Customer Service Support
Resume:
Bahja Benford
Covington, GA ***14
************@*****.***
Summary
I am a participatory leader and seeking a position where I can lead a team towards efficiency. As a seasoned health care professional, I am looking to grow as a change agent in a mid-level leadership position. My leadership skills include frontline tactical and technical support in these auxiliary disciplines within healthcare and health insurance spaces: Voice of the customer, escalations, and resolutions, along with Carelogic EMR systems, and customer satisfaction.
Education
MS Healthcare Administration, Grand Canyon University, 2019
BS Healthcare Management, Clayton State University, 2016
AA Healthcare Administration, Georgia Perimeter College (GSU), 2014
Licenses: Medical Technician, Phlebotomist, and Nursing Assistant.
CPR Certification
Experience
●Promoted to Everise/Humana CarePlus Level 2 Agent April 18, 2022.
●Voice of the customer/ customer support
●Promoted to Everise/Humana CarePlus January 31, 2022 Level 1 Agent.
●Voice of customer/customer support experienced in telephone, email, and customer support.
●Everise/C3/Humana Experience Champion (October 26, 2021)
●Voice of the customer daily for Health insurance. Liaison for customer support and customer satisfaction.
●Rent To Own Services Customer Service Representative (April 9, 2021- October 15, 2021)
●State of Georgia Clayton County Service Board Medical Assistant/Front Desk (March 16, 2020- February 26, 2021).
Progressively promoted in this role. Established standard operating procedures for managing all front-line processes including but not limited; COVID19 protocols, operation staff and medical personnel.
Check-in, appointment calendars for over (5000) clients and (100) medical personnel, file maintenance, customer and client care services, managing incoming telecommunications and email.
Pride Staff Call Center Agent (April 22, 2019- March 3, 2020)
As a Call Center Agent for Pridestaff, my time at DG Connections was spent dealing with the Medicare and Medicaid population conducting surveys. My time there offered me the opportunity to change the workplace, making it more enjoyable, relaxed, while getting the job done. Gaining several accolades as “Top Agent” of the week several times, my customer service skills grew, where I would easily transfer those skills to aid me on my journey with the State of Georgia.
●Remington House Medication Technician, Full-time (April 27, 2017 – August 27, 2018)
At Remington House as a Medication Technician grew my love for the community and the elderly population. Supporting them through daily tasks, helping them take their medications, and providing emotional support when needed, enhanced my love for helping others-specifically their population. Remington House taught my conflict resolution skills, along with multitasking and time management skills that I carried into my job with both Pridestaff and Clayton County Community Service Board.
HB Real Estate Investing Firm Sales Rep Assistant (August 2015-September 2016)
Scheduling appointments, making calls often, and venturing out to view and show houses provided me with the skills needed to see and maintain multiple people at a time. Front Office Representative for a small company for nearly a year established a deeper level of quality care and time management. Offering excellent customer service in this setting is a skill that comes naturally for me. A year later, I would transfer this skill toward my Nursing Assistant and Medication Technician job.
Skills and Experience
●Voice of customer
●Medical Claims
●Customer support and customer satisfaction/experience
●EMR (Carelogic)
●Front Desk Receptionist
●Detail-oriented
●Team leader
●Telemedicine/Telehealth
●Front Desk Operations
●Scheduling appointments
●Client support
●Insurance Verification
●Phlebotomy Technician
●CNA
●CPR/AED
●Customer Service
●Leadership on Projects/Assignments
●Direct Service Provider 2013-2015
●Proxy Caregiving
●Working with developmentally challenged adults
●Administering Insulin
●Administering medication
●Forty Hour Internship at Rockdale Medical Hospital for Phlebotomy
●Shadowed an LPN January 2013-July 19, 2013
●Volunteer Work at ManorCare August 13, 2015
●Microsoft Word
●Microsoft Exel
●Microsoft Access
●Microsoft Powerpoint
●Some Spanish
Affiliations/Activities/Honors
●Sigma Alpha Pi, National Society of Leadership and Success, 2016
●National Society of Collegiate Scholars 2013
●Dean’s List 2012-2014
●Completed RCA Healthcare Pathway 2011
●Oratorical Contest 2008
●Oratorical Contest 2009
●SADD Member 2009
References
Dr. Jeffrey Holmes
Calfornia Dean, PHD
Surphia Lewis
Quest Diagnostic
Aaron Koleoso
Office Manager
Gwen Warner
GA Department of Health and Human Services
Stephanie Jones
ASI/Worley Co.
Helena Hackett
Lockheed Martin
Sheryl Louis
Delta Airlines Customer Care Specialist
Contact this candidate