and accuracy is extremely important to ensure customer satisfaction.

H.P. Hood, LLC – Agawam, MA 4/2007 – 12/2017

Accounts Receivable Administration 2013 - 2017

Employed as a member of the A/R Administration team responsible for daily input to the RMS (Remote Mail System). This includes scanning checks/payments directly to the bank, verifying bank routing/account numbers (MICRS), number of payments, dates and Hood account numbers in the AS400 for accuracy. I was also responsible for the maintenance of multiple large specific accounts for invoicing and payment processing which includes analyzing deductions and accuracy, application of payments and research of discrepancies. Frequent research needs to be completed involving many resources i.e. other plants, the sales team, pricing and promotions, as well as the customers’ themselves. I was able to bring two $2,000,000 companies into full compliance and get them back on a net 10 payment plan.

Accounts Receivable Billing Specialist 2009 – 2013

Served as part of the billing support staff to many divisions of H.P. Hood: Agawam and Albany, as well as their distributors, Cape Dairy, Cape White’s Dairy, All-Star Dairy, Rosev. Daily responsibilities included data entry into the AS400 software and reconciliation of delivery tickets from customers both of H.P. Hood and their distributors to ensure accurate billing. Other responsibilities included filing, weekly mailing of invoices to distributors and applying case commissions to selected accounts. I also served as back-up to the Billing area lead, processing ACH and credit card payments, running invoices and case commission/freight reports when needed. Being proficient in both Microsoft Word and Excel are both assets in this position.

Customer Service Representative 2007 – 2009

Served as a telephone customer service representative in a call center setting, with responsibilities to include; incoming and outgoing calls totaling over 200 daily, placing orders, rectifying delivery errors, communicating changes to customers regarding delivery day changes, new product information etc. Balancing routes, establishing and maintaining good relationships with both internal and external personnel were also part of my daily responsibilities in which I was proficient.

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