Customer Service Data Entry
Resume:
DEON BARNES
Teaneck, N.J. *7666
646-***-**** adyg0d@r.postjobfree.com
OBJECTIVE:
To obtain a position in a growth and incentive-oriented company in which I may share my talents and grow with them.
SKILLS:
Professional attitude and manner. Knowledge of Microsoft Excel for Windows, Microsoft Word for
Windows and Mainframe. MS Power Point, Customer Service, and Telephone Representative
EXPERIENCE:
First Transit North Bergen, NJ Aug 2022 – Mar 2023
Administrative Assistant
Working with department heads to create training programs
Communicated with Hiring Managers to decide on qualifications for positions
Reaching out to people with relevant education and experience
Using software to analyze resumes and find candidates
Holding preliminary interviews on the phone or in-person
David Yurman Lyndhurst, NJ Oct 2021 – feb 2022
Customer Care Specialist
Was an active member of the team and support the policies and procedures for DavidYurman.com and the retail store fleet.
Address customer issues and ensure effective and long-term problem resolution.
Provide timely and accurate information to customers regarding order status and product knowledge requests; also providing timely feedback to the company regarding any issues or customer concerns.
Process customer orders and changes according to company procedures.
Iron mountain, Moonachie, NJ Dec 2019 – Mar 2020
Data entry Specialist
Performing data entry and Entering information into the database
Typing 45 wpm
Customer service
Records management and documentation
Alliance Healthcare, brooks, NY Jan 2018 – Nov 2019
Customer service representative
Answering incoming calls and help customer to resolves issue
Interviewing, screening Processing candidate healthcare aide
Keep records of customer interactions, transactions, feedback or complaints
- Acknowledge and resolve customer complaints via phone, email
Glendale Parade Northvale, NJ Jun 2007- Jul 2017
Customer Service
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Deal directly with customers either by telephone, electronically or face to face
Maintaining excel spreadsheet to track customer activity using 10-key
Handle numerous clerical duties including filing, scanning, indexing
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle inquiries and complaints
Perform customer verifications
Process orders, forms, applications and requests
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions.
Morgan Stanley Trust Company Brooklyn, NY 1996- 2007
Floor Production
Administrative work in MSTC production room
Sort and distribute faxes, reports, and mail for the business unit. - Responsible for compiling copy jobs, and client presentation materials.
Handle and maintain all office equipment such as Racal recording devices, copiers, fax machines, and printers.
Maintained inventory for production room supplies, paper, and general stationery.
Tower Insurance New York, NY 1996- 1996
Cancellations Clerk
Responsible for reinstatements and cancellations of insurance policies.
The Depository Trust Company New York, NY 1993- 1996
Administrator
Participated in the qualification of Corporate and Municipal securities to be made "eligible" for deposit and settlement at DTC.
Provided weekly audit reports of new "eligible" securities at both the Midwest Depository in Chicago, IL, and DTC.
EDUCATION:
Norfolk State University Norfolk, V.A. Candidate for B.A. 1989- 1992
REFERENCES:
Michele Rios 1-800-***-**** ext. 13
Supervisor
Kerri Hazelton. 201-***-****
Contact this candidate